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Course Details
Course Details
What You'll Learn
Topic 1: Overview of ISO 9001 Quality Management System (QMS)
Topic 2: Planning, Support, Operation
Topic 3: Performance Evaluation
Topic 4: Continual Improvement
Course Info
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
You will need the following for this course:
- A web browser such as Google Chrome, Microsoft Edge or Safari – free
- Access to the course materials provided in class
Hardware: Windows PC or Mac laptop
Job Roles
Job Roles
- Quality Manager
- Quality Assurance Specialist
- Quality Control Inspector
- QMS Auditor
- Operations Manager
- Production Manager
- Process Engineer
- Continuous Improvement Manager
- Compliance Officer
- Supply Chain Manager
- Product Development Manager
- Manufacturing Supervisor
- Business Process Consultant
- Quality Analyst
- Training and Development Specialist
Trainers
Trainers
Dr. Smita Singh is an environmental and quality management consultant with more than 15 years of expertise in sustainability, compliance and process optimisation. She holds a PhD and has advised organisations on integrating ISO 9001 standards into broader sustainability and operational frameworks. Her background includes extensive work in internal auditing, quality assurance and environmental monitoring for both public and private sector projects, making her well versed in applying ISO standards for organisational improvement. As an ISO standards auditing specialist across ISO 9001, ISO 14001 and ISO 14064, she understands how management system standards share common principles of planning, control, evaluation and continual improvement, and how they can work together within one organisation. She is an ACLP-certified corporate trainer, lecturer and assessor whose sessions blend analytical thinking with practical, process-based management. Her consultancy work has supported organisations in linking quality planning, stakeholder engagement and performance evaluation, and she is known for explaining management system requirements in plain language so that teams from any function can see how the standard applies to their daily work.
In ISO 9001:2015 Quality Management System, Dr. Smita introduces the world's most widely adopted quality standard and explains how it helps organisations deliver consistent products and services, satisfy customers and improve continuously. She begins with an overview of the QMS and its structure, then works through planning, support and operation, showing how quality objectives, resources and operational controls fit together in practice. Her internal auditing and quality assurance experience brings the performance evaluation topic to life, as learners see how monitoring, measurement, analysis and management review reveal whether a system is truly working. She concludes with continual improvement, connecting quality management principles with sustainability and longer-term organisational goals. She also draws on her experience across multiple ISO standards to show how a well-designed quality management system can sit alongside environmental and sustainability systems, so that organisations avoid duplicated effort and build one coherent approach to managing performance and risk. Through practical examples, learners gain a clear understanding of ISO 9001 requirements and practical tools to enhance quality performance, support certification readiness and achieve measurable business outcomes.
Terence Ee is a trainer and consultant whose current areas of focus include quality management, project management, information security management and office productivity applications. He has more than 25 years of corporate IT experience, including senior management roles in the public and private sectors as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, where he led major IT modernisation projects. Since 2017 he has worked as an independent consultant guiding SMEs and enterprises, and he has delivered training in Singapore and Myanmar. He holds a Master of Science in Technology Management, a Bachelor of Science in Computer and Information Sciences and the Advanced Certificate in Training and Assessment (ACTA).
In ISO 9001:2015 Quality Management System, Terence draws on his quality management focus and his experience of running large organisational systems to make the standard practical. Learners start with an overview of the ISO 9001 QMS, then work through planning, support and operation, performance evaluation and continual improvement, relating each area to how real processes are managed and measured. His mission as a trainer is to co-create insightful and actionable learning experiences, so sessions use case studies and hands-on practice, and participants leave ready to help implement or maintain an ISO 9001 QMS in their own organisation.
Review
Customer Reviews (31)
- might recommend Review by Course Participant/Trainee
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Perhaps make it less dry. Add in more story telling portion & personal experience to make things more engaging (Posted on 2/10/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Use more examples when iterating principles.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Most useful and easy to understand. (Posted on 12/3/2020) - will recommend Review by Course Participant/Trainee
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Fantastic sharing by Mr Victor. Gave ideas on how I'm supposed to implement QMS in my organisation. He even touched on basic statistics and data studies (Posted on 11/5/2020)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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The course can be more balanced between before and after lunch.. for eg, the first half before lunch is 2 hr, but the second Half after lunch is 4 + hour and too content heavy.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Trainer Terence Ee has provided good examples that are clear and simple to understand, and this helps in learning the course materials. (Posted on 10/8/2020) - will recommend Review by Course Participant/Trainee
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Slides that has picture diagrams to be printed in full size as the diagrams in the slides are too small to see.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Terrence is a great Trainer. He provides good examples in his explanations to ensure that we understand clearly the modules. I enjoyed his training! (Posted on 10/8/2020)
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