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WSQ - Cisco Certified Network Associate (CCNA)

Sessions 5 days
Duration 40 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Network Configuration
TSC Code: ICT-DIT-3009-1.1

Funding for this course is valid from 13 Sep 2023 to 12 Sep 2027. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Identify key network components for Cisco network and translate organisational needs to technical requirements.
LO2: Implement servers and devices following the organisation’s network plan and manage Cisco network as per guidelines.
LO3: Identify appropriate Cisco network management tools to implement regular network reporting and stability assessment procedures.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Cisco Certified Network Associate (CCNA)

Course Code: TGS-2023037854

WSQ
SFC
PSEA
UTAP
SFEC
Absentee Payroll
MCES

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The Cisco Certified Network Associate (CCNA) course offers an in-depth dive into the world of networking, providing participants with the knowledge and skills needed to design, configure, and manage both wired and wireless network connections. Whether you're new to the field or looking to enhance your professional portfolio, this course ensures a solid grounding in core networking concepts, aligning with industry best practices and standards.

Beyond just theoretical understanding, our CCNA training emphasizes hands-on experience and real-world application. Participants will tackle a range of networking challenges, from IP addressing and routing to network security and automation, all under the guidance of experienced instructors with deep industry insights. By the end of the course, you'll be well-prepared to ace the CCNA certification exam and set a strong foundation for a thriving career in networking.

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Full Fee ₵2,500.00 Before GST

GST ₵225.00 9% of fee

Baseline Nett ₵1,475.00 SG/PR age 21+ · 50% funded

MCES / SME Nett ₵975.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Network Fundamentals

Explain the role and function of network components
Describe characteristics of network topology architectures
Compare physical interface and cabling types
Identify interface and cable issues (collisions, errors, mismatch duplex, and/or speed)
Compare TCP to UDP
Configure and verify IPv4 addressing and subnetting
Describe the need for private IPv4 addressing
Configure and verify IPv6 addressing and prefix
Describe IPv6 address types
Verify IP parameters for Client OS (Windows, Mac OS, Linux)
Describe wireless principles
Explain virtualization fundamentals (server virtualization, containers, and VRFs)
Describe switching concepts

Topic 2: Network Access

Configure and verify VLANs (normal range) spanning multiple switches
Configure and verify interswitch connectivity
Configure and verify Layer 2 discovery protocols (Cisco Discovery Protocol and LLDP)
Configure and verify (Layer 2/Layer 3) EtherChannel (LACP)
Interpret basic operations of Rapid PVST+ Spanning Tree Protocol
Describe Cisco Wireless Architectures and AP modes
Describe physical infrastructure connections of WLAN components (AP, WLC, access/trunk ports, and LAG)
Describe AP and WLC management access connections (Telnet, SSH, HTTP, HTTPS, console, and TACACS+/RADIUS)
Interpret the wireless LAN GUI configuration for client connectivity, such as WLAN creation, security settings, QoS profiles, and advanced settings

Topic 3: IP Connectivity

Interpret the components of routing table
Determine how a router makes a forwarding decision by default
Configure and verify IPv4 and IPv6 static routing
Configure and verify single area OSPFv2
Describe the purpose, functions, and concepts of first hop redundancy protocols

Topic 4: IP Services

Configure and verify inside source NAT using static and pools
Configure and verify NTP operating in a client and server mode
Explain the role of DHCP and DNS within the network
Explain the function of SNMP in network operations
Describe the use of syslog features including facilities and levels
Configure and verify DHCP client and relay
Explain the forwarding per-hop behavior (PHB) for QoS, such as classification, marking, queuing, congestion, policing, and shaping
Configure network devices for remote access using SSH
Describe the capabilities and function of TFTP/FTP in the network

Topic 5: Security Fundamentals

Define key security concepts (threats, vulnerabilities, exploits, and mitigation techniques)
Describe security program elements (user awareness, training, and physical access control)
Configure and verify device access control using local passwords
Describe security password policies elements, such as management, complexity, and password alternatives (multifactor authentication, certificates, and biometrics)
Describe IPsec remote access and site-to-site VPNs
Configure and verify access control lists
Configure and verify Layer 2 security features (DHCP snooping, dynamic ARP inspection, and port security)
Compare authentication, authorization, and accounting concepts
Describe wireless security protocols (WPA, WPA2, and WPA3)
Configure and verify WLAN within the GUI using WPA2 PSK

Topic 6: Automation and Programmability

Explain how automation impacts network management
Compare traditional networks with controller-based networking
Describe controller-based, software defined architecture (overlay, underlay, and fabric)
Compare traditional campus device management with Cisco DNA Center enabled device management
Describe characteristics of REST-based APIs (CRUD, HTTP verbs, and data encoding)
Recognise the capabilities of configuration management mechanisms Puppet, Chef, and Ansible
Recognise components of JSON-encoded data

Written Exam
Practical Exam

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SWDA would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Network Engineer
Network Administrator
Systems Administrator
IT Support Specialist
Network Technician
IT Network Analyst
Infrastructure Engineer
Telecommunications Specialist
Field Network Technician
Network Consultant
IT Manager
Help Desk Technician
Network Support Specialist
Data Center Technician
WLAN Administrator

Trainers

Truman Ng is an ACTA-certified trainer and experienced IT professional specializing in networking, cybersecurity, cloud infrastructure, and DevOps. With over 15 years of experience, he has conducted WSQ and corporate training in Cisco networking, Python, cybersecurity, and cloud-native technologies. Holding certifications such as PMP®, HCIE®, and Cisco CCNP, Truman combines strong technical expertise with extensive teaching experience.
In his CCNA training, Truman emphasizes practical, hands-on networking skills. He guides learners through IP addressing, routing, switching, and troubleshooting, ensuring participants gain confidence in configuring and managing Cisco devices. His project-based approach ensures learners can apply CCNA concepts effectively in real-world enterprise networking environments.

Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.

Saw Chaik Lee is an ACLP-certified trainer and IT professional with extensive experience in networking, security, and systems administration. Having worked with Sun Microsystems and other multinational clients, he has trained IT teams across sectors in cybersecurity, system integration, and telecommunications. His structured and practical approach ensures learners gain both certification readiness and applied technical skills.