Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Quality Process Control
TSC Code
ELE-QUA-4006-1.1

Funding Validity

Funding for this course is valid from 28 Mar 2025 to 27 Mar 2027. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Determine process control functions and identify suitable systems for effective lean six sigma implementation.
  • LO2: Set up process control systems and verify their performance using lean six sigma methodologies.
  • LO3: Determine follow-up actions based on process control performance metrics to sustain improvements..

Course Brochure

Prerequisite

Recommended, not mandatory: we recommend completing WSQ - Certified Lean Six Sigma White Belt (CLSSWB) Training (TGS-2025053210) before taking this course.

You may still enrol directly if you already have equivalent knowledge or experience.

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Certified Lean Six Sigma Yellow Belt (CLSSYB) Training

Course Code: TGS-2025053922
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES
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What's This Course About

The WSQ Certified Lean Six Sigma Yellow Belt (CLSSYB) Training provides participants with essential knowledge of Lean Six Sigma methodologies to optimize processes and enhance quality. This course introduces Kaizen, Lean, and Six Sigma principles, focusing on DMAIC (Define, Measure, Analyze, Improve, Control) methodology. Participants will learn to capture the Voice of the Customer (VoC), develop project charters, and create process maps to identify inefficiencies and areas for improvement.

Throughout the training, learners will explore data collection strategies, process capability assessments, root cause analysis, and risk evaluation to implement effective process control systems. The course also covers performance monitoring, control charts, and improvement sustainability to ensure long-term operational excellence. Ideal for professionals looking to enhance their expertise in process control, this certification empowers participants to drive efficiency and quality improvements in any industry.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

WSQ Funding

Full Fee $900.00 Before GST
GST $81.00 9% of fee
Baseline Nett $531.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $351.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$900.00 (GST-exclusive)
$981.00 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

LU1 Identify Process Control Function

Topic 1 Introduction to Lean Six Sigma Yellow Belt 

Introduction to Kaizen, Lean and Six Sigma

Six Sigma Methodologies - DMAIC

Your role as a Six Sigma Yellow Belt

Topic 2 Define Phase 

Capture the Voice of Customer (VoC)

Translate Voices to Requirements

Define a Project Charter

LU2 Setup Process Control Function

Topic 3 Measure Phase 

What are Process Maps?

Create Process Map

Wastes: An Overview

What is DOWNTIME?

How do you Classify Data?

Sampling Methods

Topic 4 Analyze Phase 

Review Your Process Maps

Brainstorm the Root-Causes

Create a Fishbone Diagram

Effectively Use 5 Why Analysis

Create a Control Impact Matrix

LU3 Improve Process Control Performance

Topic 5 Improve Phase 

Prioritize and Select Solutions

Implement Pilot

Topic 6 Control Phase 

Introduction to Control Charts

Create a Control Chart

Create a Control Plan

 

Assessment

  • Written Exam
  • Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Funding Eligibility Criteria

Self-sponsored learners (individuals)

  • Singapore Citizens and Singapore Permanent Residents aged 21 and above.
  • Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
  • Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

  • Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
  • Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
  • Employers can also claim Absentee Payroll funding for employees who attend during working hours.
  • Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

  • Attendance is taken digitally with Singpass for every session, including the assessment.
  • You must complete the course and pass all assessments (assessed as Competent).
  • If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
  • 9% GST is charged on the full course fee before funding.
  • Promo and discount codes cannot be used on funded courses.
  • Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

  1. Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
  2. We email you an invoice showing the course fee after funding.
  3. From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
  4. Click Submit a Claim and search for this course by its course code, TGS-2025053922.
  5. Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
  6. Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

  • Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
  • SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.
  1. Check your company's SFEC eligibility and balance on EnterpriseSG.
  2. Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
  3. Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
  4. No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

  1. Make sure your NTUC membership is paid up before the course starts.
  2. Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
  3. Attend at least 75% of the course and sit all assessments.
  4. Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
  5. Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
  6. NTUC usually pays the claim within 4 weeks of submission.

Read more in our UTAP guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

  1. Check that this course shows the PSEA tag on its MySkillsFuture page.
  2. Check your PSEA balance on MOE's Student Finance System with Singpass.
  3. Download and complete the PSEA withdrawal form, then submit it to us.
  4. We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
  5. MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

  1. When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
  2. Discuss the decision with the assessor or the assessment manager first.
  3. If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
  4. Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
  5. An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
  6. You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Job Roles

  • Quality Assurance Manager
  • Process Improvement Specialist
  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Operations Manager
  • Business Process Manager
  • Continuous Improvement Manager
  • Quality Control Specialist
  • Production Manager
  • Lean Consultant
  • Operational Excellence Lead
  • Project Manager (focused on quality projects)
  • Supply Chain Analyst
  • Manufacturing Engineer
  • Business Analyst (seeking process improvement skills).

Trainers

Trainers

Dr. Alfred Ang is a certified Lean Six Sigma Black Belt and a PMP-certified project manager who has applied data-driven process improvement throughout his engineering and technology career. He holds a PhD in Electrical Engineering from the National University of Singapore, an MSc in Electrical and Electronic Engineering from NTU and a BSc (Hons) in Physics from NUS, and spent more than 20 years in the defence, electronics and semiconductor industries, where he co-invented more than 20 US patents and published more than 20 peer-reviewed papers. Today he is the Chief Technology Officer of Tertiary Infotech Academy and founded Tertiary Infotech Sdn. Bhd. in Malaysia in 2016. As CTO he leads the planning, delivery and continuous release of the course-registration and learning management platform behind the Tertiary Courses websites in Singapore, Malaysia and Ghana, coordinating developers, trainers and operations staff across three countries. Measurement, root-cause analysis and process control were part of his daily work in semiconductor and electronics engineering, and he still applies Lean thinking to reduce waste and rework in software releases and training operations. A Distinguished Toastmaster who has won many public speaking awards, he makes statistical tools and the DMAIC roadmap easy to follow.

In the Certified Lean Six Sigma Yellow Belt course, Dr. Ang prepares learners to contribute to improvement projects as active team members. The Define phase covers the voice of the customer, project charters, SIPOC and process maps; the Measure phase covers data collection, basic statistics and process performance; and the Control phase covers control plans, standard work and sustaining the gains. As a Black Belt he uses practical case studies to show how these tools reduce defects and rework, so learners can collect useful data and help their team deliver lasting improvements.

Dr. S. Sivanesan (Siva) is a governance, risk and process-excellence specialist with more than 30 years of experience helping organisations make their processes and controls work in practice. He holds the Certified Internal Auditor (CIA) credential from the Institute of Internal Auditors, the CISA and CRISC certifications from ISACA and the Advanced Certificate in Learning and Performance (ACLP), and is an HRD Corp accredited trainer in Malaysia. His work spans internal controls and audit, enterprise risk management, business process reengineering and the streamlining of policies and procedures across manufacturing, financial services and the public sector, and through StraitsTribe and Raffles Education Institute, where he is Chairman and Managing Director, he delivers certified Lean Six Sigma belt programmes for organisations across the region. A keynote speaker who received the Global Impact Speaker Award in 2026, he is known for clear, practical teaching.

On this course, Dr. Siva draws on decades of auditing processes and controls to show how well-defined processes, reliable measurement and strong control plans keep improvements in place.

Patrick Oh is a Singapore Certified Management Consultant who leads SG Venture Consulting and is listed by TUV SUD as a certified consultant. Before becoming a consultant he worked for years as an automation design engineer, applying structured process design and continuous improvement on the factory floor. Today he implements and audits ISO management systems, including ISO 9001 quality management, environmental management and ISO 14064 greenhouse gas accounting, and advises organisations on governance, risk and compliance, performance management and solutions design.

On this course, Patrick links Lean Six Sigma to the quality management systems he implements and audits, showing how process mapping, measurement, root-cause analysis and corrective action fit within ISO 9001 continual improvement, and how audit findings can become well-run improvement projects.

Teddy Yip is a certified Lean Six Sigma Master Black Belt and Lean Manager, and a Lean Six Sigma trainer and consultant with more than 20 years of experience. He helps companies streamline processes, align them with corporate strategy and roll out business restructuring and transformation, and has a proven record of leading enterprise-wide improvement projects in healthcare, chemicals, medical devices and oil and gas. He is skilled in change management, stakeholder alignment and team coaching, and also holds the Certified SAFe 5 Advanced Scrum Master and SAP Certified Application Associate (S/4HANA Production Planning and Manufacturing) credentials, a Master of Science in Finance and Controlling and the WSQ Advanced Certificate in Learning and Performance (ACLP).

On this course, Teddy coaches learners to contribute effectively to improvement teams, drawing on projects in healthcare, chemicals, medical devices and oil and gas.

Praveen Dayal is a senior IT leader and project management specialist with extensive global experience in banking, finance, manufacturing, and technology. He holds multiple international certifications, including PMP®, PMI-ACP, ASM, CISA, CISM, CRISC, and ACLP, reflecting his strong expertise in project management, risk governance, and agile practices. His career spans senior leadership roles where he successfully led large-scale IT projects, digital transformation programs, and enterprise system implementations across multiple industries. As an ACLP-certified trainer, Praveen has delivered Agile and Scrum-focused programs that empower IT and business professionals to adopt iterative, value-driven project management approaches. He integrates real-world case studies, simulations, and agile practices into his teaching, enabling participants to understand how agile frameworks can be applied beyond software development into IT projects and enterprise change management. His pragmatic and structured approach ensures learners acquire actionable skills to deliver IT projects with agility, efficiency, and business alignment.

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