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WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Leadership Development
TSC Code
HRS-PDV-4028-1.1

Funding Validity

Funding for this course is valid from 20 Nov 2024 to 19 Nov 2026. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Design leadership development programs incorporating leadership styles and communication strategies.
  • LO2: Develop leadership initiatives to enhance talent management and organizational leadership practices.
  • LO3: Oversee the adoption of best practices for leadership development by leveraging development opportunities.
  • LO4: Evaluate the effectiveness of leadership programs and propose improvements.

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

Course Code: TGS-2024051250
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

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What's This Course About

Mastering the Art & Science of Working with People & Teams” is designed to help professionals at all levels strengthen their leadership capabilities and enhance team collaboration in today’s fast-paced work environment. By leveraging the DISCAsiaPlus model, this course provides actionable insights into personality-driven behaviors, empowering participants to lead with authenticity, adaptability, and precision. You’ll learn how to tailor your leadership style to diverse team dynamics, address communication challenges, and foster an environment where collaboration thrives.

Throughout the course, you’ll explore best practices in leadership development, from building cohesive teams and managing stress to resolving conflicts effectively. Special focus is placed on understanding the emotional and motivational drivers of team members, helping you guide them toward peak performance. By applying these strategies, you’ll be equipped to design impactful leadership initiatives, evaluate their effectiveness, and drive sustainable growth for your organization while enhancing your personal leadership journey.

WSQ Funding

Full Fee $1,200.00 Before GST
GST $108.00 9% of fee
Baseline Nett $708.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $468.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$1,200.00 (GST-exclusive)
$1,308.00 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: History of Reading People

 

History of personality study

Emergence of personality as a separate discipline

Reading people process: Ascertain, Appreciate, and Adapt

Topic 2: Similarities and Differences of People 

Understanding the similarities

Understanding the differences

How to spot people’s personality

Topic 3: Understanding How Misunderstandings Occur 

Learn how to see the uniqueness of others and not their weaknesses

Learn how to work with people who are unique and different

Topic 4: Behavioural Tendencies of People 

Describing the behavioural tendencies of people

Learning to work with other personalities

Topic 5: Solving the Mystery of Motivation

Motivation process

How motivation affects performance

Motivation theories

Integrating DISC model with expectancy motivation theory

Topic 6: Communication 

Definition of communication

Model of communication

Communication process

Barnlund’s transactional model of communication

Topic 7: Leadership 

Leadership – an art or science?

Transformational leadership

Integrating behaviours with leadership

Leadership behavioural styles

Followers behavioural styles

Topic 8: Interpreting Emotional Response 

Exploring Emotional Response & Impact

Maximizing my Emotional response and Minimizing risks

Blending Emotional response with my profile

Effects of Emotional response on stress

Topic 9: Team Building 

Team building – Tuckman team build model

Team building reflections

Charting team dynamics

Team action plan

Topic 10: Stress / Conflict Management 

Understanding behaviours and emotional response under stress/pressure

Discovering sources of irritation

Learning how to control behaviour

Written Assessment (SAQ)

Caes Study

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Job Roles

  • Leadership Development Manager
  • HR Business Partner
  • Organizational Development Consultant
  • Talent Management Specialist
  • Team Leader
  • Training & Development Manager
  • Corporate Trainer
  • Executive Coach
  • Leadership Coach
  • HR Manager
  • Learning & Development Consultant
  • Human Resources Director
  • Performance Improvement Manager
  • Change Management Consultant
  • Operations Manager
  • Project Manager
  • Employee Engagement Specialist
  • Workforce Planning Analyst
  • Talent Acquisition Manager
  • Conflict Resolution Specialist

Trainers

Trainers

Daniel Teo is an ACLP-certified trainer and organizational development specialist with expertise in leadership, coaching, and people management. He has worked extensively with professionals, trainers, and counselors across global organizations, providing insights into workplace dynamics, emotional intelligence, and team performance. Daniel’s training focuses on equipping learners with practical frameworks for managing people and teams effectively in dynamic business environments.
Foo Ming Tay is an ACLP-certified trainer with over 20 years of experience in curriculum design, training delivery, and learner development. He has successfully guided participants across WSQ mastery levels 3 to 6, equipping them with the competencies to excel in their professional roles. With a strong track record, Ming Tay specializes in making training practical, impactful, and learner-centered, empowering participants to achieve measurable results in the workplace.

Lilian Quek is an ACLP-certified trainer and corporate educator with expertise in leadership, communication, and workforce development. She has designed and delivered WSQ and professional training programs that prepare learners to excel in leadership and organizational roles. Passionate about lifelong learning, Lilian blends structured teaching with real-world case studies, ensuring her learners gain both knowledge and confidence to perform effectively.

Review

Customer Reviews (29)

Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Slightly bigger training room would be better (Posted on 5/22/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Training room could be of bigger space for better training facilitation. (Posted on 5/22/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 5/22/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 5/22/2026)
Recommended Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Computers on the tables reduced desk space (Posted on 12/3/2025)

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