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WSQ - Agentic AI for Business Process Automation

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Artificial Intelligence Application
TSC Code: AER-TEM-3026-1.1

Funding for this course is valid from 16 May 2024 to 15 May 2027. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Identify and evaluate prompt engineering for Agentic AI applications and related issues.
LO2: Implement AI agent applications.
LO3: Deploy Agentic AI workflows according to plan.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Agentic AI for Business Process Automation

Course Code: TGS-2024045801

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES

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This course equips participants with practical skills to automate business processes using agentic AI and n8n. Participants will explore the fundamentals of agentic AI, understand how AI agents reason, use tools and perform multi-step tasks, and build intelligent workflows that connect business applications, data sources and operational processes.

Through hands-on activities, participants will learn to use webhooks to trigger real-time automations and exchange data between systems. They will also implement human-in-the-loop mechanisms that allow employees to review, approve or intervene in important decisions, ensuring that automated processes remain accurate, controlled and aligned with business requirements.

The course also introduces Agentic Retrieval-Augmented Generation (RAG) for developing business chatbots that can retrieve information from organisational knowledge sources, generate context-aware responses and take appropriate actions through connected workflows. Participants will learn to design, test and improve an end-to-end agentic automation solution for applications such as customer service, administrative operations, document processing and internal knowledge support.

Full Fee $800.00 Before GST

GST $72.00 9% of fee

Baseline Nett $472.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $312.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Fundamentals of Agentic AI and n8n AI Agents

Topic 2: Webhook Automation and Human-in-the-Loop Workflows

Topic 3: Building an Agentic RAG Chatbot

Written Exam
Practical Exam

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

A free account on a generative AI assistant of your choice, e.g. ChatGPT, Google Gemini or Microsoft Copilot (the free tier is sufficient)

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024045801.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

AI Developer
Semantic Kernel Engineer
AI Product Manager
Data Scientist
AI Application Developer
Chatbot Developer
AI Strategy Consultant
Software Engineer
Machine Learning Engineer
AI Research Scientist
Natural Language Processing Engineer
AI Solutions Architect
Technology Innovation Manager
Prompt Engineering Specialist
AI Content Strategist
System Integration Specialist
AI Deployment Engineer
Cloud Solutions Architect
AI Project Manager
Digital Transformation Consultant

Trainers

Sivanesan Sivakaruniam is an IT governance and cybersecurity professional with over 20 years of experience in technology risk management, systems auditing, and business process control. Having led digital transformation and compliance initiatives across manufacturing and service industries, he specializes in helping organizations build strong cybersecurity frameworks to safeguard their operations. His expertise includes data protection, user access management, and cyber risk mitigation strategies aligned with ISO 27001 and NIST standards. As a certified corporate trainer, Sivanesan is known for delivering clear, practical, and relatable cybersecurity guidance for both technical and non-technical audiences.

Achim Dietzenbach is a ACLP certified trainer. He is CISSP certified IT security professional with more than 20 years of experience in cyber security and IT security.

Agus Salim is an experienced IT solutions and cybersecurity professional with a strong foundation in cloud infrastructure and project management. With over a decade of experience in systems integration, software development, and IT security across both enterprise and consulting environments, he brings a practical understanding of secure system design and deployment. His credentials include PMP, CompTIA Security+, CEH, and AWS Certified Cloud Practitioner, reflecting his balanced expertise in governance, risk management, and cloud operations. Agus has worked with leading organizations such as Citi and Check Point Software Technologies, providing hands-on technical and security support across multi-cloud platforms.

Danny Teo is a cybersecurity and IT infrastructure consultant with over 20 years of experience in systems administration, endpoint protection, and enterprise network management. A certified Microsoft trainer, he has delivered professional courses in security operations, cloud administration, and IT compliance for organizations across Southeast Asia. Danny’s background in integrating cloud and on-premise systems gives him a strong foundation in designing secure, high-performance enterprise environments.

Truman Ng is an enterprise IT and cybersecurity consultant with over 20 years of experience in cloud computing, network architecture, and secure systems deployment. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained numerous organizations in cybersecurity awareness, data protection, and digital resilience strategies. His expertise lies in integrating cybersecurity practices into business operations to ensure both efficiency and compliance.
In “Cyber Security Awareness Course for Personal and Businesses,” Truman delivers practical insights into protecting personal and organizational assets from cyber threats. His sessions cover network security fundamentals, risk prevention, and incident response planning for non-technical audiences. Through his engaging and practical teaching style, he helps participants develop a proactive approach to cybersecurity—empowering them to recognize, prevent, and respond to digital threats with confidence.