WSQ - Enhance Work Productivity with Microsoft 365 Copilot

Dr. Alfred Ang approaches Microsoft 365 Copilot through the lens of the Microsoft data and AI certifications he holds. He is a Microsoft Certified Power BI Data Analyst (PL-300), Power App Maker (PL-100), AI Engineer Associate (AI-102) and Data Scientist (DP-100), and his wider credentials include AWS Certified Solutions Architect and AI Practitioner, PMP and ITIL, and the Certificate in AI Ethics and Governance (Senior Professional) from NTU. As a full-stack AI developer and Agentic AI solution architect, he is Managing Director, CIO, CTO and Chief Instructional Designer of Tertiary Infotech Academy Pte Ltd and founder of Tertiary Courses, and he leads agentic AI adoption that automates internal workflows, analytics and decision support for organisations. He holds a PhD in Electrical Engineering from NUS and an MSc in Electrical and Electronic Engineering from NTU, and he is co-inventor of more than 20 US patents. His GitHub, with more than 300 public repositories, includes projects that echo the workplace tasks in this course: microsoftredeemcode searches Microsoft Learn courses and automates steps with Playwright; kanban6-v2 is an IT PMO board with large KPI tiles, colour-coded statuses and a project status chart; and hr-recruitment generates tailored interview questions, CV-to-job-description match analysis and a printable interview guide. Each one reflects his preference for turning raw data into a clear, decision-ready view, which is the thread running through this course. His approach emphasises applied skills, ethical AI governance and sustainable digital adoption.

In WSQ - Enhance Work Productivity with Microsoft 365 Copilot, Dr. Ang supports learners as they connect Word, Excel, PowerPoint and Outlook into one workplace workflow built around a fictional water-services maintenance scenario. The course starts with Microsoft 365 Copilot fundamentals, verifying work-order data, drafting an operations brief and writing grounded prompts that point Copilot at the right evidence. The second topic explains skills, rules and personalisation, helping learners tell apart account personalisation, workbook rules and reusable skills, then create and test Pareto and reporting skills of their own. The third topic builds an interactive dashboard with verified measures, editable charts, shared filters and controlled refresh, and carries that evidence into a professional management presentation, an area where his Power BI certification is especially relevant. The final topic introduces Microsoft 365 agents for businesses, where his agent-building experience helps learners decide what an agent should handle and how to keep it accurate and appropriately scoped. Throughout, he emphasises checking every figure Copilot produces against the source data before it reaches a manager or a customer. As an ACTA-certified trainer and DACE-certified curriculum developer, he keeps the two days practical and well paced, so participants leave with tested skills, a working dashboard, a polished deck and the confidence to use Copilot responsibly across their daily work. Learners also practise refining prompts when Copilot misreads a table or a request, a skill that transfers to every Microsoft 365 application. To see his data and AI projects, view his GitHub portfolio at https://github.com/alfredang and connect with him on LinkedIn at https://www.linkedin.com/in/angchewhoe/

Bernard Peh is an IT systems engineer, principal trainer and Microsoft 365 specialist with more than two decades of experience in infrastructure management, cloud computing and enterprise IT solutions. A WSQ ACLP-certified trainer, he has designed and delivered corporate programmes on cybersecurity, collaboration and cloud deployment, helping organisations build secure, integrated digital work environments. He is also a data scientist and Senior Partner and Lead Data Scientist at Big Data Venture Capital, with expertise in Python, Microsoft Power BI, data analytics and automating reporting workflows, and has delivered data science courses through NTUC LearningHub and other training providers.

In WSQ - Enhance Work Productivity with Microsoft 365 Copilot, Bernard combines his Microsoft 365 background with his data and automation experience. Learners cover Copilot fundamentals, skills, rules and personalisation, then use Copilot to create interactive dashboards and professional presentations before building Microsoft 365 agents for business tasks. Bernard shows how AI can streamline communication, document work and routine reporting while keeping the security and collaboration practices he teaches in enterprise settings. Participants leave able to apply Copilot confidently to their daily work and to identify which repetitive tasks are worth handing to an agent.

Sanjiv Venkatram is an IT strategist and business transformation consultant with expertise in digital workplace adoption and Microsoft 365 implementation. A certified Microsoft 365 and Azure administrator, he has led enterprise modernisation projects across Asia focused on productivity optimisation, governance and automation. He is CEO of Prudentia Consulting, which promotes the active use of the Microsoft platform, and an ACTA-certified trainer whose career includes roles at Microsoft across the US and APAC, Cognizant, Yazaki North America and Oracle. He also brings a strong data analytics background, having built BI dashboards and KPI frameworks at scale.

In this course, Sanjiv helps professionals unlock the full potential of AI-driven productivity tools. Learners cover Microsoft 365 Copilot fundamentals, personalise Copilot with skills and rules, create interactive dashboards and professional presentations, and build Microsoft 365 agents for business use. His sessions focus on integrating Copilot across Teams, Outlook, Word and Excel to automate workflows, improve decision-making and enhance collaboration. With his blend of strategic and technical expertise, he enables participants to transform everyday work processes through intelligent automation and data-driven insights, and to return to work with practical techniques they can apply immediately.

Eugene Wong is a senior business intelligence and IT trainer whose expertise lies in data analytics, cloud collaboration and enterprise transformation. A certified Microsoft 365 and Power Platform specialist, he has delivered training for government agencies, financial institutions and multinational corporations across Asia. Eugene specialises in bridging data analytics with business productivity tools, helping professionals make smarter, data-backed decisions with Microsoft technologies, and his sessions focus on integrating AI into data analysis, reporting and communication workflows through hands-on exercises and real-world case studies.

In Enhance Work Productivity with Microsoft 365 Copilot, Eugene applies this experience to a connected workplace workflow across Word, Excel, PowerPoint and Outlook. Working through a realistic maintenance scenario, learners verify work-order data, draft an operations brief and communicate evidence-based decisions across the Microsoft 365 applications. He guides participants in writing grounded prompts, distinguishing Personalisation, Rules and reusable Skills, and creating and testing their own reporting Skills before building an interactive dashboard and a professional presentation. The course closes with creating Microsoft 365 agents for business use. Participants gain practical ways to automate reporting, summarise insights and collaborate more efficiently using AI-enhanced productivity features.