WSQ - AI Transformation with Microsoft Copilot

Dr. Alfred Ang brings a builder's view of Microsoft's AI stack to this executive programme. He holds Microsoft Certified AI Engineer Associate (AI-102), Power App Maker (PL-100), Power BI Data Analyst (PL-300) and Data Scientist (DP-100), and he works with Microsoft AutoGen alongside other agent frameworks such as OpenAI Agents SDK, Claude Agent SDK and CrewAI. As founder of Tertiary Courses and Managing Director, CIO, CTO and Chief Instructional Designer of Tertiary Infotech Academy Pte Ltd, he leads agentic AI adoption and digital transformation initiatives that help organisations move from experimentation to operational AI, automating customer service, internal workflows, analytics and decision support. He is also a certified PMP, CSM and ITIL practitioner and holds a Certificate in AI Ethics and Governance (Senior Professional) from NTU, which shapes his focus on accountability and human oversight. His public GitHub work demonstrates the control patterns this course stresses: n8n-hrportal is a self-service HR portal with human-in-the-loop manager approval and an HR chatbot guarded by input and output guardrails, and kacificerpr is an ERP prototype with purchase orders routed through human-in-the-loop approvals and three-way-matched invoices. He also built microsoftredeemcode, a tool for searching Microsoft Learn courses, and his certifications include AWS Certified Solutions Architect and AI Practitioner. He holds a PhD in Electrical Engineering from NUS, an MSc in Electrical and Electronic Engineering from NTU and a B.Sc (Hons) in Physics from NUS, and is an ACTA-certified trainer and DACE-certified curriculum developer.

As part of the training team for WSQ - AI Transformation with Microsoft Copilot, Dr. Ang helps executives and senior managers use Microsoft 365 Copilot to make better decisions while keeping the right people accountable. The first topic applies Copilot to everyday business work across Copilot Chat, Word, PowerPoint, Excel, Outlook and Teams, turning a synthetic service case into sourced briefs, analysis, meeting actions and leadership messages, with every claim checked before it is used. The second topic designs safe Copilot Workflows: describing a repeatable service process, mapping its trigger, steps, approval and exception path, and testing both normal and exception cases. The third topic creates and tests a bounded Copilot agent with a clear purpose and limits, and the fourth covers leading adoption, measuring value and scaling outcomes across a team. He contributes the perspective of someone who has designed approval steps, exception handling and guardrails into agent systems himself, so he can explain why a human owner is needed for consequential decisions and how a workflow should behave when something unexpected arrives. His project management and ITIL background informs the discussion of rollout, measurement and change management. The sessions are practical and no-code, built around realistic business scenarios that participants can relate to their own organisations, and leaders leave with a tested workflow, a working agent and a plan for measuring value. To see the agent and workflow projects he has built, view his GitHub portfolio at https://github.com/alfredang and connect with him on LinkedIn at https://www.linkedin.com/in/angchewhoe/

Bernard Peh is an IT leader, principal trainer and systems engineer with more than two decades of experience in enterprise IT, cybersecurity and infrastructure management. A WSQ Advanced Certificate in Learning and Performance (ACLP) holder and Microsoft-certified professional, he has delivered advanced technical courses across networking, cloud and collaboration, and has managed Microsoft 365 deployments, implemented security frameworks and led IT modernisation initiatives. He is also a data scientist, serving as Senior Partner and Lead Data Scientist at Big Data Venture Capital, with hands-on expertise in Python, Power BI, data analytics and automated reporting.

WSQ - AI Transformation with Microsoft Copilot calls on both sides of this experience. Bernard guides learners in using Microsoft 365 Copilot for everyday business work, designing safe Copilot workflows with appropriate human controls, and creating and testing bounded Copilot agents. The course then moves to leading adoption, measuring value and scaling outcomes, where his background in Microsoft 365 rollouts and data-driven reporting helps participants build an investment case and report results to leadership. Learners leave equipped to reduce administrative work, improve cross-department collaboration and keep AI use compliant and secure as adoption grows.

Sanjiv Venkatram is an IT and business transformation consultant with expertise in enterprise collaboration, digital workplace deployment and Microsoft 365 integration. A certified Microsoft 365 administrator and corporate trainer, he has implemented Teams, SharePoint and Exchange solutions for multinational corporations across Asia and led digital adoption and governance projects. He is CEO of Prudentia Consulting and ACTA-certified, and his career includes roles at Microsoft across the US and APAC, Cognizant, Yazaki North America and Oracle, along with business intelligence and data analytics projects delivered at scale.

In this course, Sanjiv brings a strategic perspective to AI transformation with Microsoft Copilot. Learners use Microsoft 365 Copilot for everyday business work, design safe Copilot workflows with appropriate human controls, and create and test bounded Copilot agents. The final topic focuses on leading adoption, measuring value and scaling outcomes, where his experience of digital adoption and governance projects is especially relevant. Through a balance of hands-on practice and real workplace scenarios, he helps learners build the skills to plan, roll out and govern Copilot solutions effectively, and to demonstrate the value of that investment in measurable terms.

Alec Tan is an IT trainer and systems engineer whose career spans IT technical support, system integration and IT training. He holds CompTIA A+, Network+ and Server+ certifications and is WSQ ACLP-certified. His roles include Network Systems Engineer at McKinn International and freelance IT trainer at Nexus Academy, where he taught Office 365, Big Data, Artificial Intelligence and CompTIA certification programmes, and his strengths include Microsoft Windows Server and IT infrastructure management. He is also a network and systems architect, certified in CCNP, CompTIA Security+ and as a Microsoft 365 administrator, who has led enterprise migration and collaboration projects across finance, education and the public sector.

In WSQ - AI Transformation with Microsoft Copilot, Alec helps executives and senior managers use Copilot in everyday decision work across Microsoft 365. Learners use Microsoft 365 Copilot for daily business tasks, design safe Copilot Workflows with human controls, create and test bounded Copilot agents, and learn to lead adoption, measure value and scale outcomes. His training emphasises evaluating business value, human oversight and verifying AI output before recommendations reach decision makers. Drawing on his consulting experience with Microsoft technologies, he helps participants build the confidence to make better decisions, hand off work safely and scale Copilot across their organisations.