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AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Sessions 4 days
Duration 30 hrs
Level Beginner
Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Code: C1768

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The AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals course equips learners with the foundational knowledge required to administer Microsoft 365 Copilot and agents securely and effectively. Participants will explore the core features and objects of Microsoft 365 services across the admin centers, Zero Trust security principles, Microsoft Entra ID, conditional access and single sign-on.

Learners will gain expertise in data protection and governance with Microsoft Purview — sensitivity labels, data loss prevention, Insider Risk Management and DSPM for AI — and in how Copilot accesses data and protects against oversharing risks. Additionally, the course covers basic administrative tasks for Copilot and agents, including license assignment, usage monitoring, prompt management, and agent creation and approval. By completing this course, participants will be prepared to administer Microsoft 365 Copilot and agents with confidence.

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

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We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

No funding is available for this course

Course Fee

$1,400.00 (GST-exclusive)

$1,526.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
Corporate Training at Company Premise

Course Date * Course Date

Include Exam Voucher *

No
Yes +$120.00

Course Time * Course Time

9:30am - 5:30pm

No. of Participants

Sponsorship

Self-Sponsored
Organization Sponsored

Name(s) on Certificate *

Additional Message or Emails for Course Notification

* Required Fields

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

This course prepares you for the AB-900 certification exam, covering all official skills measured and their approximate weightings:

Domain 1 Identify the core features and objects of Microsoft 365 services (30-35%)

Identify core objects across the Microsoft 365, Exchange, SharePoint and Teams admin centers, and how license types affect access to features
Identify roles and permissions for SharePoint sites
Explain core Zero Trust principles, authorization, authentication methods, and threat protection with Microsoft Defender XDR
Understand Microsoft Entra ID, conditional access policies and single sign-on (SSO)
Troubleshoot common sign-in issues (MFA, conditional access, risky sign-ins) and interpret Identity Secure Score
Review audit logs, and understand Privileged Identity Management (PIM), App registrations and Enterprise apps

Domain 2 Understand data protection and governance tasks for Microsoft 365 and Copilot (35-40%)

Understand Microsoft Purview capabilities: Information Protection, Data Loss Prevention (DLP), Insider Risk Management, Communication Compliance, DSPM for AI and Data Lifecycle Management
Understand sensitivity labels, data classification and retention
Understand how Copilot accesses data, how Microsoft Graph influences responses, and how Copilot uses permissions and controls to protect against risks
Identify data protection and governance risks using Compliance Manager, Data Explorer, Insider Risk Management, and DLP and Communication Compliance alerts
Discover and manage AI activity with DSPM for AI, and search files and emails with Content search in eDiscovery
Identify and monitor oversharing in SharePoint, run data access governance reports, and use SharePoint Advanced Management

Domain 3 Perform basic administrative tasks for Copilot and agents (25-30%)

Compare the built-in capabilities of Copilot and agents, and monthly versus pay-as-you-go license models
Identify which Copilot features can be enabled or disabled, and use cases for Researcher, Analyst and custom agents
Assign Copilot licenses and manage pay-as-you-go billing policies
Monitor Copilot usage and adoption with Copilot Analytics and the Microsoft 365 admin center, and manage prompts (save, share, schedule, delete)
Configure user access to agents, create an agent, and understand the agent approval process
Monitor agents (usage, operational insights and lifecycle) using the Microsoft 365 and Microsoft Power Platform admin centers

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here

Hardware: Window or Mac Laptops

Job Roles

Collaboration Communications Engineer
Microsoft Teams Administrator
Unified Communications Engineer
IT Systems Engineer
Network Performance Analyst
VoIP Engineer
Cloud Communications Specialist
Meeting Room Solutions Specialist
Systems Architect
Network Support Engineer
IT Infrastructure Specialist
Teams Device Administrator
Telecom Engineer
Audio/Visual Systems Specialist
Technical Support Engineer
Systems Integration Engineer
Microsoft Teams Consultant
Enterprise Communications Engineer
Help Desk Analyst
IT Project Manager

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.

Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.