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Course Details
Course Details
What You'll Learn
Topic 1: AI-Assisted Server and Network Device Configuration
Topic 2: AI-Powered User Network Access and Connectivity Support
Topic 3: AI-Enhanced Network Monitoring and Performance Management
Topic 4: AI-Assisted Network Performance Analysis and Reporting
Topic 5: AI-Powered Network Testing, Reliability and Compliance Validation
Assessment
- Written Exam
- Practical Exam
Course Info
Promotion Code
Promo or discount cannot be applied to WSQ courses
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Minimum Software/Hardware Requirement
Softtware: Windows / Mac
Hardware: Laptop
About Progressive Wage Model (PWM)
The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.
Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
For more information on PWM, please visit MOM site.
Funding Eligility Criteria
| Individual Sponsored Trainee | Employer Sponsored Trainee |
- Singapore Citizens or Singapore Permanent Residents aged 21 and above
- From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
- Trainee must pass all prescribed tests / assessments and attain 100% competency.
- We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
- Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
- From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
- Trainee must pass all prescribed tests / assessments and attain 100% competency.
- We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.
| SkillsFuture Credit: |
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.
| PSEA: |
- To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
- Scroll down to "Keyword Tags" to verify for PSEA eligibility.
- If there is “PSEA” under keyword tags, the course is eligible for PSEA.
- And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
- Not all courses are eligible for PSEA funding.
| Absentee Payroll (AP) Funding: |
- $4.50 per hour, capped at $100,000 per enterprise per calendar year.
- AP funding will be computed based on the actual number of training hours attended by the trainee.
| SFEC: |
- If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SWDA would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
- Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
- SkillsFuture Enterprise Credit (SFEC) Microsite
Steps to Apply Skills Future Claim
- The staff will send you an invoice with the fee breakdown.
- Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
- Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
- Upload your invoice and click ‘Submit’
SkillsFuture Level-Up Program
The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply UTAP
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Note
- SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
- All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
- An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount will be paid to training provider first and claimed after end of class by learner.
Appeal Process
- The candidate has the right to disagree with the assessment decision made by the assessor.
- When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
- If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
- If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
- If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
- If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
- The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
- The candidate must lodge the appeal within 7 days, giving reasons for appeal
- The assessor can help the candidate with writing and lodging the appeal.
- he assessment manager will collect information from the candidate & assessor and give a final decision.
- A record of the appeal and any subsequent actions and findings will be made.
- An Assessment Appeal Panel will be formed to review and give a decision.
- The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
- The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
- Please click the link below to fill up the Candidates Appeal Form.
Job Roles
Job Roles
- Network Administrator
- IT Support Specialist
- Network Support Technician
- Network Operations Specialist
- Systems Administrator
- IT Infrastructure Specialist
- Cloud Network Specialist
- Network Security Analyst
- IT Service Desk Technician
- Wireless Network Engineer
- Network Maintenance Specialist
- Network Configuration Technician
- Data Center Support Engineer
- Junior IT Engineer
- Technical Support Engineer
- Systems Support Technician
- Field Network Technician
- Network Monitoring Analyst
- Network Implementation Specialist
- IT Systems Engineer
Trainers
Trainers
Saw Chaik Lee is an ACLP-certified trainer and IT professional with extensive experience in networking, security, and systems administration. Having worked with Sun Microsystems and other multinational clients, he has trained IT teams across sectors in cybersecurity, system integration, and telecommunications. His structured and practical approach ensures learners gain both certification readiness and applied technical skills.
Truman Ng is a seasoned IT infrastructure and cloud computing specialist with over two decades of experience spanning networking, cybersecurity, and system architecture. He holds multiple professional certifications including AWS Certified Solutions Architect, Cisco CCNP, CompTIA Network+, and PMP®, and has delivered extensive enterprise projects across robotics, AI, and full-stack development. Truman has trained professionals from both public and private sectors in networking fundamentals, cloud integration, and IT automation, combining practical expertise with a strong grasp of emerging technologies.
In this course, Truman equips learners with the skills to use AI to design, configure, and troubleshoot modern network infrastructures. His training approach emphasizes hands-on lab exercises and real-world network management scenarios. Learners benefit from his comprehensive understanding of routing, switching, and cloud-based networking models, gaining the confidence to apply AI-assisted workflows to implement and maintain secure and scalable enterprise networks.
Alec Tan is an IT trainer and systems engineer with over 20 years of experience spanning IT technical support, system integration, and IT training. He holds multiple CompTIA certifications, including A+, Network+, and Server+, and is also WSQ ACLP-certified, equipping him with both the technical expertise and the pedagogical skills to deliver effective training. His professional career includes roles as a Network Systems Engineer at McKinn International and freelance IT trainer at Nexus Academy, where he taught Office 365, Big Data, Artificial Intelligence, and CompTIA certification programs.
With strong technical competencies in Microsoft Windows Server, desktop and laptop support, and IT infrastructure management, Alec brings a wealth of hands-on experience to Security+ training. His teaching emphasizes practical learning, covering key Security+ domains such as threat management, identity access, cryptography, and risk mitigation. By combining deep technical knowledge with a learner-focused approach, Alec ensures participants are well-prepared to achieve Security+ certification and apply cybersecurity principles in real-world IT environments.
Dr. Alfred Ang is a highly accomplished technology educator and entrepreneur with over 25 years of experience in IT infrastructure, networking, and digital transformation. He holds a PhD in Electrical Engineering from the National University of Singapore, an MEng from NTU, and an MBA from Universitas 21 Global. As Founder and Managing Director of Tertiary Infotech Pte. Ltd., Dr. Ang has led the development of numerous accredited programs in computer networking, cybersecurity, and cloud computing. His expertise bridges both academic and industry perspectives, ensuring learners acquire practical and future-ready technical skills.
In this course, Dr. Ang provides learners with a structured understanding of AI-assisted network design, administration, and troubleshooting aligned with industry best practices. His sessions emphasize network architecture, performance optimization, and cloud-based networking strategies. Participants gain in-depth exposure to both traditional and AI-enhanced network operations, empowering them to apply AI responsibly to improve network reliability and efficiency.
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