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WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Business Negotiation
TSC Code: ICT-BIN-3105-1

Funding for this course is valid from 3 May 2023 to 2 May 2027. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Identify negotiation outcomes, context of negotiation and prepare relevant background information for negotiation.
LO2: Apply negotiation techniques during negotiation and record negotiations for evaluation after negotiation.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

Course Code: TGS-2023020567

WSQ
SFC
PSEA
UTAP
SFEC
Absentee Payroll
MCES

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Learn to unlock business potential through effective negotiation strategies in this WSQ-accredited course. Participants will develop the ability to identify negotiation outcomes, understand the context of negotiation, and prepare detailed background information to set a strong foundation. Gain insights into negotiation styles, with considerations for social and cultural nuances, and master planning techniques to lead successful discussions.

This course also covers practical negotiation tactics, including opening offers, handling difficult personalities, and employing anchoring and framing techniques for mutual benefits. Participants will practice listening, building empathy, avoiding common pitfalls like using round numbers, and leveraging precedents for favorable outcomes. Closing offers, debriefing, and evaluating negotiation results will ensure participants leave equipped to excel in professional negotiations.

Full Fee $750.00 Before GST

GST $67.50 9% of fee

Baseline Nett $442.50 SG/PR age 21+ · 50% funded

MCES / SME Nett $292.50 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Preparation for Negotiation

Identifying your negotiation outcomes and the importance of negotiation
Knowing the context of negotiation and Identify roles and responsibilities
Understanding negotiation styles with consideration on social and cultural differences
Preparing relevant background information and plan your negotiation

Topic 2: Negotiation Tactics

Opening offers and tactics on dealing with difficult people
Listening and building empathy
Anchoring and framing techniques for mutual benefits
Applying negotiation techniques to achieve desired outcomes
Avoiding final offer and do not use round numbers
Considering relevant precedents in past negations
Closing your offer and debriefing your negotiation
Evaluate your negotiation outcomes

Written Exam
Case Study

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2023020567.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

Make sure your NTUC membership is paid up before the course starts.
Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
Attend at least 75% of the course and sit all assessments.
Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
NTUC usually pays the claim within 4 weeks of submission.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Sales Manager
Business Development Manager
Procurement Manager
Contract Manager
Account Manager
Real Estate Broker
Mergers & Acquisitions Specialist
Corporate Lawyer
Supply Chain Negotiator
Licensing Specialist
International Trade Specialist
Partnership Development Manager
Vendor Relationship Manager
Corporate Trainer
Strategic Alliances Manager.

Trainers

Patrick Oh is a Singapore Certified Management Consultant for whom negotiation is a routine part of professional life. Listed by TUV SUD as a certified consultant and leading SG Venture Consulting, he agrees scope, priorities and outcomes with clients as part of his governance, risk and compliance, corporate compliance, performance management and solutions design consulting. He is CIPM certified by the IAPP, and a training-provider trainer profile records more than 13 years of Singapore PDPA consultancy. He implements and audits ISO management systems, from quality and environmental management to ISO 14064 greenhouse gas accounting, and is active in sustainability practice and community development. Before becoming a consultant he spent years as an automation design engineer. Moving between engineering, compliance and community settings has given him plenty of practice in reaching agreement with people who start from very different positions and expectations, and in doing so without damaging the relationship.

That practical exposure shapes how he teaches strategic negotiation. In the preparation topic, Patrick shows learners how to identify their desired outcomes, understand the context and the roles of each party, appreciate negotiation styles across social and cultural differences, and assemble the background information that strengthens their position, the same groundwork a consultant does before any significant client discussion. Moving on to negotiation tactics, he covers opening offers, dealing with difficult people, listening and building empathy, and using anchoring and framing to create mutual benefit. His compliance background adds an important reminder that durable agreements must also be workable, clear and defensible, since a deal that cannot be implemented or that exposes the organisation to risk is no win at all. Through practice and discussion, learners apply negotiation techniques to realistic business situations and learn to avoid premature final offers. They leave better prepared to unlock value in sales, supplier, partnership and internal negotiations while keeping trust intact on both sides of the table.

Terence Ee is a business consultant and corporate trainer whose experience spans management, process improvement and strategic communication. He has led high-level projects across industries including technology, manufacturing and professional services, specialising in leadership development, quality management and stakeholder engagement. His leadership career includes serving as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, and since 2017 he has worked as an independent consultant and ACLP-certified trainer whose facilitation emphasises case studies, simulations and hands-on practice.

In Unlocking Business Potential with Strategic Negotiation Tactics, Terence focuses on developing the negotiation mindset and interpersonal agility needed to achieve win-win outcomes. Learners prepare by identifying desired outcomes, understanding the context, roles and negotiation styles with attention to social and cultural differences, and planning with relevant background information. He then covers opening offers, dealing with difficult people, listening and building empathy, anchoring and framing, and closing and debriefing a negotiation. Through role plays and real-world case studies, his sessions emphasise structured frameworks, emotional intelligence and cross-cultural communication, equipping participants to strengthen client relationships, resolve conflicts and drive successful outcomes in complex business negotiations.

Kesston Tang is a seasoned consultant and trainer with expertise in business negotiations, financial analysis and corporate advisory services. He has developed consulting frameworks that help organisations improve negotiation outcomes, optimise business deals and manage stakeholder relations. His clients include major corporations and government agencies, for whom he has provided advisory services in both local and international contexts, giving him first-hand exposure to negotiation across a range of organisational settings.

In this WSQ programme, Kesston brings his consulting and negotiation experience to guide learners in applying strategic negotiation techniques. Participants learn to identify their negotiation outcomes, understand the context and the roles involved, account for negotiation styles and social and cultural differences, and prepare background information and a clear plan. He then works through practical tactics, including opening offers, handling difficult people, listening and building empathy, anchoring and framing for mutual benefit, considering relevant precedents, and closing and debriefing. His training balances tactical approaches with relationship management, so participants leave able to negotiate effectively and unlock sustainable value for their organisations.

Tan Teck Hwa is an experienced educator and trainer with a strong background in leadership development, management training and organisational effectiveness, along with extensive professional experience in business management, customer relations and service leadership. He holds a Postgraduate Certificate in Learning and Teaching in Higher Education from a Polytechnic University and has taught at institutions including SMRT Institute, corporate universities and polytechnics, focusing on management development and negotiation skills. His career also includes guiding teams through change management, process improvements and customer-focused strategies.

In Unlocking Business Potential with Strategic Negotiation Tactics, Teck Hwa integrates academic knowledge with industry experience to deliver practical learning outcomes. Learners begin by preparing for negotiation: identifying outcomes, understanding the context and roles, recognising negotiation styles and cultural differences, and planning with solid background information. His teaching then emphasises real-world tactics, including opening offers, dealing with difficult people, listening with empathy, anchoring and framing, avoiding round numbers and premature final offers, and drawing on relevant precedents. He also brings in conflict resolution and collaborative problem-solving so that participants can close, debrief and evaluate their negotiations, leaving with actionable skills to unlock business potential.

Teddy Yip is a leadership and communication coach with more than two decades of experience in business development, client relations and organisational transformation. Having worked with multinational corporations and educational institutions, he has facilitated training programmes in negotiation, persuasion and interpersonal effectiveness. His ability to simplify complex communication dynamics helps participants understand and apply negotiation principles with confidence and clarity, and his sessions blend theory with experiential learning so that skills are practised rather than simply discussed.

In Unlocking Business Potential with Strategic Negotiation Tactics, Teddy guides learners through the art and psychology of effective negotiation. Participants start by identifying their negotiation outcomes, understanding the context and their roles, recognising negotiation styles with attention to social and cultural differences, and preparing a well-researched plan. His sessions then focus on communication techniques, building trust and creating collaborative solutions, applied to opening offers, dealing with difficult people, listening and empathy, and anchoring and framing for mutual benefit. Learners finish by closing, debriefing and evaluating their negotiations. By blending theory with experiential learning, he helps professionals negotiate with confidence, adaptability and strategic intent, strengthening business partnerships and organisational success.