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WSQ CompTIA A+ Training

Course Information

  • Sessions 5 days
  • Duration 40 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Infrastructure Support
TSC Code
ICT-OUS-3007-1.1

Learning Outcomes

  • LO1: Diagnose technical issues in network operations and implement procedures to resolve root causes.
  • LO2: Troubleshoot technical issues and perform advanced infrastructure configurations.
  • LO3: Develop action plans for upgrades and propose improvement ideas based on user needs.
  • LO4: Test infrastructure systems and organize information for developing user guides.
Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

Free Certificate Practice Exams

Take Free Certificate Practice Exams at exams.tertiaryinfotech.com.

You can also purchase Certificate exam vouchers at exams.tertiaryinfotech.com.

WSQ - CompTIA Certified A+ Training (Core 1 and Core 2)

Course Code: TGS-2024048317
  • WSQ
  • SkillsFuture Credit
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

13 Review(s) | Add Your Review

What's This Course About

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ is the only industry recognized credential with performance testing to prove professionals can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

Increased reliance on SaaS applications for remote work

  • More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
  • Changing core technologies from cloud virtualization and IoT device security to data management and scripting
  • Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
  • Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors

We are Authorized CompTIA Delivery Partner

WSQ Funding

Full Fee ₵2,000.00 Before GST
GST ₵180.00 9% of fee
Baseline Nett ₵1,180.00 SG/PR age 21+ · 50% funded
MCES / SME Nett ₵780.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024048317)
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course FeeBefore Funding

₵24,000.00 (GST-exclusive)
₵26,160.00 (GST-inclusive)

Course Date

Course Time

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Supporting Operating Systems 

Identify Common Operating Systems

Troubleshooting Methodology

Use Windows Features and Tools

Manage Files in Windows

Manage Disks in Windows

Manage Devices in Windows

Topic 2: Installing and Configuring PC Components 

Use Appropriate Safety Procedures

PC Components

Common Connection Interfaces

Install Peripheral Device

Topic 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices 

Install and Configure Display Devices

Troubleshoot Display Devices

Install and Configure Multimedia Devices

Topic 4: Installing, Configuring, and Troubleshooting Storage Devices 

Install System Memory

Install and Configure Mass Storage Devices

Install and Configure Removable Storage

Configure RAID

Troubleshoot Storage Devices

Topic 5: Installing, Configuring, and Troubleshooting Internal System Components 

Install and Upgrade CPUs

Configure and Update BIOS/UEFI

Install Power Supplies

Troubleshoot Internal System Components

Configure a Custom PC

Topic 6: Installing, Configuring, and Maintaining Operating Systems 

Configure and Use Linux

Configure and Use macOS

Install and Upgrade Operating Systems

Maintain OSs

Topic 7: Maintaining and Troubleshooting Microsoft Windows 

Install and Manage Windows Applications

Manage Windows Performance

Troubleshoot Windows

Topic 8: Network Infrastructure Concepts 

Wired Networks

Network Hardware Devices

Wireless Networks

Internet Connection Types

Network Configuration Concepts

Network Services

Topic 9: Configuring and Troubleshooting Networks 

Configure Network Connection Settings

Install and Configure SOHO Networks

Configure SOHO Network Security

Configure Remote Access

Troubleshoot Network Connections

Install and Configure IoT Devices

Topic 10: Managing Users, Workstations, and Shared Re-sources 

Manage Users

Configure Shared Resources

Configure Active Directory Accounts and Policies

Topic 11: Implementing Client Virtualization and Cloud Com-puting 

Configure Client-Side Virtualization

Cloud Computing Concept

Topic 12: Security Concepts 

Logical Security Concepts

Threats and Vulnerabilities

Physical Security Measures

Topic 13: Securing Workstations and Data 

Implement Security Best Practices

Implement Data Protection Policies

Protect Data During Incident Response

Topic 14: Troubleshooting Workstation Security Issues 

Detect, Remove, and Prevent Malware

Troubleshoot Common Workstation Security Issues

Topic 15: Supporting and Troubleshooting Laptops 

Use Laptop Features

Install and Configure Laptop Hardware

Troubleshoot Common Laptop Issues

Topic 16: Supporting and Troubleshooting Mobile Devices 

Mobile Device Types

Connect and Configure Mobile Device Accessories

Configure Mobile Device Network Connectivity

Support Mobile Apps

Secure Mobile Devices

Troubleshoot Mobile Device Issues

Topic 17: Installing, Configuring, and Troubleshooting Print Devices 

Maintain Laser Printers

Maintain Inkjet Printers

Maintain, Impact, Thermal, and 3D Printers

Install and Configure Printers

Troubleshoot Print Device Issues

Install and Configure Imaging Devices

Topic 18: Implementing Operational Procedures 

Environmental Impacts and Controls

Create and Maintain Documentation

Use Basic Change Management Best Practices

Implement Disaster Prevention and Recovery Methods

Basic Scripting Concepts

Professionalism and Communication

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Hardware Requirements

  • Devices: The course can be taken on a PC, Mac, or Chromebook. However, some labs require a Windows environment, so access to a Windows 10 or later OS is necessary for specific assignments.
  • Internet: A reliable high-speed Internet connection is essential for accessing online materials and participating in virtual labs.

Software Requirements

  • Operating Systems: Windows 10 or later for PC users, macOS 10.6 or later for Mac users, and Chromebook 113 or later.
  • Browsers: Latest versions of Google Chrome or Mozilla Firefox are preferred, but Microsoft Edge and Safari are also compatible

Exam Details

  • CompTIA A+ Exams: To receive the certification, participants must pass two exams: Core 1 (220-1101) and Core 2 (220-1102).
  • Exam Format: Each exam consists of up to 90 questions, including multiple-choice questions, drag-and-drops, and performance-based questions.
  • Duration: Each exam lasts 90 minutes.
  • Passing Scores: Core 1 requires a score of 675 out of 900, and Core 2 requires a score of 700 out of 900

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Job Roles

  • IT Support Specialist
  • Desktop Support Technician
  • Technical Support Specialist
  • Help Desk Technician
  • Network Support Technician
  • Field Service Technician
  • System Support Specialist
  • Junior System Administrator
  • IT Technician
  • Computer Support Specialist
  • End User Computing Technician
  • Service Desk Analyst
  • IT Operations Technician
  • Hardware Technician
  • IT Field Engineer
  • Network Operations Center (NOC) Technician
  • Systems Administrator
  • IT Consultant
  • Technical Analyst
  • Technical Support Engineer

Review

Customer Reviews (13)

Average Rating: 4.0/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)
Average Rating: 4.3/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
, (Posted on 8/29/2025)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 8/29/2025)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 8/29/2025)

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