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Course Details
Course Details
What You'll Learn
This course prepares you for the CSSC-CLSSWB certification exam, covering all official exam domains:
Domain 1 Chapter 1: What is Six Sigma?
- Distinguish data-driven decision making from intuition/experience-based decision making
- Define Six Sigma (6σ) as both a process-improvement methodology and a statistical concept (3.4 defects per million opportunities)
- Calculate sigma level / process yield from number of opportunities and defects
- Apply common Six Sigma principles: customer focus, value streams, process thinking
- Identify common challenges/obstacles to Six Sigma implementation
Domain 2 Chapter 2: Six Sigma History and Application
- Trace the development of Statistical Process Control (Shewhart/Deming roots)
- Explain Toyota's contribution to continuous process improvement and Lean
- Describe Motorola's focus on defects as the origin of Six Sigma
- Explain adoption at ABB, Allied Signal, and General Electric
- Describe the continued growth and cross-industry spread of Six Sigma
- Apply Six Sigma knowledge appropriately within an organization
Domain 3 Chapter 3: Other Process Improvement and Quality Methods
- Identify other formal quality/process-improvement programs (e.g. TQM, BPR, Lean, Customer Experience Management, JumpStart) and how they differ from Six Sigma
- Recognize scenarios best suited to each improvement method
- Determine when to use Six Sigma over other methods: unknown root cause, widespread/undefined problems, complex multi-variable problems, cost-critical processes
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Basic Java knowledge is assumed. If you need basic Java training, please attend the course below
http://www.tertiarycourses.com.sg/java-essential-training-in-singapore.html
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- Quality Assurance Specialist
- Process Improvement Coordinator
- Operations Analyst
- Business Process Analyst
- Lean Six Sigma Practitioner
- Continuous Improvement Manager
- Quality Control Technician
- Production Supervisor
- Project Coordinator
- Team Leader
- Supply Chain Analyst
- Customer Experience Specialist
- Manufacturing Associate
- Administrative Operations Assistant
- Process Engineer (Entry Level)
- Data Analyst (Quality Metrics)
- Product Development Assistant
- Health and Safety Coordinator
- Logistic Operations Specialist
- HR Specialist (Process Efficiency)
Trainers
Trainers
Ho Kum Chuen is a Certified Master Black Belt with more than 30 years of experience in engineering, process improvement, and quality management. He has led multiple Six Sigma projects in multinational corporations, focusing on DMAIC methodology, statistical quality tools, and breakthrough process improvements. His career includes senior roles in product development, quality assurance, and customer support, where he provided consultancy on aligning operations with strategic goals and industry standards such as IATF 16949.
As an ACTA-certified trainer, Ho has delivered Lean Six Sigma training and mentored engineers in applying advanced quality methodologies. His teaching emphasizes hands-on application, enabling learners to identify waste, streamline processes, and improve workplace efficiency. With a strong track record in both consultancy and training, he ensures participants gain the practical skills to apply Lean Six Sigma tools effectively in their organizations.
Stefan is a ACTA- certified trainer. With an extensive background in supply chain operations, Management and strategy I am passionate about driving business performance through a strategic focus on driving value for customers and supply partners. His skills are supported by a strong commercial understanding and the ability to build and lead high performing teams across multiple countries with complex stakeholder structures (in both government and private sector). He is experienced in leading large scale projects and have led the development and implementation of best practice and process improvements. A strategic thinker who can challenge the status quo and drive innovative change. Strong problem solving and communication skills enable me to effectively communicate and engage with all levels within the organisation
Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare.
With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.
Zack is an ACTA-certified trainer with over 20 years of experience in IT service delivery, project management, and quality assurance. He has supported organizations in implementing IT frameworks and structured methodologies, specializing in service quality improvement and team leadership.
Khoo Yong is an ACTA-certified trainer with a strong foundation in adult education and applied analytics. With years of experience in training and mentoring learners, he specializes in simplifying complex concepts in data analysis and statistical methods for beginners. His expertise includes guiding participants in applying R programming to perform descriptive statistics, hypothesis testing, and data visualization, equipping them with practical skills to analyze data effectively and interpret results with confidence.
As a certified adult educator, Khoo Yong ensures his training is engaging, structured, and accessible to learners from diverse backgrounds. He emphasizes hands-on practice with R, enabling participants to bridge theory with application in real-world contexts. His learner-centered approach not only builds technical competency but also fosters analytical thinking, preparing participants to use statistical tools in business, research, and decision-making.
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