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Course Details
Course Details
What You'll Learn
Topic 1: Preparation for Negotiation
- Identifying your negotiation outcomes and the importance of negotiation
- Knowing the context of negotiation and Identify roles and responsibilities
- Understanding negotiation styles with consideration on social and cultural differences
- Preparing relevant background information and plan your negotiation
Topic 2: Negotiation Tactics
- Opening offers and tactics on dealing with difficult people
- Listening and building empathy
- Anchoring and framing techniques for mutual benefits
- Applying negotiation techniques to achieve desired outcomes
- Avoiding final offer and do not use round numbers
- Considering relevant precedents in past negations
- Closing your offer and debriefing your negotiation
- Evaluate your negotiation outcomes
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- Sales Manager
- Business Development Manager
- Procurement Manager
- Contract Manager
- Account Manager
- Real Estate Broker
- Mergers & Acquisitions Specialist
- Corporate Lawyer
- Supply Chain Negotiator
- Licensing Specialist
- International Trade Specialist
- Partnership Development Manager
- Vendor Relationship Manager
- Corporate Trainer
- Strategic Alliances Manager.
Trainers
Trainers
Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
Armand Abdul Rahim is an ACLP-certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness, and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages, and foster positive workplace relationships. His engaging and learner-focused style makes technical concepts in communication highly relatable.
In his training, Armand emphasizes emotional intelligence, rapport building, and handling challenging conversations. He uses interactive discussions and practical exercises to help learners enhance both collaboration with colleagues and customer satisfaction, ensuring participants leave with actionable tools to strengthen workplace communication.
Review
Customer Reviews (2)
- Recommended Review by Course Participant/Trainee
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Very lucky to have a 1 to 1 session with trainer Michael Seow. He have shared many case study which helps to understand negotiation concepts. (Posted on 11/21/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 3/15/2023)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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