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WSQ - Business Transformation with Agentic AI and AI Agents

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Digital Technology Adoption and Innovation-4
TSC Code: ACC-ICT-4004-1.1

Funding for this course is valid from 20 Sep 2024 to 19 Sep 2026. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Anticipate and address potential issues in transitioning to Agentic AI and AI Agents.
LO2: Plan and implement a smooth transition from old systems to Agentic AI and AI Agents.
LO3: Identify opportunities to adopt emerging technologies and plan training for Agentic AI and AI Agents.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Business Transformation with Agentic AI and AI Agents

Course Code: TGS-2024049182

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES

18 Review(s) | Add Your Review

This course equips organisations with the knowledge and practical skills to drive business transformation using agentic AI and AI agents. Participants will explore how AI agents can perform multi-step tasks, use digital tools, analyse information, coordinate workflows, and collaborate with employees across different business functions.

Learners will identify suitable transformation opportunities by examining existing processes, operational challenges, customer needs, and performance gaps. They will redesign workflows by assigning appropriate responsibilities to employees and AI agents, enabling repetitive activities to be automated while keeping important decisions under human oversight.

The course covers practical applications across executive management, sales, marketing, customer service, finance, human resources, IT, administration, and operations. Participants will develop AI-assisted workflows for research, reporting, document processing, data analysis, customer engagement, task coordination, and decision support.

Learners will also develop a structured adoption plan covering business objectives, process priorities, workforce readiness, roles and responsibilities, system integration, data requirements, implementation timelines, and performance indicators. Emphasis is placed on change management, employee onboarding, security, privacy, governance, accountability, and responsible AI use.

Through hands-on activities and business scenarios, participants will evaluate the benefits, costs, risks, and operational impact of AI agent adoption. By the end of the course, learners will be able to create a practical transformation roadmap that uses agentic AI to improve productivity, service quality, decision-making, scalability, and overall business performance.

Skills Framework

This course follows the guideline of Digital Technology Adoption and Innovation ACC-ICT-4004-1.1 under Accounting Skills Framework

Full Fee $900.00 Before GST

GST $81.00 9% of fee

Baseline Nett $531.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $351.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Business Process Transformation and Cross-Functional AI Agent Use Cases

Topic 2: Transition Planning, Workflow Integration and AI Agent Implementation

Topic 3: Workforce Enablement, AI Governance and Business Value Optimisation

Written Exam
Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

A free account on a generative AI assistant of your choice, e.g. ChatGPT, Google Gemini or Microsoft Copilot (the free tier is sufficient)

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024049182.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Digital Transformation Manager
IT Manager
Business Analyst
Chief Technology Officer (CTO)
AI Solutions Architect
Enterprise Architect
Data Analyst
Business Consultant
Change Management Specialist
Automation Specialist
Sales Manager
Marketing Strategist
Human Resource Manager
Finance Manager
Operations Manager
Learning & Development Manager
Customer Experience Manager
AI Adoption Specialist
Productivity Consultant
Corporate Trainer

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

James Lee is a seasoned digital media and IT trainer with more than two decades of experience in professional education, multimedia development, and digital marketing. An Adobe Certified Expert and ACLP-qualified instructor, James has trained corporate clients, educators, and creative professionals in Adobe Creative Suite, web development, and content strategy. His background spans teaching at Singapore Polytechnic, conducting seminars for universities, and developing digital transformation programs for enterprises.
A passionate educator and digital strategist, James integrates AI, design thinking, and automation tools into his training to help professionals adapt to the evolving digital landscape. In “Business Transformation with Agentic AI and AI Agents,” he focuses on enabling learners to apply AI agents across marketing, customer engagement and content operations—helping them coordinate research, reporting and document processing through AI-assisted workflows.

Eugene Wong is a Microsoft Certified Trainer and IT consultant with over 20 years of experience in system architecture, ERP implementation, and cloud solutioning. He has designed and implemented enterprise systems for both commercial and government sectors, specializing in Microsoft 365, Azure, Power Platform, and collaboration technologies. His expertise bridges business analysis, project management, and digital transformation, allowing organizations to effectively leverage cloud and AI solutions for productivity and innovation.
Eugene’s training philosophy centers on real-world applicability and hands-on learning. As an ACLP-certified trainer, he delivers engaging sessions that empower learners to harness AI agents to automate processes, manage projects, and visualize data. In “Business Transformation with Agentic AI and AI Agents,” Eugene equips professionals with the ability to integrate AI agents into IT, administration and operations workflows—covering system integration, data requirements and the governance that keeps adoption accountable.

is a results-driven data scientist and financial services professional with over two decades of experience in data analytics, visualization, and business intelligence. As a Senior Partner and Lead Data Scientist at Big Data Venture Capital, he has led consulting projects, curriculum development, and training operations for blue-chip firms, equipping professionals with practical skills in Microsoft Power BI, Python, and advanced data analytics. His expertise in data acquisition, cleaning, feature engineering, ETL, and visualization ensures that organizations can harness Power BI to transform raw data into actionable insights for strategic decision-making. In addition to his industry leadership, Mr. Peh is a certified adult educator with the WSQ Advanced Certificate in Learning and Performance (ACLP) and has delivered numerous Power BI and data science courses through NTUC LearningHub and other training providers. His ability to merge technical expertise with pedagogy has made him a trusted trainer, empowering professionals to build interactive dashboards, automate reporting workflows, and adopt data-driven cultures. With a unique blend of hands-on technical mastery and proven teaching experience, Mr. Peh has established himself as a credible authority in Power BI and business intelligence solutions

Truman Ng is a veteran IT and cloud infrastructure expert with over 20 years of experience in enterprise networking, cybersecurity, and digital transformation. Certified in PMP®, ACTA, and Huawei HCIE®, he has delivered training in DevOps, cloud computing, and automation for global corporations. His expertise extends across Microsoft, Cisco, and Huawei systems, where he has implemented hybrid cloud and automation solutions that improve operational efficiency and scalability.
As a technology trainer, Truman blends technical mastery with a learner-focused approach, emphasizing real-world applications of cloud and AI technologies. In “Business Transformation with Agentic AI and AI Agents,” he teaches professionals how to integrate AI agents into business workflows—transforming productivity through intelligent automation, collaboration, and data-driven decision-making. His sessions prepare learners to scale AI agent adoption confidently, with attention to security, privacy and responsible AI use.

Review

Customer Reviews (18)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

This course help me to understand more on Copilot with Teams, word, excel and etc. The trainer is also passing lots of thos knowledge to me in class. Very happy and content. (Posted on 7/26/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee