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AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Sessions 4 days
Duration 30 hrs
Level Beginner
Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Code: C1768

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AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals equips you with the foundational knowledge to administer Microsoft 365 Copilot and AI agents securely and effectively, and prepares you for the AB-900 certification exam. As organisations roll out Copilot and agents, administrators must understand how they work, how they use organisational data and how to keep that data protected and governed. The course is designed for Microsoft 365 administrators, IT support staff, security and compliance professionals and anyone new to Copilot administration.

The course follows the official exam domains. You will start by identifying the core features and objects of Microsoft 365, Copilot and agents, including tenants, users, groups, licences, Microsoft Graph, Copilot Chat, Microsoft 365 Copilot and how agents are built, published and used. Next you will understand data protection and governance tasks, covering permissions and oversharing risks, sensitivity labels, Microsoft Purview, data loss prevention, retention and responsible AI considerations.

The final domain covers performing basic administrative tasks for Copilot and agents, such as assigning licences, configuring Copilot settings, managing agent availability and access, monitoring usage and adoption reports, and supporting users. Each domain combines demonstrations, hands-on exercises and exam-style practice questions. By the end, you will be able to support a secure, well-governed rollout of Microsoft 365 Copilot and agents and be well prepared to pass the AB-900 exam.

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

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No funding is available for this course

Course Fee

$1,400.00 (GST-exclusive)

$1,526.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
Corporate Training at Company Premise

Course Date * Course Date

Include Exam Voucher *

No
Yes +$120.00

Course Time * Course Time

9:30am - 5:30pm

No. of Participants

Sponsorship

Self-Sponsored
Organization Sponsored

Name(s) on Certificate *

Additional Message or Emails for Course Notification

* Required Fields

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Identify the core features and objects of Microsoft 365 services

Topic 2: Understand data protection and governance tasks for Microsoft 365 and Copilot

Topic 3: Perform basic administrative tasks for Copilot and agents

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

Microsoft 365 Copilot – a training account will be provided

Hardware: Windows PC or Mac laptop

Job Roles

Collaboration Communications Engineer
Microsoft Teams Administrator
Unified Communications Engineer
IT Systems Engineer
Network Performance Analyst
VoIP Engineer
Cloud Communications Specialist
Meeting Room Solutions Specialist
Systems Architect
Network Support Engineer
IT Infrastructure Specialist
Teams Device Administrator
Telecom Engineer
Audio/Visual Systems Specialist
Technical Support Engineer
Systems Integration Engineer
Microsoft Teams Consultant
Enterprise Communications Engineer
Help Desk Analyst
IT Project Manager

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.

Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.