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WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Leadership Development
TSC Code: HRS-PDV-4028-1.1

Funding for this course is valid from 20 Nov 2024 to 19 Nov 2026. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Design leadership development programs incorporating leadership styles and communication strategies.
LO2: Develop leadership initiatives to enhance talent management and organizational leadership practices.
LO3: Oversee the adoption of best practices for leadership development by leveraging development opportunities.
LO4: Evaluate the effectiveness of leadership programs and propose improvements.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

Course Code: TGS-2024051250

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES

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Mastering the Art & Science of Working with People & Teams” is designed to help professionals at all levels strengthen their leadership capabilities and enhance team collaboration in today’s fast-paced work environment. By leveraging the DISCAsiaPlus model, this course provides actionable insights into personality-driven behaviors, empowering participants to lead with authenticity, adaptability, and precision. You’ll learn how to tailor your leadership style to diverse team dynamics, address communication challenges, and foster an environment where collaboration thrives.

Throughout the course, you’ll explore best practices in leadership development, from building cohesive teams and managing stress to resolving conflicts effectively. Special focus is placed on understanding the emotional and motivational drivers of team members, helping you guide them toward peak performance. By applying these strategies, you’ll be equipped to design impactful leadership initiatives, evaluate their effectiveness, and drive sustainable growth for your organization while enhancing your personal leadership journey.

Full Fee $1,200.00 Before GST

GST $108.00 9% of fee

Baseline Nett $708.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $468.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: History of Reading People

History of personality study

Emergence of personality as a separate discipline

Reading people process: Ascertain, Appreciate, and Adapt

Topic 2: Similarities and Differences of People

Understanding the similarities

Understanding the differences

How to spot people’s personality

Topic 3: Understanding How Misunderstandings Occur

Learn how to see the uniqueness of others and not their weaknesses

Learn how to work with people who are unique and different

Topic 4: Behavioural Tendencies of People

Describing the behavioural tendencies of people

Learning to work with other personalities

Topic 5: Solving the Mystery of Motivation

Motivation process

How motivation affects performance

Motivation theories

Integrating DISC model with expectancy motivation theory

Topic 6: Communication

Definition of communication

Model of communication

Communication process

Barnlund’s transactional model of communication

Topic 7: Leadership

Leadership – an art or science?

Transformational leadership

Integrating behaviours with leadership

Leadership behavioural styles

Followers behavioural styles

Topic 8: Interpreting Emotional Response

Exploring Emotional Response & Impact

Maximizing my Emotional response and Minimizing risks

Blending Emotional response with my profile

Effects of Emotional response on stress

Topic 9: Team Building

Team building – Tuckman team build model

Team building reflections

Charting team dynamics

Team action plan

Topic 10: Stress / Conflict Management

Understanding behaviours and emotional response under stress/pressure

Discovering sources of irritation

Learning how to control behaviour

Written Exam
Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024051250.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Leadership Development Manager
HR Business Partner
Organizational Development Consultant
Talent Management Specialist
Team Leader
Training & Development Manager
Corporate Trainer
Executive Coach
Leadership Coach
HR Manager
Learning & Development Consultant
Human Resources Director
Performance Improvement Manager
Change Management Consultant
Operations Manager
Project Manager
Employee Engagement Specialist
Workforce Planning Analyst
Talent Acquisition Manager
Conflict Resolution Specialist

Trainers

Daniel Teo is an ACLP-certified trainer and organizational development specialist with expertise in leadership, coaching, and people management. He has worked extensively with professionals, trainers, and counselors across global organizations, providing insights into workplace dynamics, emotional intelligence, and team performance. Daniel’s training focuses on equipping learners with practical frameworks for managing people and teams effectively in dynamic business environments.

Foo Ming Tay is an ACLP-certified trainer with over 20 years of experience in curriculum design, training delivery, and learner development. He has successfully guided participants across WSQ mastery levels 3 to 6, equipping them with the competencies to excel in their professional roles. With a strong track record, Ming Tay specializes in making training practical, impactful, and learner-centered, empowering participants to achieve measurable results in the workplace.

Lilian Quek is an ACLP-certified trainer and corporate educator with expertise in leadership, communication, and workforce development. She has designed and delivered WSQ and professional training programs that prepare learners to excel in leadership and organizational roles. Passionate about lifelong learning, Lilian blends structured teaching with real-world case studies, ensuring her learners gain both knowledge and confidence to perform effectively.