Course Details
Topic 1: Identifying Performance Deficiencies and Root Causes
- Criteria for identifying performance deficiency or cause of failure in organisational systems and processes
- Types of analytical tools and techniques in terms of problem identification
- Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
- Identify the root causes of the problems with team members using appropriate group facilitation techniques
Topic 2: Developing Corrective Plans and Shortlisting Solutions
- Techniques used during problem solving and decision making processes
- Types of decision making models for arriving at the preferred solution and their features
- Rationale for the different components in a corrective action plan
- Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
- Develop corrective action plans for any shortfalls identified in implemented solutions
- Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools
Topic 3: Implementing and Evaluating Solutions
- Application of problem solving tools and techniques
- Techniques to evaluate the effectiveness of implemented solution and implementation plan
- Factors affecting the effectiveness of an implementation plan
- Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
- Evaluate the effectiveness of the implemented solution and implementation plans
Final Assessment
- Written Assessment (Q&A)
- Case Study
Course Info
Promotion Code
Promo or discount cannot be applied to WSQ courses
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target age group: 21 - 65 years old
Minimum Software/Hardware Requirement
Softtware: Windows / Mac
Hardware: Laptop
About Progressive Wage Model (PWM)
The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.
Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
For more information on PWM, please visit MOM site.
Funding Eligility Criteria
Individual Sponsored Trainee | Employer Sponsored Trainee |
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SkillsFuture Credit:
PSEA:
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Absentee Payroll (AP) Funding:
SFEC:
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Steps to Apply Skills Future Claim
- The staff will send you an invoice with the fee breakdown.
- Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
- Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
- Upload your invoice and click ‘Submit’
SkillsFuture Level-Up Program
The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply UTAP
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Note
- SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
- All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
- An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount will be paid to training provider first and claimed after end of class by learner.
Job Roles
- Operations Manager
- Project Manager
- Human Resources Specialist
- Team Leader
- Business Analyst
- Quality Assurance Manager
- Organizational Development Specialist
- Change Management Consultant
- Process Improvement Specialist
- Department Head/Supervisor
- Customer Service Manager
- Training and Development Manager
- Risk Management Specialist
- Strategy Consultant
- Workplace Mediator.
Trainers
Tan Teck Hwa: Tan Teck Hwa is a ACTA certified trainer. Teck Hwa gradute with a Master of Edution in NIE,NTU, a Bachelor of Engineering in Polytechnic University,Japan, having Diploma in Japanese Language in International Student Instititude, Japan and a Advanced Certificate in Learning & Performance. He have taken leadership role such as education operations, L&D and organisational change. He is experience in traning management and administration. He did curriculum development and implementation. Conducting leadership and management development training. He also used to work in COO, Unihearts International Education Group in China, Vice principal at SMRT Institue, Corporate Services Director in ETT Academy, Vice Principal doing strategic planning for Hwa Chong International School, Principal part-time lecturer in ITE Institutes.