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Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Recognise leadership responsibilities that align team practices with the organisation’s vision, mission, and values.
  • LO2: Promote a service culture by encouraging team behaviours that reflect customer-focused values and service excellence.
  • LO3: Analyse team performance metrics to identify improvement areas and recommend actionable follow-up steps.
Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Impactful Leadership Framework

Course Code: TGS-2025054484
  • WSQ
  • SkillsFuture Credit
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

13 Review(s) | Add Your Review

What's This Course About

This WSQ Impactful Leadership Framework training equips current and aspiring leaders with the mindset, tools, and practical skills to lead high-performing, service-oriented teams. Centred around four key pillars—Self Leadership, People Development, Problem Solving, and Measure & Vision—this course empowers leaders to align team behaviours with the organisation’s values, mission, and long-term vision. Learners will explore the essentials of setting a strong leadership foundation, fostering growth in others, and encouraging service excellence.

Participants will also gain expertise in evaluating team performance using relevant metrics, identifying areas for improvement, and proposing data-driven solutions. Emphasis is placed on cultivating a customer-centric service culture, promoting accountability, and developing strategic thinking through practical leadership tools. This course is ideal for professionals seeking to lead with impact, influence positive change, and build high-performance teams in a competitive service environment.

WSQ Funding

Full Fee $940.00 Before GST
GST $84.60 9% of fee
Baseline Nett $554.60 SG/PR age 21+ · 50% funded
MCES / SME Nett $366.60 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2025054484)
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course FeeBefore Funding

$940.00 (GST-exclusive)
$1,024.60 (GST-inclusive)

Course Date

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

LU1 Impactful Leadership Framework

Topic 1 The Impactful Leadership Framework - 4 pillars

Pillar A - Self Leadership

Introspection into own strengths and potential

Mastery in influencing own thoughts, behaviours and actions

Work effectively with inbuilt saboteurs

Pillar B - People Development

Cultivate a learning culture

Coach and build talents of potential team members

Create and fuel a safe space for feedback and innovation

Pillar C - Problem Solving

Differentiate between a technical and adaptive challenge

Utilise the globally-recognised WIAL Action Learning method in problem solving (WIAL : World Institute of Action Learning)

Create and implement a collaborative environment

Pillar D - Measure and Vision

Consistent check and balance on own’s progress as a leader

Solicit feedback for review

Map out new goals with a visionary mindset

LU2 Service Excellence 

Topic 2 Pillar A - Self Leadership

Self management as a leader : awareness of strengths and gaps, reflection & regulation of own thoughts and actions

Identify leadership domain: executor, influencing, relationship-building, strategic thinking

Understand traits that sabotage leadership growth

Value alignment : review positioning of personal and organisational values

Topic 3 Pillar B - People Development

Understand team dynamics and diversity

Develop coaching competencies as a leader

Learn the GROW coaching model for team performance

Nurture integrity and ethics in developing teams

LU3 Evaluate Team Performance 

Topic 4 Pillar C - Problem Solving

How WIAL’s Action Learning methodology works

6 rules of action learning to solve problems

Distinguish between technical and adaptive challenge

Leverage on diverse opinions and multiple perspectives

Clarify assumptions and develop new ideas

Purposeful and focused questioning to resolve conflict management

Monitor accountability in carrying out solutions

Topic 5 Pillar D - Measure & Vision

Measure and appraise leadership progress with 360 feedback

Conduct consistent team pulse check-ins

Motivate and inspire team members to build on formal and informal reviews

Adopt a nomadic mindset when setting visionary milestones

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Hardware: Windows and Mac Laptops

Job Roles

Job Roles

  • Team Leader
  • Supervisor
  • Operations Manager
  • Customer Service Manager
  • Project Manager
  • Department Head
  • HR Business Partner
  • Learning & Development Executive
  • Talent Development Specialist
  • Corporate Trainer
  • Service Excellence Manager
  • People and Culture Lead
  • Organisational Development Executive
  • Training Manager
  • Business Unit Manager
  • Strategy Consultant
  • Performance Coach
  • Senior Executive
  • Management Associate
  • Leadership Development Consultant

Trainers

Trainers

Zuzanita Zakaria: Zuzanita Zakaria is an ICF-credentialed coach (ACC) specialising in supporting emerging and experienced leaders for performance, and development of leadership competencies. She is also a WIAL-Certified Action Learning Coach, where she coaches small groups in solving complex problems, and a certified adult trainer (ACLP. An industry veteran in the media and content industry, Zuzanita has led multiple teams across the globe in producing complex projects for broadcasters and international publishers. Her teams’ and individual works are commissioned by Discovery Channel, History Channel, South China Morning Post,, The Straits Times, Marshall Cavendish, Thomson-Reuters, and many others. On a selected basis, Zuzanita also provides consultancy in content marketing projects on national scales. As a leadership coach, Zuzanita’s passion is in developing agile leaders with strategies to meet clear goals, both for themselves, and for the teams they lead. She brings to the table years of experience in strategic thinking in managing people and resources, as well as an extensive communication acumen for influence. She has conducted workshops and coached numerous leaders, both in North America and Singapore.  

Review

Customer Reviews (13)

We were encouraged to not only look inward and to the research-based frameworks Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
As an education leader who also coaches leaders, I know how much intentionality goes into constructing these experiences and benefitted from both the technical knowledge and skills as well as the adaptive moves based on the needs of the group. We were encouraged to not only look inward and to the research-based frameworks, but also to one another as we co-constructed meaning, drew out insights, and leveraged one another’s strengths in service of our individual and collective goals. (Posted on 4/13/2025)
I loved the intimate setting and participation encouragement by Zuzan Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
I loved the intimate setting and participation encouragement by Zuzan (Posted on 4/13/2025)
The discussion period of our classes were amazing Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The discussion period of our classes were amazing. Everyone was giving in their perspectives between answers which was helpful and enjoyable. (Posted on 4/13/2025)
The trainer explained the topic well Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer explained the topic well (Posted on 4/13/2025)
Trainer is very positive and responded well to many cases Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Trainer is very positive and responded well to many cases that were being raised. She has provided valuable perspective. I am also comfortable with the safe space provided. Thank you. (Posted on 4/13/2025)

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