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Microsoft Copilot for Content Creation and Task Automation

Course Information

  • Sessions 5 days
  • Duration 40 hrs
  • Level Intermediate
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Applications Integration
TSC Code
ICT-DIT-3003-1.1

Funding Validity

Funding for this course is valid from 4 Mar 2024 to 3 Mar 2028. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Identify opportunities and perform feasibility scans for Microsoft Copilot applications.
  • LO2: Utilise Microsoft Copilot to integrate functions across programs with API-level integration.
  • LO3: Execute tests in Microsoft Copilot to verify their functioning across platforms.
  • LO4: Implement modifications to Microsoft Copilot to highlight technical issues.

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Microsoft Copilot for Content Creation and Task Automation

Course Code: TGS-2024042588
  • WSQ
  • SFC
  • PSEA
  • SFEC
  • Absentee Payroll
  • MCES

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What's This Course About

Microsoft Copilot for Content Creation and Task Automation is a practical, hands-on course designed to help participants use Microsoft Copilot and AI-powered tools to create professional content, automate routine tasks, and improve workplace productivity.

Participants will learn how to write effective prompts and use Copilot to generate, rewrite, summarise, and enhance different types of business content, including emails, reports, proposals, presentations, meeting notes, and other workplace communications. The course introduces practical techniques for refining AI-generated content to improve clarity, tone, accuracy, and relevance for different audiences and business needs.

The course also explores how Microsoft Copilot can support task automation and everyday workflows. Participants will learn to use AI to organise information, summarise documents and conversations, extract key actions, analyse workplace information, prepare follow-up content, and streamline repetitive administrative tasks across Microsoft 365 applications.

Through hands-on activities and workplace scenarios, participants will apply Copilot to real-world content creation and productivity tasks while learning how to review and validate AI-generated outputs. Emphasis is placed on responsible AI use, data privacy, accuracy, and maintaining appropriate human oversight.

By the end of the course, participants will be able to use Microsoft Copilot more effectively to produce high-quality workplace content, automate common tasks, reduce manual effort, and develop more efficient AI-assisted workflows.

This course is part of our AI training in Singapore, where you can browse all our AI courses. See more Microsoft Copilot training.

WSQ Funding

Full Fee $2,500.00 Before GST
GST $225.00 9% of fee
Baseline Nett $1,475.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $975.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$2,500.00 (GST-exclusive)
$2,725.00 (GST-inclusive)

Course Date

Course Time

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Microsoft Copilot Opportunity Identification and Feasibility Assessment

Topic 2: Microsoft Copilot Integration and Task Automation

Topic 3: Microsoft Copilot Testing and Cross-Platform Validation

Topic 4: Microsoft Copilot Modification and Technical Troubleshooting

Assessment

  • Written Exam
  • Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.
  • Minimum 18 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

  • Microsoft 365 Copilot – a training account will be provided

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

  • Singapore Citizens and Singapore Permanent Residents aged 21 and above.
  • Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
  • Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

  • Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
  • Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
  • Employers can also claim Absentee Payroll funding for employees who attend during working hours.
  • Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

  • Attendance is taken digitally with Singpass for every session, including the assessment.
  • You must complete the course and pass all assessments (assessed as Competent).
  • If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
  • 9% GST is charged on the full course fee before funding.
  • Promo and discount codes cannot be used on funded courses.
  • Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

  1. Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
  2. We email you an invoice showing the course fee after funding.
  3. From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
  4. Click Submit a Claim and search for this course by its course code, TGS-2024042588.
  5. Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
  6. Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

  • Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
  • SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.
  1. Check your company's SFEC eligibility and balance on EnterpriseSG.
  2. Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
  3. Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
  4. No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

  1. Check that this course shows the PSEA tag on its MySkillsFuture page.
  2. Check your PSEA balance on MOE's Student Finance System with Singpass.
  3. Download and complete the PSEA withdrawal form, then submit it to us.
  4. We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
  5. MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

  1. When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
  2. Discuss the decision with the assessor or the assessment manager first.
  3. If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
  4. Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
  5. An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
  6. You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Job Roles

  • Executives and Administrative Officers
  • Business and Operations Managers
  • Marketing and Communications Executives
  • Content Creators
  • Project Managers
  • Business Analysts
  • HR and Finance Executives
  • Sales Executives
  • Microsoft 365 Power Users
  • IT Consultant
  • Systems Analyst
  • Application Developer
  • Solutions Architect

Trainers

Trainers

Kesston Tang is an ACTA-certified trainer with more than two decades of experience in the ICT and supply chain sectors, including warehouse management. He has delivered multi-million-dollar ICT projects for multinational corporations and government agencies, and holds Microsoft Certified Solutions Associate (MCSA), PMP, ITIL and TOGAF certifications, along with CEH, CHFI and EC-Council Certified SOC Analyst (CSA). Content is also part of his practice: he coaches clients on online presence marketing, and he consults on business negotiation, financial analysis and corporate advisory. He is currently pursuing a Doctor of Business Administration and a Master in Education. Together, these experiences give him a practical sense of both the content people need to produce and the routine tasks that slow them down. He brings a practical, step-by-step approach to the classroom.

This WSQ course on Microsoft Copilot for Content Creation and Task Automation follows a structured path that reflects how Kesston approaches any technology project. Learners begin by identifying opportunities for Microsoft Copilot and assessing their feasibility, a step shaped by his PMP and project delivery experience. They then integrate Copilot into their work to create professional content and automate routine tasks, test and validate the results across platforms, and learn to modify solutions and troubleshoot technical issues when outputs fall short. His online presence coaching informs the content creation exercises, while his ITIL background brings a disciplined approach to testing and problem-solving. He also highlights responsible use and data protection, drawing on his security certifications. Learners also practise refining prompts to match their organisation's tone and format, and checking generated content for accuracy before it is published or sent. Learners leave able to produce quality content faster and with a clear process for introducing and maintaining Copilot-based automation in their workplace.

Dr. Alfred Ang is a Microsoft-certified AI practitioner who uses AI daily to produce content and automate work across his own organisation. He is a full-stack AI developer, Agentic AI solution architect, courseware developer and corporate trainer, and serves as Managing Director, CIO, CTO and Chief Instructional Designer of Tertiary Infotech Academy Pte Ltd, having founded Tertiary Courses. His Microsoft credentials include AI Engineer Associate (AI-102), Data Scientist (DP-100), Power BI Data Analyst (PL-300) and Power App Maker (PL-100), complemented by AWS Certified Solutions Architect, AI Practitioner and Cloud Practitioner, and CompTIA Security+. He leads agentic AI adoption and digital transformation initiatives, helping organisations move from experimentation to operational AI in customer service, internal workflows, analytics and decision support. His public GitHub portfolio includes tools that show the kind of workplace productivity AI can deliver: an HR recruitment tool that generates candidate-tailored interview questions, CV-versus-job-description match analysis and a printable interview guide; a self-service HR portal on n8n with manager approval and a guarded HR chatbot; and an AI-powered CMS that generates content and schedules blog posts automatically. He also built a Playwright automation that searches Microsoft Learn courses and generates achievement codes. Academically, he holds a PhD in Electrical Engineering from NUS, an MSc in Electrical and Electronic Engineering from NTU and a B.Sc (Hons) in Physics from NUS, plus a Certificate in AI Ethics and Governance (Senior Professional) from NTU. He is also an ACTA-certified trainer and DACE-certified curriculum developer who designs Skills Framework-aligned WSQ programmes for working professionals.

In WSQ - Microsoft Copilot for Content Creation and Task Automation, Dr. Ang helps participants use Copilot to write, rewrite, summarise and improve emails, reports, proposals, presentations and meeting notes, and then go further by automating routine tasks. The first topic covers identifying opportunities and assessing feasibility, so learners can pick the tasks where Copilot will genuinely save time. The second topic focuses on integration and task automation, the third on testing Copilot outputs and validating them across platforms, and the fourth on modifying prompts and workflows and troubleshooting technical issues. His Power Platform and Azure AI certifications let him explain what is happening behind Copilot's responses, which helps learners write better prompts and diagnose unexpected results. He pays particular attention to refining AI-generated content for clarity, tone, accuracy and audience, and to data security, drawing on his Security+ and AI governance background to show what should and should not be shared with an AI assistant. His teaching is hands-on, with realistic workplace scenarios, live demonstrations and plenty of practice on learners' own documents, and every activity is mapped to the WSQ assessment. Professionals leave with ready-to-use prompts, a set of automated routines and a clear way to evaluate future Copilot use cases. He also shows how to build a small library of reusable prompts so that good results can be repeated across a team. To see the workplace automation tools he has built, view his GitHub portfolio at https://github.com/alfredang and connect with him on LinkedIn at https://www.linkedin.com/in/angchewhoe/

Bernard Peh is an IT consultant, educator and ACLP-certified trainer with more than two decades of expertise in business systems integration, data management and enterprise process optimisation. He has worked with organisations to implement Microsoft 365, Power Platform and data analytics solutions that enhance collaboration and performance. He is also a data scientist and Senior Partner and Lead Data Scientist at Big Data Venture Capital, working with Python, Microsoft Power BI, ETL and visualisation, and helping teams automate reporting workflows. Known for a structured and practical teaching style, Bernard blends technical depth with business relevance to make complex concepts easy to understand.

In WSQ - Microsoft Copilot for Content Creation and Task Automation, Bernard applies his Microsoft 365 and process optimisation experience to AI-assisted work. Learners identify Copilot opportunities and assess feasibility, integrate Copilot into content creation and task automation, test and validate their solutions across platforms, and modify and troubleshoot them when results fall short. His sessions emphasise prompt writing, drawing on business data across Microsoft 365, and governance best practice. Through hands-on exercises, participants learn to draft documents and presentations faster and to automate routine administrative tasks in ways that are reliable and well controlled.

Sanjiv Venkatram is a cloud and data solutions architect specialising in Microsoft technologies, enterprise automation and digital transformation. A Microsoft Certified Azure Solutions Architect and DevOps Expert, he has led regional implementations of Power Platform, Dynamics 365 and Azure integrations for government and Fortune 500 organisations, building data-driven ecosystems that help organisations modernise workflows and improve decision-making. He is CEO of Prudentia Consulting and an ACTA-certified trainer, with a background in business intelligence and data analytics that includes an APAC-wide Power BI dashboard and KPI framework.

In this course, Sanjiv provides practical insights into using Microsoft Copilot to create business content, automate routine tasks and integrate AI-assisted workflows across Microsoft 365 applications. Learners identify Copilot opportunities and assess their feasibility, integrate Copilot into task automation, test and validate it across platforms, and then modify and troubleshoot their solutions when they do not behave as expected. His sessions emphasise security, governance and responsible AI use, helping participants design robust AI-assisted workflows aligned with modern organisational needs. Learners leave with tested automations and a method for evaluating where Copilot genuinely saves time.

Truman Ng is an IT consultant and cloud systems specialist whose expertise in Microsoft technologies and workflow automation has made him an advocate for low-code and AI-driven transformation. With more than 20 years of experience in network architecture, cybersecurity and enterprise automation, he has delivered training programmes worldwide on DevOps, cloud computing and AI system integration. He holds PMP and Huawei HCIE certifications and is an ACTA-certified trainer who takes a systems-engineering approach to workplace technology.

In WSQ Microsoft Copilot for Content Creation and Task Automation, Truman teaches participants to use Copilot securely to create professional content and automate routine tasks. Learners practise writing effective prompts to generate, rewrite, summarise and enhance emails, reports, proposals, presentations and meeting notes, then identify suitable Copilot opportunities and assess their feasibility. They integrate Copilot into task automation, test and validate it across platforms, and learn to modify and troubleshoot it. His sessions also cover integration, data privacy and human oversight of AI-generated outputs, so learners can build intelligent workflows that improve productivity without giving up control.

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