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Course Details
Course Details
What You'll Learn
Topic 1: Foundations of Design Thinking, Agile and Generative AI for Problem-Solving
- What is Design Thinking? Mindsets and Methodologies for Innovation
- Product Development through Design Thinking and Agile
- How Generative AI Enhances Design Thinking and Agile Processes
- Latest Trends in Innovation: Generative AI and Agile Design Thinking
Topic 2: Problem Framing and Ideation with Design Thinking and Generative AI
- Defining the Problem: Understanding the Challenge and Users
- Persona Mapping and Empathy: Gathering Deep Insights with GenAI
- Ideation and Brainstorming Techniques Enhanced by Generative AI
- Prototyping with AI-Driven Tools: Rapid Development and Feedback
- Synthesising Information from Different Sources to Understand End-User Needs
- Engaging Stakeholders to Uncover Motivations
Topic 3: Agile Development and AI for Rapid Solution Delivery
- Agile Frameworks for Managing Innovation Projects
- Converting Ideas into Agile Features, Stories and Tasks with GenAI
- Using Generative AI for Faster Iterations and Feedback in Agile Sprints
- Agile Tools and Techniques to Scale Solutions Across Teams
- Resource Management and Project Management Tools and Techniques
Topic 4: Scaling and Sustaining Innovations with Agile Design Thinking and Generative AI
- Strategies for Scaling Design Thinking and AI Across an Organisation
- Engaging Stakeholders and Creating Buy-in for AI-Driven Innovation
- Resource Management in Innovation Projects Using AI Tools
- Metrics and KPIs for Measuring the Success of Innovation Projects
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 21-65 years old
Minimum Software/Hardware Requirement
Software: NIL
Hardware: Windows and Mac Laptops
Job Roles
Job Roles
- Innovation Manager
- Product Manager
- Product Developer
- Agile Project Manager
- Scrum Master
- Product Owner
- UX Designer
- Service Designer
- Business Analyst
- Design Strategist
- Digital Transformation Consultant
- R&D Specialist
- Marketing Strategist
- Operations Manager
- Entrepreneur
Trainers
Trainers
Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training.
In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.
Armand Abdul Rahim is an ACLP-certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness, and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages, and foster positive workplace relationships. His engaging and learner-focused style makes technical concepts in communication highly relatable.
In his training, Armand emphasizes emotional intelligence, rapport building, and handling challenging conversations. He uses interactive discussions and practical exercises to help learners enhance both collaboration with colleagues and customer satisfaction, ensuring participants leave with actionable tools to strengthen workplace communication.
Review
Customer Reviews (8)
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. (Posted on 8/29/2022)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Physical classroom as preferred (Posted on 5/18/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Trainer is helpful and answers questions patiently (Posted on 5/18/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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