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ISO 9001:2015 Quality Management System

Introductory Course for anyone involved in the development, implementation and management of a QMS based on ISO 9001:2015, This 1 Day course provides participants with the in depth understanding and knowledge on Quality Management System based on ISO 9001:2015. This course provides the guidelines for implementation of the QMS and also provides insight from the auditing perspective. This course is suitable for Professionals who are responsible for developing and implementing quality management systems based on ISO 9001.

Course Objectives

  • Understand the application of Quality Management Principles in the context of ISO 9001:2008
  • Purpose and benefits of a Quality Management System (QMS)
  • Understand the terms and terminology related to ISO 9001
  • Identify processes that must be controlled or improved
  • Documentation requirements for ISO 9001


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Course Code: CRS-N-0034629

Course Booking

$248.00

Course Date

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Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.


Training Grant and Subsidy

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory

Course Details

Module 1: ISO family, Background and development

  • Background and Development of ISO 9000
  • Overview of ISO 9000 Series standard
  • ISO 9001 Standard
  • Terminologies

Module 2: Understanding Quality Concepts, the purpose and rationale for a QMS

  • The Quality Pyramid
  • Quality Systems
  • Quality Management models
  • Quality Management Frameworks
  • Benefits of a QMS
  • Applying Quality Management Principles 
  • 4-tier QMS documentation model
  • Applying the Process Approach in a QMS 
  • Understanding Quality Management Requirements 
  • Understanding the PDCA cycle 

Module 3: ISO 9001:2015 Overview

  • Benefits of ISO 9000:2015
  • Understanding the requirements of ISO 9001:2015 
  • Twenty Quality Elements in ISO 9000
  • Characteristics of an ISO 9000 Quality System
  • SWOT Analysis of ISO 9001:2015

Module 4: Implementing ISO 9001:2015 Quality Management System

  • Planning and initial tasks
  • Designing ISO 9001:2015 QMS
  • Implementation of ISO 9001:2015 QMS
  • Internal Audit

Module 5: General Aspects

  • Migrating from ISO 9001:2008 to ISO 9001:2015
  • Pitfalls and Best Practices for ISO 9001 
  • Risk Assessment in ISO 9000 Quality Management Systems
  • TickIT initiative for ISO 9000 compliance in IT/Software Industry

Who Should Attend

Project Managers, Engineers and Quality professionals responsible for implementing ISO 9001:2008

Prerequisite

Nil

Trainers

ISO 9001 TrainerTan Kian Meng is currently a part time statistics lecturer in polytechnics. He has more than 15 years of Quality Engineering and Quality Management experience with a global electronic manufacturing MNC, where there were opportunities to practice statistical and quality improvement methodologies. His area of specialty include SPC, SQC, Process Capability Improvement, DoE, FMEA, 6-Sigma, GD&T, GRR and Quality Systems.

He is graduated from NUS with a B.Sc. in Mechanical Engineering and M.Sc. in Industrial & System Engineering. He was also a Certified Quality Engineer with ASQ.

ISO 9001 Quality Management TrainerTerence Ee has delivered IT training in Singapore and Myanmar. He has also facilitated faith formation courses for Christians in Singapore and Myanmar. As a trainer, his mission is to co-create insightful and actionable learning experiences with his learners.His current areas of focus include project management, information security management, quality management and office productivity applications.

Terence has more than 25 years of corporate IT experience. He has held senior management roles in the public and private sectors. He holds a Master of Science in Technology Management, a Bachelor of Science in Computer and Information Sciences, a Diploma in Family Education, and the Advanced Certificate in Training and Assessment (ACTA). Part of his spare time goes towards tutoring his children in their studies (while learning a thing or two along the way). He is also imparting to them the essential skills for thriving in a digital world.

ISO 9001 TrainerStephen Tan is a Supply Chain professional and practitioner with extensive experiences in End to End Supply Chain, Operations and Supply Management. His experience hails from his career at senior management level at MNC, SME and Non-Profit organisation with industries ranging from Electronic, Chemical, Healthcare, and Offshore & Marine including Oil & Gas industries. He graduated with a Bachelor of Business Administration with Distinction from RMIT University. Stephen also has an MBA from Macquarie University as well as a Certified Diploma in Accounting & Finance (ACCA, UK). He is awarded Life Time Certification in Supply Management from ISM, USA and the IE study award with Singapore Management University for Global Supply Chain Management.

He trains (ACTA certified), lecture and does adhoc consultancy project and had worked a philanthropic organization and currently Unilever Indonesia working on Supply Chain and Operations optimization after his stint with a Norwegian regional AP office working on ERP project.

Stephen is an ardent and enthusiastic user of MS Excel not only to simplify reporting for KPI but also as a tool for problem solving, decision making and cost optimization. He has also created various MS Excel tools that linked with ERP to create What-If scenario to solve problem and provide optimum solution. He believes in lifelong learning and has obtained a Specialist Diploma in Business Intelligence and Data Analytic in 2017. He desires to extend the Data Visualization capability of MS Excel, deepening his knowledge, simplifying it and sharing and teaching his knowledge to professional as well as layman.

He had worked previously with HP, CMB as Regional Procurement and handles End to End Supply Chain, Operations, Logistics with top European Flavor and Fragrance companies: Dragoco, Symrise. He also does IT projects, ERP implementations with various systems ranging from RenCS, SAP, IFS and as well as smaller SAGE-ACCPAC supply module systems which automates as well as optimize resources.

He has also developed business analytic system for Supply Chain, Order management, On-Time Delivery and Inventory Control system using combination of Excel, MS Access and other IT tools to leverage data from IT and ERP systems.

ISO 9001 TrainerSameer Koul an accomplished IT Professional with more than 19 years' experience in IT Services & consulting and Telecom domain.  Sameer is a Post Graduate Diploma in Advanced Computing from CDAC and Electronics and Communication engineering graduate from the University of Pune. Sameer has worked in Senior Positions in reputed multinational companies. He was Director OSS Operations and Delivery in Singtel where he had hands on experience in implementing ITIL based best practices. He worked as a Director/Solution Management in Amdocs and had experience in directing a program that was based on Agile and DevOps concepts. Sameer was also in charge for implementing Advanced Integration Methodology for large Systems Integration Projects at Alcatel-Lucent. Sameer has more than 10 years of experience in Program/Project Management and is a certified PRINCE2 practitioner. Sameer is also Certified in ITIL Foundations. Sameer is trained in Scoping requirement analysis and has knowledge and excellent experience in this area.

Sameer has also worked with reputed consulting companies and is passionate about training and consulting in the areas of Project/Program Management, Requirement Management and ITIL implementation. Having worked in R&D departments of Alcatel-Lucent and Motorola, Sameer has a good technical background and is Certified Java Developer and Cisco Certified Network Associate.

ISO 9001 TrainerBalasubramanian(Bala) Meenakshisundaram , is a Financial Services Technology professional with over 20 years of experience in Consumer Banking domain.

Till recently he was with Citibank’s global consumer technology unit, in Singapore.

He is currently a Director in GCCOE Info tech , a Start up that specialises in Private Social Networks, Educational Technology and Fintech.

He has a very good exposure to the consumer banking industry in most countries across all regions (North Americas, South Americas, Europe and Asia) as a Global Delivery Manager, as part of the Global Consumer Technology unit of Citibank, N.A, in Singapore.

He has been involved 3 major product life cycles of the Core banking systems in Citibank,  International  during his tenure and has actively implemented systems in Account opening,  Consumer loans and Insurance domains as an application development specialist.

He has a Master’s degree in Computer Science and Engineering and has contributed to the growth of IT as an MIS specialist in Automobile and Heavy Industries Sectors apart from Consumer Banking . He has significant experience in manufacturing systems of mass production.

He lives in Singapore with his wife and son and he is passionate about developing the next generation in Singapore to sustain the IT leadership in the years to come. He is also keenly interested in promoting the use of open source tools for improving the automation and enhancing the productivity of the small and medium businesses.

Customer Reviews (1)

Will RecommendReview by Wong Yan Lin
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NIl (Posted on 12/24/2017)

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