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WSQ - Microsoft Copilot for HR Recruitment

Sessions 1 day
Duration 8 hrs
Level Beginner
Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Interviewing
TSC Code: RET-PMD-4003-1.1

Funding for this course is valid from 29 Nov 2024 to 28 Nov 2026. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Manage interview in accordance to legal, ethical, socio-cultural considerations and interview objectives.
LO2: Tailor structured interview questions using generative AI to various interview types.
LO3: Provide feedback on interview outcomes and areas for improvement.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Microsoft Copilot for HR Recruitment

Course Code: TGS-2024051421

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES

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Microsoft Copilot for HR Recruitment equips participants with practical skills to apply Microsoft Copilot and AI agents to improve candidate screening, interview preparation, and recruitment decision-making. The course focuses on using AI responsibly to support HR professionals throughout key stages of the recruitment process while maintaining appropriate human oversight.

Participants will learn how to use Microsoft Copilot and AI agents to review candidate information stored in SharePoint, extract relevant qualifications, skills, experience, and competencies, and organise candidate information against defined job requirements. They will explore how to establish appropriate screening criteria and metrics, develop structured candidate evaluation frameworks, and use AI-generated insights to support consistent and evidence-based shortlisting decisions.

The course also covers the use of Microsoft Copilot to generate role-specific and candidate-appropriate interview questions based on job requirements and candidate profiles. Participants will learn to develop structured interview rubrics, competency-based assessment criteria, scoring guidelines, and evaluation methods to improve the consistency and quality of interviews.

Through practical exercises, participants will use Copilot to create simulated interview practice sessions, generate interview scenarios, evaluate responses against defined rubrics, and provide structured feedback. Emphasis is placed on responsible AI practices, data privacy, fairness, bias mitigation, human-in-the-loop review, and ensuring that final recruitment decisions remain appropriately governed by HR professionals.

Full Fee $400.00 Before GST

GST $36.00 9% of fee

Baseline Nett $236.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $156.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Microsoft Copilot and AI Agents for Candidate Screening

Topic 2: Microsoft Copilot for Candidate Interviewing and Evaluation

Topic 3: Microsoft Copilot for Recruitment Automation and Decision Support

Written Exam
Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

Microsoft 365 Copilot – a training account will be provided

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024051421.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

HR Manager
Talent Acquisition Specialist
Recruiter
Interview Panelist
Hiring Manager
People Operations Specialist
HR Business Partner
Recruitment Consultant
Workforce Planning Analyst
HR Generalist
Organizational Development Specialist
Employee Relations Specialist
Learning and Development Manager
Diversity and Inclusion Officer
Compensation and Benefits Specialist
Talent Development Specialist
Executive Recruiter
Onboarding Coordinator
Performance Management Specialist
HR Data Analyst

Trainers

Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.

Teddy Yip is a senior educator, consultant, and technologist with over two decades of experience in IT, AI, and digital transformation. He has designed and delivered training programs across corporate, government, and education sectors, helping organizations adopt emerging technologies for process improvement and workforce development. As an ACLP-certified trainer, Teddy is well-known for combining deep technical knowledge with practical business applications, empowering professionals to use AI tools for data-driven decision-making and innovation.
In this course, Teddy focuses on using Microsoft Copilot to transform traditional recruitment practices. His sessions demonstrate how Copilot and AI agents can review candidate information stored in SharePoint, generate role-specific interview questions, and streamline talent evaluation. Learners benefit from his expertise in applying AI ethically and effectively to optimize HR operations while maintaining fairness, transparency, data privacy, and organizational alignment.

Allen Wong Zhao Quan is a learning and development consultant and technology trainer with extensive experience in instructional design, digital tools, and corporate capability development. He has led training programs for organizations across Asia, specializing in workforce upskilling and technology adoption. With a background in psychology and communications, Allen combines human behavior insights with data-driven methods to improve learning and assessment outcomes. He is also ACLP-certified and highly regarded for his innovative, learner-centered facilitation style.
In this course, Allen teaches participants how to integrate Microsoft Copilot into the recruitment process to enhance interviewer consistency and quality. His sessions focus on the practical use of Copilot for generating role-specific interview questions, running simulated interview practice sessions, and improving hiring objectivity. Learners gain actionable frameworks to design Copilot-supported interview workflows that balance efficiency, empathy, and human judgment.

Riley Goh is a professional Trainer, Program Designer, and Facilitator who believes that "genuine connections" and "meaningful conversations" are the foundation of business success. Her expertise lies in community building and authentic communication, demonstrated by her experience developing a community of over 130 members and teaching "authentic sales strategies" to business owners. This, combined with her experience as a Financial Advisor, gives her a strong foundation in building client trust and understanding diverse customer needs. Holding the WSQ Advanced Certificate in Learning and Performance (ACLP 2.0), Riley excels at creating engaging and interactive learning environments. She utilizes methodologies like "Serious Games" to help participants master the art of authentic communication and build genuine rapport. Learners will gain practical skills in connecting with people , handling conversations with clarity and confidence , and transforming routine customer interactions into opportunities for building lasting, meaningful relationships

Ray Teoh is a seasoned human resource and organizational development professional with more than two decades of experience in talent acquisition, leadership development, and performance management. Having served in senior HR and consulting roles across multinational corporations and training institutions, he has designed and implemented innovative recruitment frameworks and competency-based assessment systems. Ray is passionate about integrating technology and analytics into HR practices to enhance talent strategies and organizational effectiveness. His extensive experience across sectors gives him a deep understanding of how data-driven decision-making and emerging AI tools can revolutionize workforce development.
In Microsoft Copilot for HR Recruitment, Ray empowers HR professionals and business leaders to leverage Microsoft Copilot and AI agents for smarter and fairer recruitment. He guides participants through Copilot-assisted candidate screening, interview question generation, and bias mitigation techniques to enhance interview quality and hiring outcomes. His sessions blend practical AI applications with strategic HR insights, helping organizations adopt responsible AI solutions that improve decision-making, reduce inefficiencies, and elevate the overall talent acquisition process.