Course Information

  • Sessions 1 day
  • Duration 8 hrs
  • Level Beginner
  • Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Cyber Security
TSC Code
ACC-ICT-3002-1.1

Funding Validity

Funding for this course is valid from 19 Mar 2024 to 18 Mar 2027. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Identify potential cyber security risks and threats, including internet frauds and scams.
  • LO2: Protect personal and business information from internet frauds and scams.
  • LO3: Interpret and escalate cyber frauds and scams to relevant authorities.

Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Navigating Digital Threats: Proactive Measures Against Cyber Frauds and Scams

Course Code: TGS-2024043420
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES
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What's This Course About

This course equips learners with essential skills to identify potential cyber security risks, including internet frauds and scams, and outlines protective measures to safeguard personal and business information. Through an analysis of recent phishing scam campaigns, real-world case studies, and interactive assessments, learners will gain a comprehensive understanding of the landscape of digital threats and how to navigate them. The course further delves into assessing cyber threats, educating on fraud and scam recognition, and implementing safeguarding techniques against online and phone scams.

Building on this foundation, the course also offers guidance on responding to cyber security threats effectively. Participants will learn best practices for engaging with authorities, escalation, and communication protocols to handle cyber frauds and scams proactively. With a focus on both prevention and response, this course prepares individuals and businesses to enhance their digital security posture and minimize the impact of cyber threats.

WSQ Funding

Full Fee $400.00 Before GST
GST $36.00 9% of fee
Baseline Nett $236.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $156.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$400.00 (GST-exclusive)
$436.00 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Identifying Cyber Fraud and Scams

Analysis of a recent phishing scam campaign

Identifying scams and frauds

Real-world case studies

Topic 2: Assessing and Protecting Cyber Frauds and Scams

Educating on scam and fraud recognition

Safeguarding against online and phone scams

Real-world case studies

Topic 3: Responding to Cyber Security Threats

Best practices to engage with authorities and relevant teams

Escalation and communication protocols

Assessment

  • Written Exam
  • Practical Exam

Course Info

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Minimum Entry Requirement

Knowledge and Skills

  • Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Funding Eligibility Criteria

Self-sponsored learners (individuals)

  • Singapore Citizens and Singapore Permanent Residents aged 21 and above.
  • Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
  • Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

  • Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
  • Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
  • Employers can also claim Absentee Payroll funding for employees who attend during working hours.
  • Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

  • Attendance is taken digitally with Singpass for every session, including the assessment.
  • You must complete the course and pass all assessments (assessed as Competent).
  • If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
  • 9% GST is charged on the full course fee before funding.
  • Promo and discount codes cannot be used on funded courses.
  • Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

  1. Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
  2. We email you an invoice showing the course fee after funding.
  3. From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
  4. Click Submit a Claim and search for this course by its course code, TGS-2024043420.
  5. Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
  6. Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

  • Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
  • SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.
  1. Check your company's SFEC eligibility and balance on EnterpriseSG.
  2. Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
  3. Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
  4. No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

  1. Make sure your NTUC membership is paid up before the course starts.
  2. Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
  3. Attend at least 75% of the course and sit all assessments.
  4. Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
  5. Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
  6. NTUC usually pays the claim within 4 weeks of submission.

Read more in our UTAP guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

  1. Check that this course shows the PSEA tag on its MySkillsFuture page.
  2. Check your PSEA balance on MOE's Student Finance System with Singpass.
  3. Download and complete the PSEA withdrawal form, then submit it to us.
  4. We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
  5. MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

  1. When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
  2. Discuss the decision with the assessor or the assessment manager first.
  3. If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
  4. Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
  5. An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
  6. You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Job Roles

  • Cybersecurity Analyst
  • Fraud Prevention Specialist
  • Risk Management Officer
  • IT Security Manager
  • Cybersecurity Consultant
  • Data Protection Officer
  • Consumer Rights Advocate
  • Cybersecurity Awareness Trainer
  • Network Security Administrator
  • Law Enforcement Officer (Cybercrime Unit)
  • Corporate Compliance Officer
  • Customer Service Representative (Security Focus)
  • Financial Fraud Investigator
  • Internet Safety Educator
  • Cyber Incident Responder
  • Information Security Analyst
  • Legal Advisor (Cyber Law)
  • Security Policy Maker
  • Cyber Threat Intelligence Analyst
  • Personal Privacy Consultant

Trainers

Trainers

Sivanesan Sivakaruniam is an IT governance and cybersecurity professional with over 20 years of experience in technology risk management, systems auditing, and business process control. Having led digital transformation and compliance initiatives across manufacturing and service industries, he specializes in helping organizations build strong cybersecurity frameworks to safeguard their operations. His expertise includes data protection, user access management, and cyber risk mitigation strategies aligned with ISO 27001 and NIST standards. As a certified corporate trainer, Sivanesan is known for delivering clear, practical, and relatable cybersecurity guidance for both technical and non-technical audiences.
Achim Dietzenbach is a ACLP certified trainer. He is CISSP certified IT security professional with more than 20 years of experience in cyber security and IT security.
Agus Salim is an experienced IT solutions and cybersecurity professional with a strong foundation in cloud infrastructure and project management. With over a decade of experience in systems integration, software development, and IT security across both enterprise and consulting environments, he brings a practical understanding of secure system design and deployment. His credentials include PMP, CompTIA Security+, CEH, and AWS Certified Cloud Practitioner, reflecting his balanced expertise in governance, risk management, and cloud operations. Agus has worked with leading organizations such as Citi and Check Point Software Technologies, providing hands-on technical and security support across multi-cloud platforms.
Danny Teo is a cybersecurity and IT infrastructure consultant with over 20 years of experience in systems administration, endpoint protection, and enterprise network management. A certified Microsoft trainer, he has delivered professional courses in security operations, cloud administration, and IT compliance for organizations across Southeast Asia. Danny’s background in integrating cloud and on-premise systems gives him a strong foundation in designing secure, high-performance enterprise environments.

Truman Ng is a seasoned technology consultant and AI systems integrator with more than two decades of experience in IT infrastructure, automation, and cybersecurity. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained and advised enterprises globally on network defense, digital security, and intelligent system integration. Truman’s focus lies in helping organizations build secure, scalable, and data-driven architectures that support modern cyber resilience strategies.
In “Navigating Digital Threats: Proactive Measures Against Cyber Frauds and Scams,” Truman provides a technical yet practical perspective on cyber defense and fraud prevention. His training explores how to identify system vulnerabilities, implement robust access control, and apply AI tools for threat detection. Through interactive demonstrations, he equips participants with the capability to design secure workflows and develop proactive cybersecurity practices that strengthen organizational defense against digital frauds and scams.

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