Work Redesign for Managing AI Agents

AI agents are moving from chat assistants to digital workers that can research, draft, triage and execute bounded tasks inside business processes. This is a work redesign challenge, not a technology challenge. Work has to be redesigned end to end, roles re-bundled around judgment and assurance, and employees coached to supervise and improve agent output.

This course builds practical capability to redesign work for an agent-enabled operating model. Learners allocate the tasks of an end to end workflow across AI-only, human-plus-AI and human-only modes, and draft an Agent Operating Agreement for a production agent with a named owner, a defined autonomy level and least privilege permissions. Learners integrate ethical principles into AI projects and ensure compliance with them, and drive the creation of the governance framework for responsible AI development, covering non-human identity, approval gates, traceability, evaluation and change control. Learners plan a 90 day pilot rollout with outcome based metrics. Learners then identify learning needs in the workplace, department or division, using a learning needs analysis approach to analyse and assess capability and performance gaps within the organisation, and design role specific AI collaboration profiles, on the job training blueprints and coaching frameworks.

Industry Relevance and Career Impact: Organisations across sectors are placing AI agents into live workflows and need people who can redesign the work, set the controls and build capability. Learners can take the artefacts produced here into their own organisation to lead the redesign.

This course is pitched at intermediate level for adult educators, learning and development practitioners, workplace learning facilitators, training managers and heads of department who design or manage work processes that will use AI agents. Learners need basic familiarity with generative AI tools. No programming needed.

TAEPP CPD Programme: This programme is approved and whitelisted on the NAE Registry by the Institute for Adult Learning (IAL) as a TAEPP CPD programme for 8 CPD hours, under Domain and Dimension 3.4 Workplace Learning. The whitelisting period is 6 Nov 2026 to 8 Nov 2028. Participants who complete the programme receive a certificate stating the programme title, date of completion and their full name, for submitting their CPD hours to TAEPP.