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Critical Thinking and Problem Solving Course in Singapore

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

Generative AI for Problem Solving

Course Code: C1234

4 Review(s) | Add Your Review

What's This Course About

Solve problems faster and smarter with Generative AI for Problem Solving. This hands-on 2-day course teaches you how to apply generative AI tools such as ChatGPT and Claude together with structured critical-thinking frameworks to analyse problems, generate solutions and make better decisions. You will learn to use AI as a thinking partner while keeping your judgement in control.

Through practical workshops, participants will use generative AI to define problems, explore root causes, generate and evaluate options, and communicate recommendations. By the end of the course, you will be able to combine critical thinking with generative AI to tackle complex problems and make confident, well-reasoned decisions.

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1 Foundations of Critical Thinking and Generative AI

  • Introduction to Problem Solving and Generative AI
  • Popular GenAI Tools (ChatGPT, Claude)
  • Writing Effective Prompts for Thinking
  • Combining Frameworks with AI

Topic 2 Defining and Analysing Problems with AI

  • Framing the Problem Clearly
  • Exploring Root Causes with AI
  • Gathering and Structuring Information
  • Avoiding Bias and Checking AI Output

Topic 3 Generating and Evaluating Solutions with AI

  • Generating Options at Scale
  • Evaluating and Prioritising Solutions
  • Scenario and Risk Analysis with AI
  • Making Better Decisions

Topic 4 Communicating and Applying Solutions with AI

  • Building a Case with AI
  • Creating Clear Recommendations
  • Presenting and Storytelling
  • Applying AI Problem Solving at Work

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Prerequisite

The learner must meet the minimum requirement below :

  • At least O levels and above education
  • Read, write, speak and understand English

    Mode of Training

    Instructor Classroom Training

    WSQ Funding Validity Period

    1 Nov 2020 - 1 Nov 2022

    WSQ Course Fee Funding

    Self-Sponsored

    • Click here for more info on the funding for self-sponsored.
    • Eligible Singapore Citizens can use their SkillsFuture Credit and PSEA funds to offset course fee payable after funding.

    Employer-Sponsored

    • Click here for more info on the funding for employer-sponsored.
    • Absentee Payroll claimable by SMEs: Up to 80%of hourly basic salary capped at $7.50/hr
    • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr

    WSQ Assessment

    • Participants will be assessed through individual assessment
    • Passing Criteria – Participants are to answer all questions accurately in the individual written assessment.
    • Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency standards. 

    Job Roles

    Job Roles

    • Operations Manager
    • Project Manager
    • Human Resources Specialist
    • Team Leader
    • Business Analyst
    • Quality Assurance Manager
    • Organizational Development Specialist
    • Change Management Consultant
    • Process Improvement Specialist
    • Department Head/Supervisor
    • Customer Service Manager
    • Training and Development Manager
    • Risk Management Specialist
    • Strategy Consultant
    • Workplace Mediator.

    Trainers

    Trainers

    Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.

    Review

    Customer Reviews (4)

    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    it could be a two day course as the various problem solving technique was briefly covered. more interactive activity could be done to help us understand the different various problem solving technique. (Posted on 1/12/2023)
    Its all good, thank you Mr Tan! Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Its all good, thank you Mr Tan! (Posted on 1/9/2023)
    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    . (Posted on 1/9/2023)
    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Prefer to proceed with class if there is more than one participant
    Will like to explore effective communications course by Stefan Tan. (Posted on 12/5/2021)

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