Course Details
Course Details
What You'll Learn
Topic 1: Business Process Transformation and Cross-Functional AI Agent Use Cases
Topic 2: Transition Planning, Workflow Integration and AI Agent Implementation
Topic 3: Workforce Enablement, AI Governance and Business Value Optimisation
Assessment
- Written Exam
- Practical Exam
Course Info
Promotion Code
Promo or discount cannot be applied to WSQ courses
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target age group: 21-65 years old
Minimum Software/Hardware Requirement
Software:
You can download and install the following software:
Hardware: Windows and Mac Laptops
About Progressive Wage Model (PWM)
The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.
Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
For more information on PWM, please visit MOM site.
Funding Eligility Criteria
| Individual Sponsored Trainee | Employer Sponsored Trainee |
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SkillsFuture Credit:
PSEA:
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Absentee Payroll (AP) Funding:
SFEC:
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Steps to Apply Skills Future Claim
- The staff will send you an invoice with the fee breakdown.
- Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
- Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
- Upload your invoice and click ‘Submit’
SkillsFuture Level-Up Program
The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply UTAP
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Note
- SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
- All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
- An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount will be paid to training provider first and claimed after end of class by learner.
Appeal Process
- The candidate has the right to disagree with the assessment decision made by the assessor.
- When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
- If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
- If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
- If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
- If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
- The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
- The candidate must lodge the appeal within 7 days, giving reasons for appeal
- The assessor can help the candidate with writing and lodging the appeal.
- he assessment manager will collect information from the candidate & assessor and give a final decision.
- A record of the appeal and any subsequent actions and findings will be made.
- An Assessment Appeal Panel will be formed to review and give a decision.
- The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
- The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
- Please click the link below to fill up the Candidates Appeal Form.
Job Roles
Job Roles
- Digital Transformation Manager
- IT Manager
- Business Analyst
- Chief Technology Officer (CTO)
- AI Solutions Architect
- Enterprise Architect
- Data Analyst
- Business Consultant
- Change Management Specialist
- Automation Specialist
- Sales Manager
- Marketing Strategist
- Human Resource Manager
- Finance Manager
- Operations Manager
- Learning & Development Manager
- Customer Experience Manager
- AI Adoption Specialist
- Productivity Consultant
- Corporate Trainer
Trainers
Trainers
James Lee is a seasoned digital media and IT trainer with more than two decades of experience in professional education, multimedia development, and digital marketing. An Adobe Certified Expert and ACLP-qualified instructor, James has trained corporate clients, educators, and creative professionals in Adobe Creative Suite, web development, and content strategy. His background spans teaching at Singapore Polytechnic, conducting seminars for universities, and developing digital transformation programs for enterprises.
A passionate educator and digital strategist, James integrates AI, design thinking, and automation tools into his training to help professionals adapt to the evolving digital landscape. In “Business Transformation with Agentic AI and AI Agents,” he focuses on enabling learners to apply AI agents across marketing, customer engagement and content operations—helping them coordinate research, reporting and document processing through AI-assisted workflows.
Eugene Wong is a Microsoft Certified Trainer and IT consultant with over 20 years of experience in system architecture, ERP implementation, and cloud solutioning. He has designed and implemented enterprise systems for both commercial and government sectors, specializing in Microsoft 365, Azure, Power Platform, and collaboration technologies. His expertise bridges business analysis, project management, and digital transformation, allowing organizations to effectively leverage cloud and AI solutions for productivity and innovation.
Eugene’s training philosophy centers on real-world applicability and hands-on learning. As an ACLP-certified trainer, he delivers engaging sessions that empower learners to harness AI agents to automate processes, manage projects, and visualize data. In “Business Transformation with Agentic AI and AI Agents,” Eugene equips professionals with the ability to integrate AI agents into IT, administration and operations workflows—covering system integration, data requirements and the governance that keeps adoption accountable.
Truman Ng is a veteran IT and cloud infrastructure expert with over 20 years of experience in enterprise networking, cybersecurity, and digital transformation. Certified in PMP®, ACTA, and Huawei HCIE®, he has delivered training in DevOps, cloud computing, and automation for global corporations. His expertise extends across Microsoft, Cisco, and Huawei systems, where he has implemented hybrid cloud and automation solutions that improve operational efficiency and scalability.
As a technology trainer, Truman blends technical mastery with a learner-focused approach, emphasizing real-world applications of cloud and AI technologies. In “Business Transformation with Agentic AI and AI Agents,” he teaches professionals how to integrate AI agents into business workflows—transforming productivity through intelligent automation, collaboration, and data-driven decision-making. His sessions prepare learners to scale AI agent adoption confidently, with attention to security, privacy and responsible AI use.
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. (Posted on 5/8/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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