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Business Transformation with Agentic AI and AI Agents

Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Digital Technology Adoption and Innovation-4
TSC Code
ACC-ICT-4004-1.1

Funding Validity

Funding for this course is valid from 20 Sep 2024 to 19 Sep 2026. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Anticipate and address potential issues in transitioning to Microsoft 365 Copilot.
  • LO2: Plan and implement a smooth transition from old systems to Microsoft 365 Copilot.
  • LO3: Identify opportunities to adopt emerging technologies and plan training for Microsoft 365 Copilot.

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Business Transformation with Agentic AI and AI Agents

Course Code: TGS-2024049182
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

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What's This Course About

This course equips organisations with the knowledge and practical skills to drive business transformation using agentic AI and AI agents. Participants will explore how AI agents can perform multi-step tasks, use digital tools, analyse information, coordinate workflows, and collaborate with employees across different business functions.

Learners will identify suitable transformation opportunities by examining existing processes, operational challenges, customer needs, and performance gaps. They will redesign workflows by assigning appropriate responsibilities to employees and AI agents, enabling repetitive activities to be automated while keeping important decisions under human oversight.

The course covers practical applications across executive management, sales, marketing, customer service, finance, human resources, IT, administration, and operations. Participants will develop AI-assisted workflows for research, reporting, document processing, data analysis, customer engagement, task coordination, and decision support.

Learners will also develop a structured adoption plan covering business objectives, process priorities, workforce readiness, roles and responsibilities, system integration, data requirements, implementation timelines, and performance indicators. Emphasis is placed on change management, employee onboarding, security, privacy, governance, accountability, and responsible AI use.

Through hands-on activities and business scenarios, participants will evaluate the benefits, costs, risks, and operational impact of AI agent adoption. By the end of the course, learners will be able to create a practical transformation roadmap that uses agentic AI to improve productivity, service quality, decision-making, scalability, and overall business performance.

Skills Framework

This course follows the guideline of Digital Technology Adoption and Innovation ACC-ICT-4004-1.1  under Accounting Skills Framework

WSQ Funding

Full Fee $900.00 Before GST
GST $81.00 9% of fee
Baseline Nett $531.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $351.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$900.00 (GST-exclusive)
$981.00 (GST-inclusive)

Course Date

Course Time

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Business Process Transformation and Cross-Functional AI Agent Use Cases

Topic 2: Transition Planning, Workflow Integration and AI Agent Implementation

Topic 3: Workforce Enablement, AI Governance and Business Value Optimisation

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee Employer Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents of age 21 and above
  • From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
  • From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

 PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

 Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.

 SFEC:

  • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SWDA would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
  • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
  • SkillsFuture Enterprise Credit (SFEC) Microsite 

 

Steps to Apply Skills Future Claim

  • The staff will send you an invoice with the fee breakdown.
  • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
  • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
  • Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

  • Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

  • SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
  • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
  • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
  • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Job Roles

  • Digital Transformation Manager
  • IT Manager
  • Business Analyst
  • Chief Technology Officer (CTO)
  • AI Solutions Architect
  • Enterprise Architect
  • Data Analyst
  • Business Consultant
  • Change Management Specialist
  • Automation Specialist
  • Sales Manager
  • Marketing Strategist
  • Human Resource Manager
  • Finance Manager
  • Operations Manager
  • Learning & Development Manager
  • Customer Experience Manager
  • AI Adoption Specialist
  • Productivity Consultant
  • Corporate Trainer

Trainers

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

James Lee is a seasoned digital media and IT trainer with more than two decades of experience in professional education, multimedia development, and digital marketing. An Adobe Certified Expert and ACLP-qualified instructor, James has trained corporate clients, educators, and creative professionals in Adobe Creative Suite, web development, and content strategy. His background spans teaching at Singapore Polytechnic, conducting seminars for universities, and developing digital transformation programs for enterprises.
A passionate educator and digital strategist, James integrates AI, design thinking, and automation tools into his training to help professionals adapt to the evolving digital landscape. In “Business Transformation with Agentic AI and AI Agents,” he focuses on enabling learners to apply AI agents across marketing, customer engagement and content operations—helping them coordinate research, reporting and document processing through AI-assisted workflows.

Eugene Wong is a Microsoft Certified Trainer and IT consultant with over 20 years of experience in system architecture, ERP implementation, and cloud solutioning. He has designed and implemented enterprise systems for both commercial and government sectors, specializing in Microsoft 365, Azure, Power Platform, and collaboration technologies. His expertise bridges business analysis, project management, and digital transformation, allowing organizations to effectively leverage cloud and AI solutions for productivity and innovation.
Eugene’s training philosophy centers on real-world applicability and hands-on learning. As an ACLP-certified trainer, he delivers engaging sessions that empower learners to harness AI agents to automate processes, manage projects, and visualize data. In “Business Transformation with Agentic AI and AI Agents,” Eugene equips professionals with the ability to integrate AI agents into IT, administration and operations workflows—covering system integration, data requirements and the governance that keeps adoption accountable.

is a results-driven data scientist and financial services professional with over two decades of experience in data analytics, visualization, and business intelligence. As a Senior Partner and Lead Data Scientist at Big Data Venture Capital, he has led consulting projects, curriculum development, and training operations for blue-chip firms, equipping professionals with practical skills in Microsoft Power BI, Python, and advanced data analytics. His expertise in data acquisition, cleaning, feature engineering, ETL, and visualization ensures that organizations can harness Power BI to transform raw data into actionable insights for strategic decision-making. In addition to his industry leadership, Mr. Peh is a certified adult educator with the WSQ Advanced Certificate in Learning and Performance (ACLP) and has delivered numerous Power BI and data science courses through NTUC LearningHub and other training providers. His ability to merge technical expertise with pedagogy has made him a trusted trainer, empowering professionals to build interactive dashboards, automate reporting workflows, and adopt data-driven cultures. With a unique blend of hands-on technical mastery and proven teaching experience, Mr. Peh has established himself as a credible authority in Power BI and business intelligence solutions

Truman Ng is a veteran IT and cloud infrastructure expert with over 20 years of experience in enterprise networking, cybersecurity, and digital transformation. Certified in PMP®, ACTA, and Huawei HCIE®, he has delivered training in DevOps, cloud computing, and automation for global corporations. His expertise extends across Microsoft, Cisco, and Huawei systems, where he has implemented hybrid cloud and automation solutions that improve operational efficiency and scalability.
As a technology trainer, Truman blends technical mastery with a learner-focused approach, emphasizing real-world applications of cloud and AI technologies. In “Business Transformation with Agentic AI and AI Agents,” he teaches professionals how to integrate AI agents into business workflows—transforming productivity through intelligent automation, collaboration, and data-driven decision-making. His sessions prepare learners to scale AI agent adoption confidently, with attention to security, privacy and responsible AI use.

Review

Customer Reviews (18)

Average Rating: 4.0/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)
Average Rating: 4.0/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)
Average Rating: 4.3/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)
Average Rating: 5.0/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Thank you for real life examples on copilot use (Posted on 3/13/2026)
Average Rating: 3.3/5 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 3/13/2026)

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