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Course Details
Course Details
What You'll Learn
This course prepares you for the 220-1201 certification exam, covering all official exam domains and their approximate weightings:
Domain 1 Mobile Devices (Core 1) (13%)
- Install components like batteries, cameras, and Wi-Fi antennas
- Configure USB, Bluetooth, NFC, and docking stations
- Configure Wi-Fi, Bluetooth, cellular data, and synchronization settings
- Identify and fix mobile hardware and connectivity issues
Domain 2 Networking (Core 1) (23%)
- Networking protocols, ports, and wireless technologies
- Set up small office/home office (SOHO) networks, including IP addressing and VPNs
- Troubleshoot networks with crimpers, cable testers, and Wi-Fi analyzers
Domain 3 Hardware (Core 1) (25%)
- Set up RAM, CPUs, and storage devices
- Work with HDMI, Ethernet, and USB cables
- Install and maintain printers, scanners, and other peripherals
- Configure motherboards, power supplies, and cooling solutions
Domain 4 Virtualization and Cloud Computing (Core 1) (11%)
- Understand virtual machines, hypervisors, and desktop virtualization
- Learn about IaaS, SaaS, and PaaS cloud service models
Domain 5 Hardware and Network Troubleshooting (Core 1) (28%)
- Identify and fix hardware, network, and connectivity problems
- Use multimeters, cable testers, and loopback plugs for diagnostics
Domain 6 Operating Systems (Core 2) (28%)
- OS installation: work with Windows, macOS, Linux, and mobile operating systems
- Windows tools: manage systems with Task Manager, Command Prompt, and Disk Management
- File systems: handle file systems, updates, and OS upgrades
Domain 7 Security (Core 2) (28%)
- Security measures: encryption, access controls, and wireless security protocols
- Malware prevention: detect, remove, and prevent malware threats
Domain 8 Software Troubleshooting (Core 2) (23%)
- OS issues: diagnose and resolve problems with operating systems and applications
- Mobile troubleshooting: address connectivity, app, and performance issues
- Security concerns: fix unauthorized access and malware issues
Domain 9 Operational Procedures (Core 2) (21%)
- Documentation: best practices for system changes and documentation
- Safety and communication: follow safety protocols and communicate effectively
- Backup and recovery: set up workstation backups and recovery processes
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- IT Support Specialist
- Help Desk Technician
- IT Technician
- Network Administrator
- Systems Administrator
- Computer Technician
- Technical Support Specialist
- IT Operations Manager
- IT Security Specialist
- Computer Support Specialist
- Field Service Technician
- IT Project Manager
- IT Consultant
- Systems Analyst
- Desktop Support Specialist
Trainers
Trainers
Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.
Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course
and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training.
As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.
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