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Generative AI for Problem Solving

Course Information

  • Sessions 1 day
  • Duration 7.5 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Generative AI for Problem Solving

Course Code: C1234

4 Review(s) | Add Your Review

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What's This Course About

This course equips participants with practical skills to use Generative AI for structured problem-solving and informed decision-making in the workplace. Learners will identify performance gaps, define problems clearly, gather relevant information, and investigate the root causes of operational and organisational challenges.

Participants will apply Generative AI to analyse complex information, uncover patterns, examine issues from multiple perspectives, and generate potential solutions. They will use established analytical methods, root-cause analysis tools, creative thinking techniques, and collaborative approaches to develop well-supported responses to real-world problems.

The course also covers how to evaluate and prioritise proposed solutions using defined criteria such as feasibility, cost, risk, impact, resources, and alignment with organisational objectives. Learners will develop corrective action plans that specify responsibilities, timelines, expected outcomes, and performance measures.

Through practical activities, participants will use Generative AI to support implementation planning, monitor results, evaluate solution effectiveness, and recommend further improvements. Emphasis is placed on verifying AI-generated information, protecting confidential data, recognising potential bias, and maintaining human oversight.

By the end of the course, participants will be able to integrate Generative AI into a systematic problem-solving process—from problem identification and root-cause analysis to solution development, implementation, and continuous improvement.

Funding Options

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - Generative AI for Problem Solving

Course Fee

₵4,200.00 (GST-exclusive)
₵4,578.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Identifying Performance Gaps and Root Causes with Generative AI

Topic 2: Developing Corrective Plans and Evaluating Potential Solutions

Topic 3: Selecting, Implementing and Measuring the Effectiveness of Solutions

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Prerequisite

The learner must meet the minimum requirement below :

  • At least O levels and above education
  • Read, write, speak and understand English

    Mode of Training

    Instructor Classroom Training

    WSQ Funding Validity Period

    1 Nov 2020 - 1 Nov 2022

    WSQ Course Fee Funding

    Self-Sponsored

    • Click here for more info on the funding for self-sponsored.
    • Eligible Singapore Citizens can use their SkillsFuture Credit and PSEA funds to offset course fee payable after funding.

    Employer-Sponsored

    • Click here for more info on the funding for employer-sponsored.
    • Absentee Payroll claimable by SMEs: Up to 80%of hourly basic salary capped at $7.50/hr
    • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr

    WSQ Assessment

    • Participants will be assessed through individual assessment
    • Passing Criteria – Participants are to answer all questions accurately in the individual written assessment.
    • Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency standards. 

    Job Roles

    Job Roles

    • Operations Manager
    • Project Manager
    • Human Resources Specialist
    • Team Leader
    • Business Analyst
    • Quality Assurance Manager
    • Organizational Development Specialist
    • Change Management Consultant
    • Process Improvement Specialist
    • Department Head/Supervisor
    • Customer Service Manager
    • Training and Development Manager
    • Risk Management Specialist
    • Strategy Consultant
    • Workplace Mediator.

    Trainers

    Trainers

    Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.

    Review

    Customer Reviews (4)

    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    it could be a two day course as the various problem solving technique was briefly covered. more interactive activity could be done to help us understand the different various problem solving technique. (Posted on 1/12/2023)
    Its all good, thank you Mr Tan! Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Its all good, thank you Mr Tan! (Posted on 1/9/2023)
    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    . (Posted on 1/9/2023)
    will recommend Review by Course Participant/Trainee
    1. Do you find the course meet your expectation?
    2. Do you find the trainer knowledgeable in this subject?
    3. How do you find the training environment
    Prefer to proceed with class if there is more than one participant
    Will like to explore effective communications course by Stefan Tan. (Posted on 12/5/2021)

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