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WSQ - CompTIA Certified A+ Training (Core 1 and Core 2)

WSQ - CompTIA Certified A+ Training (Core 1 and Core 2)

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CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ is the only industry recognized credential with performance testing to prove professionals can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

Increased reliance on SaaS applications for remote work

More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
Changing core technologies from cloud virtualization and IoT device security to data management and scripting
Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors

Learning Outcomes

LO1: Diagnose technical issues in network operations and implement procedures to resolve root causes.
LO2: Troubleshoot technical issues and perform advanced infrastructure configurations.
LO3: Develop action plans for upgrades and propose improvement ideas based on user needs.
LO4: Test infrastructure systems and organize information for developing user guides.

Course Brochure

Download WSQ - CompTIA Certified A+ Training Brochure

Skills Framework

This course follows the guideline of Infrastructure Support ICT-OUS-3007-1.1 under ICT Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.
External Certification - The participant will be able to attempt the CompTIA certification exam after attending this course. Upon passing the exam, you will receive the CompTIA A+ certification. The CompTIA A+ certification validates a comprehensive range of IT skills including hardware, software, networking, security, and troubleshooting. It is widely recognized as a credential for entry-level IT support positions, confirming proficiency in fundamental technical tasks and procedures.

We are Authorized CompTIA Delivery Partner

Certification Exam at Pearson Vue

Once you are prepared for the exam, you can register for the certification here. We are Authorised Pearson Vue Testing Center. You can take the certification exam at our test center.

Exam Voucher

This course does not include exam voucher. You can purchase the exam voucher (one of the lowest prices in Singapore) at CompTIA Certification Exam Vouchers for A+, Data+.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$2,000.00	$180.00	$1,180.00	$780.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024048317)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2024048317

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Supporting Operating Systems

Identify Common Operating Systems

Troubleshooting Methodology

Use Windows Features and Tools

Manage Files in Windows

Manage Disks in Windows

Manage Devices in Windows

Topic 2: Installing and Configuring PC Components

Use Appropriate Safety Procedures

PC Components

Common Connection Interfaces

Install Peripheral Device

Topic 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices

Install and Configure Display Devices

Troubleshoot Display Devices

Install and Configure Multimedia Devices

Topic 4: Installing, Configuring, and Troubleshooting Storage Devices

Install System Memory

Install and Configure Mass Storage Devices

Install and Configure Removable Storage

Configure RAID

Troubleshoot Storage Devices

Topic 5: Installing, Configuring, and Troubleshooting Internal System Components

Install and Upgrade CPUs

Configure and Update BIOS/UEFI

Install Power Supplies

Troubleshoot Internal System Components

Configure a Custom PC

Topic 6: Installing, Configuring, and Maintaining Operating Systems

Configure and Use Linux

Configure and Use macOS

Install and Upgrade Operating Systems

Maintain OSs

Topic 7: Maintaining and Troubleshooting Microsoft Windows

Install and Manage Windows Applications

Manage Windows Performance

Troubleshoot Windows

Topic 8: Network Infrastructure Concepts

Wired Networks

Network Hardware Devices

Wireless Networks

Internet Connection Types

Network Configuration Concepts

Network Services

Topic 9: Configuring and Troubleshooting Networks

Configure Network Connection Settings

Install and Configure SOHO Networks

Configure SOHO Network Security

Configure Remote Access

Troubleshoot Network Connections

Install and Configure IoT Devices

Topic 10: Managing Users, Workstations, and Shared Re-sources

Manage Users

Configure Shared Resources

Configure Active Directory Accounts and Policies

Topic 11: Implementing Client Virtualization and Cloud Com-puting

Configure Client-Side Virtualization

Cloud Computing Concept

Topic 12: Security Concepts

Logical Security Concepts

Threats and Vulnerabilities

Physical Security Measures

Topic 13: Securing Workstations and Data

Implement Security Best Practices

Implement Data Protection Policies

Protect Data During Incident Response

Topic 14: Troubleshooting Workstation Security Issues

Detect, Remove, and Prevent Malware

Troubleshoot Common Workstation Security Issues

Topic 15: Supporting and Troubleshooting Laptops

Use Laptop Features

Install and Configure Laptop Hardware

Troubleshoot Common Laptop Issues

Topic 16: Supporting and Troubleshooting Mobile Devices

Mobile Device Types

Connect and Configure Mobile Device Accessories

Configure Mobile Device Network Connectivity

Support Mobile Apps

Secure Mobile Devices

Troubleshoot Mobile Device Issues

Topic 17: Installing, Configuring, and Troubleshooting Print Devices

Maintain Laser Printers

Maintain Inkjet Printers

Maintain, Impact, Thermal, and 3D Printers

Install and Configure Printers

Troubleshoot Print Device Issues

Install and Configure Imaging Devices

Topic 18: Implementing Operational Procedures

Environmental Impacts and Controls

Create and Maintain Documentation

Use Basic Change Management Best Practices

Implement Disaster Prevention and Recovery Methods

Basic Scripting Concepts

Professionalism and Communication

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Hardware Requirements

Devices: The course can be taken on a PC, Mac, or Chromebook. However, some labs require a Windows environment, so access to a Windows 10 or later OS is necessary for specific assignments.
Internet: A reliable high-speed Internet connection is essential for accessing online materials and participating in virtual labs.

Software Requirements

Operating Systems: Windows 10 or later for PC users, macOS 10.6 or later for Mac users, and Chromebook 113 or later.
Browsers: Latest versions of Google Chrome or Mozilla Firefox are preferred, but Microsoft Edge and Safari are also compatible

Exam Details

CompTIA A+ Exams: To receive the certification, participants must pass two exams: Core 1 (220-1101) and Core 2 (220-1102).
Exam Format: Each exam consists of up to 90 questions, including multiple-choice questions, drag-and-drops, and performance-based questions.
Duration: Each exam lasts 90 minutes.
Passing Scores: Core 1 requires a score of 675 out of 900, and Core 2 requires a score of 700 out of 900

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

IT Support Specialist
Desktop Support Technician
Technical Support Specialist
Help Desk Technician
Network Support Technician
Field Service Technician
System Support Specialist
Junior System Administrator
IT Technician
Computer Support Specialist
End User Computing Technician
Service Desk Analyst
IT Operations Technician
Hardware Technician
IT Field Engineer
Network Operations Center (NOC) Technician
Systems Administrator
IT Consultant
Technical Analyst
Technical Support Engineer

Customer Reviews (13)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)