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WSQ Develop Chatbot Content Strategy with Microsoft Power Virtual Agents

WSQ - Create Copilot Chatbots and Agents with Microsoft Copilot Studio

47 Review(s) | Add Your Review

Master the art of building AI-powered chatbots with Microsoft Copilot Studio. This course will guide you through conceptualizing chatbot ideas, mapping out storyboards, and tailoring chatbot interactions to meet customer needs. You will learn to create, test, and refine chatbot topics using conversational builders, manage entities and variables, and enhance chatbot functionality with generative AI. By leveraging Microsoft Copilot Studio, you will gain hands-on experience in optimizing chatbot responses, automating tasks, and ensuring seamless customer engagement.

Gain expertise in deploying Copilot chatbots across various platforms while analyzing their performance for continuous improvement. Learn how to integrate chatbots with Power Automate for advanced automation, transfer conversations using Omnichannel for Customer Service, and enhance chatbot usability with system fallback topics. Whether you are designing chatbots for customer service, sales, or operational automation, this course will equip you with the skills to create intelligent, high-performing digital assistants.

Learning Outcomes

By the end of the course, learners will be able to 

    • LO1: Contextualize ideas for chatbots and map out chatbot storyboards to suit customer preferences.
    • LO2: To determine the frequency and types of chatbot content to be delivered to customers.
    • LO3: To determine the modes of distributing chatbots and evaluate the chatbot execution.

    Course Brochure

    Download WSQ - Develop Intelligent Chatbots with Microsoft Copilot Studio and Generative AI Brochure

    Skills Framework

    This course follows the guideline of Content Strategy ICT-SNM-4004-1.1 TSC under ICT Skills Framework

    Certification

    • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

    • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

    WSQ Funding

    WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

    Effective for courses starting from 1 Jan 2024
    Full Fee GST Nett Fee after Funding (Incl. GST)
    Baseline MCES / SME
    $750 $67.50 $442.50 $292.50

    Baseline: Singaporean/PR age 21 and above
    MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

    Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

    You can pay the nett fee (after the WSQ training subsidy) by the following :

    SkillsFuture Enterprise Credit (SFEC)

    Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

    SkillsFuture Credit (SFC)

    Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

    PSEA

    Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

    To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2022017524)
    • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
    • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

    Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

    Course Code: TGS-2022017524

    Fee

    $750.00 (GST-exclusive)
    $817.50 (GST-inclusive)

    The course fee listed above is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

    Course Date

    * Required Fields

    Course Information

    • Session (days): 2
    • Duration (hrs): 16
    • Level: Beginner
    • Additional Note: Students need to bring their own laptop
    • Venue:

      All courses except hydroponics courses:

      12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

      The venue is disabled-friendly.


      Hydroponics courses:

      MEOD Farm 13 Neo Tiew Harvest Ln, Singapore 719838

    Post-Course Support

    • We provide free consultation related to the subject matter after the course.
    • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

    Course Cancellation/Reschedule Policy

    • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
    • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
    • Note the venue of the training is subject to changes due to availability of the classroom

    Course Details

    LU1 Creating Chatbots and Agents with Microsoft Copilot Studio

    Topic 1 Get started with Microsoft Copilot Studio

    Get started working with environments

    Create agents and work with the Microsoft Copilot Studio interface

    Create topics

    Enhancing productivity with Generative AI

    Test your agents

    Publish agents and analyze performance

    Create an agent with Microsoft Copilot Studio

    Topic 2 Build an initial agent with Microsoft Copilot Studio

    Agent creation

    Agent creation using conversational builder

    Generative Answers

    Deploy agents

    LU2 Managing Chatbot Topics and Entities

    Topic 3 Manage topics in Microsoft Copilot Studio

    Work with agent topics

    Branch a topic

    Create topics for existing support content

    Work with system fallback topics

    Manage topics

    Topic 4 Work with entities and variables in Microsoft Copilot Studio

    Work with entities

    Custom entities

    Use entities in conversations

    Work with variables

    Reuse variables across topics

    LU3 Deploying Copilot Chatbots and Agents

    Topic 5 Enhance Microsoft Copilot Studio agents

    Use Power Automate to add actions

    Agent actions

    Transfer conversations to agents by using Omnichannel for Customer Service

    Create topics for existing support content

    Trigger types

    Analyze agent performance

    Topic 6 Build effective copilots with Microsoft Copilot Studio

    Use cases

    Plan for agents

    Topics

    Design your agent

    Build solutions

    Build a conversational agent with generative AI

    Validate and iterate on your design

    Course Info

    Promotion Code

    Promo or discount cannot be applied to WSQ courses

    Minimum Entry Requirement

    Knowledge and Skills

    • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
    • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

    Attitude

    • Positive Learning Attitude
    • Enthusiastic Learner

    Experience

    • Minimum of 1 year of working experience.

    Target Age Group: : 21 - 65 years old

    Minimum Software/Hardware Requirement

    Software:

    You can download and install the following software:

    Hardware: Windows and Mac Laptops

    About Progressive Wage Model (PWM)

    The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

    Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

    For more information on PWM, please visit MOM site.

    Funding Eligility Criteria

    Individual Sponsored Trainee Employer Sponsored Trainee
    • Singapore Citizens or Singapore Permanent Residents of age 21 and above
    • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
    • Trainee must pass all prescribed tests / assessments and attain 100% competency.
    • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
    • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
    • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
    • Trainee must pass all prescribed tests / assessments and attain 100% competency.
    • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

     SkillsFuture Credit: 

    • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

     PSEA:

    • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
    • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
    • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
    • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
    • Not all courses are eligible for PSEA funding.

     Absentee Payroll (AP) Funding: 

    • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
    • AP funding will be computed based on the actual number of training hours attended by the trainee.

     SFEC:

    • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
    • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
    • SkillsFuture Enterprise Credit (SFEC) Microsite 

     

    Steps to Apply Skills Future Claim

    • The staff will send you an invoice with the fee breakdown.
    • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
    • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
    • Upload your invoice and click ‘Submit’

    SkillsFuture Level-Up Program

    The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

    Get Additional Course Fee Support Up to $500 under UTAP

    The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

    For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

    Steps to Apply UTAP

    • Log in to your U Portal account to submit your UTAP application upon completion of the course.

    Note

    • SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
    • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
    • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
    • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
    • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

    Appeal Process

    1. The candidate has the right to disagree with the assessment decision made by the assessor.
    2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
    3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
    4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
    5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
    6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
    7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
    8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
    9. The assessor can help the candidate with writing and lodging the appeal.
    10. he assessment manager will collect information from the candidate & assessor and give a final decision.
    11. A record of the appeal and any subsequent actions and findings will be made.
    12. An Assessment Appeal Panel will be formed to review and give a decision.
    13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
    14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
    15. Please click the link below to fill up the Candidates Appeal Form.

    Job Roles

    • Chatbot Developer
    • Content Strategist
    • Customer Experience Manager
    • Digital Marketing Specialist
    • AI Solutions Architect
    • Technical Writer (for chatbot scripts)
    • Customer Support Manager
    • UX Designer
    • Product Manager
    • Digital Transformation Specialist
    • CRM Specialist
    • E-commerce Operations Manager
    • IT Project Manager
    • Business Analyst (focusing on customer engagement)
    • User Interface Designer (for chat interfaces)

    Customer Reviews (47)

    Average Rating: 4.0 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Kesston Tang is so knowledgeable and helpful. Thank you. (Posted on 4/2/2026)
    Average Rating: 4.0 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 4/2/2026)
    Average Rating: 4.0 Review by Course Participant/Trainee
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    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    No comment (Posted on 4/2/2026)
    Average Rating: 4.0 Review by Course Participant/Trainee
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    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    No comment (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
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    No comment (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Kesston Tang is so knowledgeable and helpful. Thank you. (Posted on 4/2/2026)
    Average Rating: 5.0/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 3.7/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 3.7/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 4.0/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 4.7/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 3.7/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 5.0/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 4.7/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    The trainer for this course is very good and professional. (Posted on 3/12/2026)
    Average Rating: 4.0/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    N/A (Posted on 3/12/2026)
    Average Rating: 5.0/5 Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Enjoyed Kesston's training and his knowledge sharing (Posted on 3/12/2026)
    Average Rating: 4.0/5 Review by Course Participant/Trainee
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    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Thank you (Posted on 3/12/2026)
    Average Rating: 4.0/5 Review by Course Participant/Trainee
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    N/A (Posted on 3/12/2026)

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    About Us

    Tertiary Infotech Academy, established in 2012, is a leading skills-based training provider dedicated to supporting Singapore’s Industry 4.0 transformation. We are a registered Private Education Institute (PEI), offering Diploma and Advanced Certificate programs in Cyber Security and Artificial Intelligence.

    As a strong advocate for professional and lifelong learning, we are a WSQ and IBF Approved Training Organisation (ATO). We also serve as an Authorized Training Partner for major global technology and certification bodies, including Microsoft, CompTIA, AWS, Pearson VUE, Autodesk, Linux Foundation.

    In addition, our academy is both a Pearson VUE, Kryterion, PSI Authorized Test Centers enabling learners to access industry-recognized examinations in a convenient and professional environment.

    Training Grants and Subsidies

    WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
    SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
    SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
    IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
    UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
    PSEA: Individual can pay using using their Post Secondary Education Account

    Authorised Training Partners
    1

    Microsoft Learning Partner

    2

    CompTIA Authorised Delivery Partner

    3

    Linux Foundations Authorised Training Partner

    4

    AWS Authorised Training Partner (Reseller)

    5

    Autodesk Authorised Training Center

    6

    Pearson Vue Authorised Training Partner

    Authorized Testing Centers
    1

    Pearson VUE Authorised Test Center

    2

    Kryterion Authorized Testing Center

    3

    PSI Authorized Testing Center

    Approved Training Organizations
    1

    WSQ Approved Training Organization

    2

    Institute of Banking & Finance (IBF) Approved Training Provider

    3

    Singapore Chartered Accountant (SAC) Accredited Training Organisation

    4

    Approved Private Educational Insitutes (PEI)

    Approved Suppliers
    1

    GeBiz Registered Supplier

    Regional Training Centers
    1

    Singapore (Headquarter)

    2

    Malaysia Kuala Lumpur and Penang

    3

    Bhutan

    4

    India

    5

    Ghana Accra

    6

    Nigeria Lagos

    Contact Us Information

    +65 6100 0613

    whatsapp

    https://wa.me/6588666375

    Tertiary Courses SG Telegram

    Telegram

    Tertiary Courses SG AI Chatbot

    AI Chatbot

    Tertiary Courses SG GPT

    Tertiary Courses SG GPT

    enquiry@tertiaryinfotech.com

    Training Centers venue :
    12 Woodlands Square, #07-85/86/87, Woods Square Tower 1, Singapore 737715 (Disabled-Friendly) .

    Mailing address:
    12 Woodlands Square, #07-86, Woods Square Tower 1, Singapore 737715

    Information
    Enquires
    Training Grant and Subsidy
    Our Websites
    Certified Trainers

    Copyright © 2025. Tertiary Infotech Academy Pte Ltd. ROC/GST #: 201200696W. All Rights Reserved.