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Felicia Kang - Felicia Kang is a workplace learning facilitator and corporate trainer focused on communication, stakeholder management, and collaborative problem-solving. She has designed and delivered learner-centred sessions for mixed-seniority groups, helping teams turn conflict into constructive dialogue and align around clear outcomes. Felicia’s classrooms emphasize practical tools—brief frameworks, role-plays, and reflection prompts—so participants can transfer skills immediately to meetings, projects, and client interactions.
In WSQ contexts, Felicia aligns activities to competency outcomes, mapping each topic to observable behaviours such as clarifying expectations, giving/receiving feedback, and documenting agreements. Learners leave with ready-to-use artefacts (conversation guides, action trackers, and meeting templates) that sustain application on the job. Her facilitation style balances psychological safety with accountability, resulting in high participation, measurable skill uptake, and stronger cross-functional collaboration.
Bernard Low - Bernard Low is a training consultant specializing in team effectiveness, service excellence, and process improvement for SMEs and enterprise teams. He blends practical management experience with facilitation techniques that surface root causes, prioritize fixes, and translate decisions into clear actions. Bernard’s programmes are hands-on and scenario-based, enabling participants to practise difficult conversations, negotiate trade-offs, and build durable working agreements across departments.
For WSQ delivery, Bernard structures each module with explicit performance criteria, formative checks, and workplace-based assignments. He equips learners with simple toolkits—issue framing canvases, RACI/RAPID role maps, and after-action review templates—so improvements continue beyond the classroom. His sessions consistently focus on measurable outcomes: reduced rework, faster cycle times, and higher stakeholder satisfaction, achieved through better communication discipline and collaborative problem-solving.
