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WSQ - Business Innovation with Agentic AI and AI Agents

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Business Innovation
TSC Code: ICT-SNA-5003-1.1

Funding for this course is valid from 29 Aug 2023 to 28 Aug 2027. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Evaluate and investigate agentic AI and AI agents business strategies to identify viable opportunities compatible with organizational objectives.
LO2: Develop action plans to implement business innovation with agentic AI and design digital architectures to apply technologies across the business.
LO3: Manage business innovation and facilitate information flow among stakeholders to review success and develop innovative ideas.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Business Innovation with Agentic AI and AI Agents

Course Code: TGS-2023037472

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES
Free AI Subscription

317 Review(s) | Add Your Review

This course equips professionals with the knowledge and practical skills to drive business innovation using agentic AI and AI agents. Participants will explore how autonomous and collaborative agents can analyse information, use digital tools, coordinate multi-step tasks, and support employees in developing new products, services, processes, and customer experiences.

Learners will examine current and emerging AI agent technologies and evaluate their strengths, limitations, risks, and suitability for different organisational needs. Through case studies and real-world business scenarios, they will identify innovation opportunities, analyse customer and operational challenges, and conceptualise viable AI-enabled business solutions aligned with strategic objectives.

The course covers the design of digital architectures and multi-agent workflows that integrate AI agents with existing data sources, applications, and business processes. Participants will learn to assign specialised roles to agents, coordinate human-agent collaboration, and develop implementation plans covering resources, responsibilities, timelines, performance indicators, and expected business outcomes.

Learners will also evaluate the commercial, operational, legal, ethical, privacy, and security implications of adopting AI agents. Emphasis is placed on human oversight, governance, stakeholder engagement, change management, and the responsible scaling of successful initiatives.

By the end of the course, participants will be able to develop and present an actionable business innovation plan using agentic AI and AI agents to improve productivity, create new value, strengthen competitiveness, and support sustainable organisational growth.

Complete this course and, as a Singapore Citizen aged 18 or above, redeem a 6-month free subscription to a premium AI tool — ChatGPT Plus, Google AI Pro, Manus AI, Microsoft 365 Personal or Singtel AI Pass — so you can keep practising what you learn.

After the course, SWDA emails you a redemption form; choose your tool within 60 days. One subscription per person, and the course must end on or after 16 Sep 2026. How redemption works

Full Fee $800.00 Before GST

GST $72.00 9% of fee

Baseline Nett $472.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $312.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Identifying Business Innovation Opportunities with Agentic AI and AI Agents

Topic 2: Designing Digital Architectures and AI Agent Implementation Plans

Topic 3: Managing AI-Driven Innovation, Governance and Stakeholder Collaboration

Case Study

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21 - 65 years old.

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

A free account on a generative AI assistant of your choice, e.g. ChatGPT, Google Gemini or Microsoft Copilot (the free tier is sufficient)

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2023037472.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

How to Claim the Free AI Tools Subscription

Singapore Citizens aged 18 and above who complete this course can redeem a free 6-month subscription to ChatGPT Plus, Google AI Pro, Manus AI, Microsoft 365 Personal or Singtel AI Pass (six AI tools). The course must end on or after 16 September 2026, and each person can redeem one subscription only, however many eligible courses they take.

Optionally, take the AI Ready Quiz on MySkillsFuture to check your AI readiness level.
Enrol in this course, which carries the Free AI subscription label on MySkillsFuture.
Attend and successfully complete all course requirements.
Watch for the redemption email from SWDA with the subscription request form (check your spam folder).
Choose your AI tool and submit the form within 60 days of receiving the email. You cannot change your choice afterwards.
Follow the activation instructions in the confirmation email.

Full details: MySkillsFuture and our claim guide.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Innovation Manager
Product Development Manager
R&D Specialist
Business Strategist
Digital Transformation Lead
AI Solutions Architect
Design Thinking Facilitator
Marketing Innovation Specialist
Brand Experience Designer
Creative Director
New Ventures Manager
Content Strategy Specialist
UX/UI Designer (exploring AI-driven design)
Growth Hacker
Technology Evangelist

Trainers

Allen Wong is a multimedia designer and technology educator with extensive experience in creative design, visual communication, and digital innovation. He has worked across diverse industries, including education, media, and corporate training, specializing in leveraging creative technologies such as Adobe Creative Cloud, AI-powered design tools, and interactive content platforms. With a strong background in visual storytelling and instructional media design, Allen empowers professionals to integrate creativity with emerging digital technologies for impactful communication and engagement.
In “Business Innovation with Agentic AI and AI Agents,” Allen helps learners explore the intersection of creativity, technology, and business innovation. His sessions focus on using AI agents to streamline design workflows, automate multi-step content tasks, and enhance customer experience. By blending artistic vision with technological insight, he equips participants to reimagine business innovation strategies that harness the full potential of agentic AI.

James Lee is a veteran digital media and IT educator with over two decades of experience in multimedia production, creative technology, and digital communication. An Adobe Certified Expert and ACLP-qualified trainer, he has taught professionals across multiple industries in digital transformation, design thinking, and AI-driven content creation. His teaching approach blends hands-on learning with strategic digital literacy, helping organizations adapt creatively to emerging technologies.
In “Business Innovation with Agentic AI and AI Agents,” James focuses on enabling professionals to integrate AI agents into business innovation workflows. His lessons explore agent roles, automation strategies, and human-agent collaboration. By combining digital media expertise with applied AI concepts, he helps learners transform traditional business operations into agile, innovation-driven ecosystems.

Tan Woei Ming is an accomplished data scientist and AI engineer with over 15 years of experience in artificial intelligence, machine learning, and data-driven innovation. Holding a Master’s in Intelligent Systems from the National University of Singapore (NUS) and a First-Class Honours in Electrical and Electronic Engineering from NTU, he has led AI initiatives in predictive analytics, automation, and process optimization across the semiconductor and manufacturing industries. His expertise lies in translating complex AI technologies into practical business applications, enabling organizations to innovate through data insights and intelligent automation.

Yeo Hwee Theng is a data science leader and AI strategist with extensive experience in driving enterprise analytics, AI adoption, and data architecture initiatives across healthcare, finance, and government sectors. As the Data & Analytics Product Lead at Amplify Health, she leads large-scale data transformation and machine learning projects focused on improving business outcomes through data-driven decision-making. Her previous roles include AI & Data Architect at Huawei International and Senior Data Scientist at DataRobot, where she implemented advanced AI and analytics solutions across the Asia-Pacific region. She holds a Master of Technology in Enterprise Business Analytics from the National University of Singapore and an Advanced Certificate in Learning and Performance (ACLP).

Teh Siew Yee is an experienced adult educator and corporate trainer specializing in business communication, workplace effectiveness, and professional development. With years of experience across both corporate and training environments, she has helped learners enhance their skills in problem-solving, collaboration, and interpersonal communication. Her ability to translate complex concepts into clear, practical strategies ensures that participants can immediately apply their learning in the workplace. As an ACLP-certified trainer, Siew Yee delivers WSQ courses with a strong focus on learner engagement and workplace application. She integrates case studies, role-plays, and reflective exercises into her sessions, ensuring participants develop not only knowledge but also confidence in real-world contexts. By combining her corporate experience with adult education expertise, she empowers learners to improve workplace efficiency, strengthen teamwork, and achieve personal and organizational success.

Review

Customer Reviews (317)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 10/11/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

great instructor (Posted on 10/11/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

I think it would be helpful to share sample chat instructions for completing the exercise tasks. (Posted on 10/11/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 10/11/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

More use cases tailored to different industries could be provided as trainer only has experience in his start up. Also evaluation of the commercial, operational, ethical, privacy and security implications of adopting Ai agents could be better articulated and various scenarios can be put forth eg like in a corporate scenario under various functions or start up, with more extensive examples provided. Evaluation of the various Ais had to be prompted. (Posted on 10/11/2026)