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WSQ - Enhance Work Productivity with Microsoft 365 Copilot

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Digital Technology Adoption and Innovation
TSC Code: ACC-ICT-4004-1.1

Funding for this course is valid from 2 Apr 2024 to 1 Apr 2028. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Predict and mitigate challenges in integrating Microsoft Copilot to workflow.
LO2: Develop a plan for implementing Microsoft Copilot to ensure seamless transition from legacy workflow.
LO3: Evaluate opportunities in using Microsoft Copilot for Teams and Outlook.
LO4: Design a training plan for staff to use Microsoft Loop and Copilot Studio.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

WSQ - Enhance Work Productivity with Microsoft 365 Copilot

Course Code: TGS-2024043856

WSQ
SFC
PSEA
UTAP
SFEC
Absentee Payroll
MCES

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Enhance Work Productivity with Microsoft 365 Copilot is a two-day practical WSQ course that connects Word, Excel, PowerPoint and Outlook in one workplace workflow. Using a fictional water-services maintenance scenario, participants verify work-order data, draft an operations brief and communicate evidence-based decisions across Microsoft 365 applications.

Learn to write grounded prompts and distinguish account Personalisation, workbook .Rules and reusable Skills. Create and test Pareto and reporting Skills, then build an interactive dashboard with verified measures, editable charts, shared filters and controlled refresh. Continue the dashboard evidence into a professional management presentation with clear headlines, source notes, rehearsal and a reviewed handoff.

The final topic introduces Microsoft 365 Agent Builder for business knowledge and maintenance advice. Configure scoped instructions and authorised knowledge, test answers and escalation, and plan controlled sharing and staff enablement. Fourteen connected labs build progressively across the course. Written and practical assessments use the same workplace skills; each practical task requires one screenshot. The course includes 14 training hours and 2 assessment hours. Feature access depends on the assigned Microsoft 365 licence and tenant settings.

This course is part of our AI training in Singapore, where you can browse all our AI courses. See more Microsoft Copilot training.

Full Fee $900.00 Before GST

GST $81.00 9% of fee

Baseline Nett $531.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $351.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Microsoft 365 Copilot Fundamentals

Topic 2: Skills, Rules and Personalisation

Topic 3: Create Interactive Dashboard and Professional Presentation

Topic 4: Create Microsoft 365 Agents for Businesses

Written Exam
Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

Microsoft 365 Copilot – a training account will be provided

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024043856.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

Make sure your NTUC membership is paid up before the course starts.
Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
Attend at least 75% of the course and sit all assessments.
Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
NTUC usually pays the claim within 4 weeks of submission.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Administrative Assistant
Project Manager
Data Analyst
Marketing Coordinator
IT Support Specialist
Human Resources Manager
Sales Executive
Office Manager
Customer Service Representative
Business Analyst
Executive Assistant
Operations Manager
Productivity Coach
Team Leader
Corporate Trainer
Communications Specialist
Financial Analyst
Research Coordinator
Content Creator
Systems Integrator

Trainers

Kesston Tang is an ACTA-certified trainer with more than twenty years of experience in the ICT and supply chain sectors, including warehouse management, an operational setting where accurate records and clear reporting keep work moving. He has delivered multi-million-dollar ICT projects for multinational corporations and government agencies, and holds the Microsoft Certified Solutions Associate (MCSA) credential together with PMP, ITIL, TOGAF, CEH, CHFI and EC-Council Certified SOC Analyst (CSA) certifications. He also consults on business negotiation, financial analysis and corporate advisory, and is pursuing a Doctor of Business Administration and a Master in Education. His operations background makes him well placed to teach Copilot through a realistic, end-to-end workplace scenario rather than isolated features. He is patient and practical in class, and keeps each exercise tied to a recognisable business purpose.

This two-day WSQ course, Enhance Work Productivity with Microsoft 365 Copilot, connects Word, Excel, PowerPoint and Outlook in one workflow built around a maintenance operations scenario. Kesston guides learners through Copilot fundamentals and grounded prompting, verifying work-order data before drafting an operations brief. Learners then distinguish account Personalisation, workbook Rules and reusable Skills, create and test reporting Skills, and build an interactive dashboard with verified measures and editable charts. The dashboard evidence flows into a professional management presentation, and the course closes with creating Microsoft 365 agents for business use. Drawing on his financial analysis and project management experience, Kesston insists that every number and claim be traceable to its source before it reaches a decision-maker. Along the way, learners practise writing an evidence-based recommendation in Outlook and checking that the story told in the presentation matches the verified dashboard. Learners leave with a connected, repeatable way of working across Microsoft 365 that improves both their speed and the reliability of what they produce.

Dr. Alfred Ang approaches Microsoft 365 Copilot through the lens of the Microsoft data and AI certifications he holds. He is a Microsoft Certified Power BI Data Analyst (PL-300), Power App Maker (PL-100), AI Engineer Associate (AI-102) and Data Scientist (DP-100), and his wider credentials include AWS Certified Solutions Architect and AI Practitioner, PMP and ITIL, and the Certificate in AI Ethics and Governance (Senior Professional) from NTU. As a full-stack AI developer and Agentic AI solution architect, he is Managing Director, CIO, CTO and Chief Instructional Designer of Tertiary Infotech Academy Pte Ltd and founder of Tertiary Courses, and he leads agentic AI adoption that automates internal workflows, analytics and decision support for organisations. He holds a PhD in Electrical Engineering from NUS and an MSc in Electrical and Electronic Engineering from NTU, and he is co-inventor of more than 20 US patents. His GitHub, with more than 300 public repositories, includes projects that echo the workplace tasks in this course: microsoftredeemcode searches Microsoft Learn courses and automates steps with Playwright; kanban6-v2 is an IT PMO board with large KPI tiles, colour-coded statuses and a project status chart; and hr-recruitment generates tailored interview questions, CV-to-job-description match analysis and a printable interview guide. Each one reflects his preference for turning raw data into a clear, decision-ready view, which is the thread running through this course. His approach emphasises applied skills, ethical AI governance and sustainable digital adoption.

In WSQ - Enhance Work Productivity with Microsoft 365 Copilot, Dr. Ang supports learners as they connect Word, Excel, PowerPoint and Outlook into one workplace workflow built around a fictional water-services maintenance scenario. The course starts with Microsoft 365 Copilot fundamentals, verifying work-order data, drafting an operations brief and writing grounded prompts that point Copilot at the right evidence. The second topic explains skills, rules and personalisation, helping learners tell apart account personalisation, workbook rules and reusable skills, then create and test Pareto and reporting skills of their own. The third topic builds an interactive dashboard with verified measures, editable charts, shared filters and controlled refresh, and carries that evidence into a professional management presentation, an area where his Power BI certification is especially relevant. The final topic introduces Microsoft 365 agents for businesses, where his agent-building experience helps learners decide what an agent should handle and how to keep it accurate and appropriately scoped. Throughout, he emphasises checking every figure Copilot produces against the source data before it reaches a manager or a customer. As an ACTA-certified trainer and DACE-certified curriculum developer, he keeps the two days practical and well paced, so participants leave with tested skills, a working dashboard, a polished deck and the confidence to use Copilot responsibly across their daily work. Learners also practise refining prompts when Copilot misreads a table or a request, a skill that transfers to every Microsoft 365 application. To see his data and AI projects, view his GitHub portfolio at https://github.com/alfredang and connect with him on LinkedIn at https://www.linkedin.com/in/angchewhoe/

Bernard Peh is an IT systems engineer, principal trainer and Microsoft 365 specialist with more than two decades of experience in infrastructure management, cloud computing and enterprise IT solutions. A WSQ ACLP-certified trainer, he has designed and delivered corporate programmes on cybersecurity, collaboration and cloud deployment, helping organisations build secure, integrated digital work environments. He is also a data scientist and Senior Partner and Lead Data Scientist at Big Data Venture Capital, with expertise in Python, Microsoft Power BI, data analytics and automating reporting workflows, and has delivered data science courses through NTUC LearningHub and other training providers.

In WSQ - Enhance Work Productivity with Microsoft 365 Copilot, Bernard combines his Microsoft 365 background with his data and automation experience. Learners cover Copilot fundamentals, skills, rules and personalisation, then use Copilot to create interactive dashboards and professional presentations before building Microsoft 365 agents for business tasks. Bernard shows how AI can streamline communication, document work and routine reporting while keeping the security and collaboration practices he teaches in enterprise settings. Participants leave able to apply Copilot confidently to their daily work and to identify which repetitive tasks are worth handing to an agent.

Sanjiv Venkatram is an IT strategist and business transformation consultant with expertise in digital workplace adoption and Microsoft 365 implementation. A certified Microsoft 365 and Azure administrator, he has led enterprise modernisation projects across Asia focused on productivity optimisation, governance and automation. He is CEO of Prudentia Consulting, which promotes the active use of the Microsoft platform, and an ACTA-certified trainer whose career includes roles at Microsoft across the US and APAC, Cognizant, Yazaki North America and Oracle. He also brings a strong data analytics background, having built BI dashboards and KPI frameworks at scale.

In this course, Sanjiv helps professionals unlock the full potential of AI-driven productivity tools. Learners cover Microsoft 365 Copilot fundamentals, personalise Copilot with skills and rules, create interactive dashboards and professional presentations, and build Microsoft 365 agents for business use. His sessions focus on integrating Copilot across Teams, Outlook, Word and Excel to automate workflows, improve decision-making and enhance collaboration. With his blend of strategic and technical expertise, he enables participants to transform everyday work processes through intelligent automation and data-driven insights, and to return to work with practical techniques they can apply immediately.

Eugene Wong is a senior business intelligence and IT trainer whose expertise lies in data analytics, cloud collaboration and enterprise transformation. A certified Microsoft 365 and Power Platform specialist, he has delivered training for government agencies, financial institutions and multinational corporations across Asia. Eugene specialises in bridging data analytics with business productivity tools, helping professionals make smarter, data-backed decisions with Microsoft technologies, and his sessions focus on integrating AI into data analysis, reporting and communication workflows through hands-on exercises and real-world case studies.

In Enhance Work Productivity with Microsoft 365 Copilot, Eugene applies this experience to a connected workplace workflow across Word, Excel, PowerPoint and Outlook. Working through a realistic maintenance scenario, learners verify work-order data, draft an operations brief and communicate evidence-based decisions across the Microsoft 365 applications. He guides participants in writing grounded prompts, distinguishing Personalisation, Rules and reusable Skills, and creating and testing their own reporting Skills before building an interactive dashboard and a professional presentation. The course closes with creating Microsoft 365 agents for business use. Participants gain practical ways to automate reporting, summarise insights and collaborate more efficiently using AI-enhanced productivity features.