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Automate Business Processes with Agentic AI Workflows

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

Automate Business Processes with Agentic AI Workflows

Course Code: C209

6 Review(s) | Add Your Review

What's This Course About

This course provides a comprehensive introduction to Agentic AI and its role in automating business processes. You will explore the differences between Agentic AI and Generative AI, understand LLM reasoning frameworks, and build AI agents using no-code platforms. Learn to develop LLM-powered avatar chatbots and implement AI-driven workflows to optimize operations.

Advance your expertise by managing multi-agent AI systems and creating automated workflows with Retrieval Augmented Generation (RAG) and Copilot Agents. Gain hands-on experience in Agentic Process Automation (APA) and leverage AI for seamless business automation. By the end of the course, you will be equipped to design and deploy AI-powered solutions that streamline processes and boost productivity.

Funding Options

For WSQ funding, please checkout the details at WSQ - Building Agentic AI Workflows to Automate Business Processes

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Overview of AI Agents and Agentic AI Workflows

What is AI Agent and Agentic AI?

Agentic AI vs Generative AI

LLM Reasoning Frameworks

Use Cases of Agentic AI Workflows

Create an AI Agent on No-Code Platforms

Create a LLM-Powered Avatar Chatbot on No-Code Platforms

Topic 2: Managing Multi AI Agents

What are Multi AI Agents?

Use Cases of Multi AI Agents

Managing Multi AI Agents

Creating Multi AI Agents Workflows on No-Code Platforms

Topic 3: Agentic AI Workflows to Automate Business Processes

Overview of Agentic Process Automation (APA)

Create Agentic Process Automation on No-Code Platforms

Overview Retrieval Augmented Generation (RAG)

Create Agentic RAG on No-Code Platforms

Introduction to Copilot Agents

Create Your Copilot Agents to Automate Business Processes

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • AI Automation Specialist
  • Business Process Automation Engineer
  • AI Solutions Architect
  • AI Workflow Developer
  • No-Code AI Developer
  • AI Product Manager
  • AI Strategy Consultant
  • AI Chatbot Developer
  • Enterprise AI Engineer
  • Data-driven Business Analyst
  • AI-powered Process Consultant
  • Intelligent Automation Engineer
  • Digital Transformation Manager
  • AI Innovation Lead
  • LLM Application Developer
  • AI Integration Specialist
  • AI-driven Customer Experience Manager
  • AI Process Optimization Analyst

Trainers

Trainers

Teh Siew Yee is an experienced adult educator and corporate trainer specializing in business communication, workplace effectiveness, and professional development. With years of experience across both corporate and training environments, she has helped learners enhance their skills in problem-solving, collaboration, and interpersonal communication. Her ability to translate complex concepts into clear, practical strategies ensures that participants can immediately apply their learning in the workplace. As an ACLP-certified trainer, Siew Yee delivers WSQ courses with a strong focus on learner engagement and workplace application. She integrates case studies, role-plays, and reflective exercises into her sessions, ensuring participants develop not only knowledge but also confidence in real-world contexts. By combining her corporate experience with adult education expertise, she empowers learners to improve workplace efficiency, strengthen teamwork, and achieve personal and organizational success.
Solomon Soh is an experienced Data Scientist and AI Trainer with a strong record of teaching and mentoring in Python programming, data analytics, and machine learning. Currently a Data Science Trainer with IBM Singapore, he has coached teams on projects involving natural language processing, computer vision, and chatbots, achieving a 96% learner satisfaction rating for his communication and technical expertise. His career spans roles at Workforce Optimizer, Certis Cisco, Ernst & Young, and IQVIA, where he applied Python-driven analytics to improve operations, optimize staffing, and deliver actionable insights. His academic background includes a double degree in Economics and Psychology from Singapore Management University (Summa Cum Laude, triple major in Analytics), an MBA, and a Master’s in Financial Engineering.

Ferris Kwok is a ACTA certified trainer. He specializes in designing and building Electronic prototypes. He also conducts experiential workshops for the public and in schools on Electronics, Coding, Arduino / Microcontroller prototyping, Robotics and Multi-rotor aircrafts (Drones). He is a practitioner who preaches what he teach; linking concepts taught to systems that he designed and built for commercial clients and installed in places such as Singapore Airport and Science Centre Singapore. He is also a loyal advocate of Maker Faire and had supported the local edition organized by Science Centre Singapore (from 2012) via a Maker booth throughout all 8 editions. Together with a collaborator providing event and training services, he have exhibited at Maker Faire Bay Area (USA) and Maker Faire Shenzhen (China).

Yap Swee Leong is an ACLP-certified trainer with experience in adult education and IT-focused training. He has delivered courses across digital systems, IT fundamentals, and business technology, equipping learners with the skills to adapt to digital workplaces. With his strong foundation in instructional design and applied learning, he makes technical concepts accessible to diverse groups of learners. In his network security training, Yap focuses on building beginner-level understanding of key security principles, including password policies, secure browsing, and basic risk management. His sessions are designed to provide non-technical learners with confidence in recognizing and addressing everyday cybersecurity threats. By using practical, relatable examples, he ensures participants develop essential habits for safeguarding personal and organizational data.

Review

Customer Reviews (6)

will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good enough for this jQuery Essential Training. Good job ! (Posted on 6/2/2021)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Exercises and hands on notes (Posted on 11/22/2020)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Nothing much, the trainer is very very nice :)))) (Posted on 11/5/2020)
Will Recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 6/5/2019)
Will Recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Its the best already:D but i would recommend the course to give more detailed slides (Posted on 12/9/2018)

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