Course Information

  • Sessions 5 days
  • Duration 40 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Quality Process Control
TSC Code
ELE-QUA-5006-1.1

Funding Validity

Funding for this course is valid from 11 Dec 2024 to 10 Dec 2026. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Define Six Sigma project objectives to meet process performance standards.
  • LO2: Establish Six Sigma project scope during based on organizational requirements.
  • LO3: Execute Six Sigma project using structured problem-solving techniques.
  • LO4: Evaluate Six Sigma project outcomes to improve process performance.
  • LO5: Recommend follow-up actions for Six Sigma projects based on process control performance metrics

Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Certified Lean Six Sigma Black Belt (CLSSBB) Training

Course Code: TGS-2024051900
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES
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What's This Course About

The WSQ Certified Lean Six Sigma Black Belt (CLSSBB) Training course equips professionals with advanced skills in Six Sigma methodologies to drive process improvements and achieve organizational goals. Participants will gain expertise in defining Six Sigma project objectives, establishing project scope, and utilizing DMAIC (Define, Measure, Analyze, Improve, Control) workflows. Key topics include developing SMART goals, process mapping, data collection, and measurement system analysis to set a strong foundation for improvement.

Throughout the course, participants will delve into root cause analysis, hypothesis testing, and various improvement tools like FMEA, Kaizen, and 5S to optimize processes effectively. The training concludes with strategies for long-term control, focusing on statistical process control, control charts, and creating a control plan to sustain improvements. This course prepares professionals to lead Six Sigma projects confidently and recommend actionable follow-up measures based on process control metrics.

Prerequisite

It is recommended to complete the Certified Lean Six Sigma Green Belt before taking this course.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

WSQ Funding

Full Fee $2,000.00 Before GST
GST $180.00 9% of fee
Baseline Nett $1,180.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $780.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$2,000.00 (GST-exclusive)
$2,180.00 (GST-inclusive)

Course Date

Course Time

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Overview of Six Sigma and Define Phase

Overview of Six Sigma

Introduction to continuous improvement and quality

Introduction to Six Sigma and Lean

Identify Six Sigma projects

Six Sigma role players

DMAIC workflows

Define Phase

Overview of Define phase

Define SMART Goal

SiPOC

VOC and CTQ

Create a Project Charter

Project acceptability and CAP tools

Topic 2: Measure Phase 

Overview of Measure phase

Data collection plan

Process Maps and Value Stream Map (VSM)

Takt time

Types of data

XY matrix

Data collection plan

Measurement System Analysis (MSA)

Sampling techniques

Overview of descriptive statistics and statistical charts

Determine baseline performance

Topic 3: Analyze Phase 

Overview of Analyze Phase

Root Cause Analysis

5W, Fishbone Diagram, Pareto Analysis

Hypothesis Testing

Topic 4: Improve Phase 

Overview of Improve Phase

Six Sigma Improvement Tools – Brainstorming, Assumption Busting

Failure Mode Effect Analysis (FMEA)

Design of Experiment (DOE)

Error Proofing, 5S, Kaizen, Just-In-Time

Weight Criteria Selection Matrix, Pugh Matrix

Cost Benefit Analysis

Topic 5: Control Phase 

Overview of Control Phase

Source of Variations and Process Control

Process Capabilities and Statistical Process Control

Control Charts

Control Plan

Assessment

  • Written Exam
  • Case Study

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Year Group : 21-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

  • Singapore Citizens and Singapore Permanent Residents aged 21 and above.
  • Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
  • Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

  • Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
  • Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
  • Employers can also claim Absentee Payroll funding for employees who attend during working hours.
  • Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

  • Attendance is taken digitally with Singpass for every session, including the assessment.
  • You must complete the course and pass all assessments (assessed as Competent).
  • If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
  • 9% GST is charged on the full course fee before funding.
  • Promo and discount codes cannot be used on funded courses.
  • Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

  1. Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
  2. We email you an invoice showing the course fee after funding.
  3. From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
  4. Click Submit a Claim and search for this course by its course code, TGS-2024051900.
  5. Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
  6. Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

  • Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
  • SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.
  1. Check your company's SFEC eligibility and balance on EnterpriseSG.
  2. Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
  3. Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
  4. No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

  1. Make sure your NTUC membership is paid up before the course starts.
  2. Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
  3. Attend at least 75% of the course and sit all assessments.
  4. Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
  5. Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
  6. NTUC usually pays the claim within 4 weeks of submission.

Read more in our UTAP guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

  1. Check that this course shows the PSEA tag on its MySkillsFuture page.
  2. Check your PSEA balance on MOE's Student Finance System with Singpass.
  3. Download and complete the PSEA withdrawal form, then submit it to us.
  4. We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
  5. MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

  1. When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
  2. Discuss the decision with the assessor or the assessment manager first.
  3. If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
  4. Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
  5. An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
  6. You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Job Roles

  • Six Sigma Black Belt Consultant
  • Process Improvement Manager
  • Quality Assurance Manager
  • Operational Excellence Manager
  • Business Process Analyst
  • Lean Six Sigma Project Manager
  • Quality Control Engineer
  • Production Manager
  • Project Lead in Continuous Improvement
  • Quality Systems Coordinator
  • Industrial Engineer
  • Supply Chain Quality Manager
  • Manufacturing Engineer
  • Process Improvement Specialist
  • Data Analyst for Quality Metrics
  • Business Analyst in Process Optimization
  • Operations Manager
  • Lean Six Sigma Trainer
  • Process Control Specialist
  • Performance Improvement Consultant

Trainers

Trainers

Stephan Tan is an experienced operations and strategy leader with over 25 years of experience across manufacturing, supply chain, and process improvement. Currently serving as Operations Manager at Symrise, he oversees large-scale projects and drives best practices in business performance optimization, process excellence, and cross-functional collaboration. Stephan holds an MBA from Macquarie Graduate School of Management, a Certified Purchasing Manager (C.P.M.) credential, and dual certifications as a Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO). His leadership expertise is grounded in continuous improvement, negotiation, and agile transformation across complex global operations.
Praveen Dayal is a senior IT leader and project management specialist with extensive global experience in banking, finance, manufacturing, and technology. He holds multiple international certifications, including PMP®, PMI-ACP, ASM, CISA, CISM, CRISC, and ACLP, reflecting his strong expertise in project management, risk governance, and agile practices. His career spans senior leadership roles where he successfully led large-scale IT projects, digital transformation programs, and enterprise system implementations across multiple industries. As an ACLP-certified trainer, Praveen has delivered Agile and Scrum-focused programs that empower IT and business professionals to adopt iterative, value-driven project management approaches. He integrates real-world case studies, simulations, and agile practices into his teaching, enabling participants to understand how agile frameworks can be applied beyond software development into IT projects and enterprise change management. His pragmatic and structured approach ensures learners acquire actionable skills to deliver IT projects with agility, efficiency, and business alignment.

Teddy Yip is a senior technology educator and consultant with extensive experience in IT systems, cybersecurity, and cloud computing. With over 20 years of experience, he has worked across multiple domains including enterprise networking, AI integration, and IT infrastructure management. Teddy is ACLP-certified and has trained numerous professionals in areas such as cloud solutions, data analytics, and software deployment. His background in both academia and industry allows him to bridge technical depth with instructional clarity, making him a sought-after trainer in the digital transformation space.
In this course, Teddy helps learners develop strong competencies in networking fundamentals and advanced infrastructure management. His sessions cover topics such as network architecture, device configuration, and performance optimization using real-world case studies. Learners gain valuable exposure to the evolving landscape of enterprise networking, including emerging trends such as automation, hybrid cloud, and secure connectivity.

Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training. In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.
Khoo Yong is an ACTA-certified trainer with a strong foundation in adult education and applied analytics. With years of experience in training and mentoring learners, he specializes in simplifying complex concepts in data analysis and statistical methods for beginners. His expertise includes guiding participants in applying R programming to perform descriptive statistics, hypothesis testing, and data visualization, equipping them with practical skills to analyze data effectively and interpret results with confidence. As a certified adult educator, Khoo Yong ensures his training is engaging, structured, and accessible to learners from diverse backgrounds. He emphasizes hands-on practice with R, enabling participants to bridge theory with application in real-world contexts. His learner-centered approach not only builds technical competency but also fosters analytical thinking, preparing participants to use statistical tools in business, research, and decision-making.

Review

Customer Reviews (22)

Average Rating: 5.0/5 Review by Course Participant/Trainee
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Average Rating: 4.7/5 Review by Course Participant/Trainee
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Average Rating: 5.0/5 Review by Course Participant/Trainee
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N/A (Posted on 7/30/2026)
Average Rating: 5.0/5 Review by Course Participant/Trainee
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Opportunity to have a 1 on 1 training (Posted on 7/26/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
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Thank you (Posted on 5/22/2026)

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