Course Information

  • Sessions 4 days
  • Duration 30 hrs
  • Level Intermediate
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Business Transformation with AI Agents

Course Code: C997
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What's This Course About

This WSQ AI Agents for Business course equips learners with the knowledge and practical skills to design, build, and deploy AI agents that automate business processes, improve productivity, and support intelligent decision-making. Participants will learn how AI agents combine large language models (LLMs), reasoning, planning, memory, and tool integration to perform business tasks autonomously while collaborating effectively with human users.

The course introduces the fundamentals of agentic AI, prompt engineering, context engineering, and AI-powered workflow automation. Learners will gain hands-on experience in building AI agents that can retrieve information, interact with enterprise applications through APIs, execute business workflows, and automate repetitive tasks across different business functions.

Participants will also explore Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), memory management, multi-agent collaboration, and human-in-the-loop workflows to develop reliable, context-aware, and scalable AI solutions. Practical exercises demonstrate how AI agents can be applied to customer service, sales, marketing, finance, human resources, operations, and knowledge management.

The course further covers responsible AI practices, governance, security, guardrails, and deployment considerations to ensure AI agents operate safely and effectively in enterprise environments. By the end of the course, learners will be able to design, develop, and deploy business AI agents that integrate with existing systems, automate end-to-end processes, and create an AI-powered digital workforce capable of increasing organisational efficiency, innovation, and business value.

Funding Options

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - Autonomous AI Agents

Course Fee

MYR4,080.00 (GST-exclusive)
MYR4,447.20 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Foundations of AI Agents for Business

Topic 2: Building and Integrating Business AI Agents

Topic 3: Intelligent Business Automation with AI Agents

Topic 4: Deploying, Governing, and Optimising AI Agents

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Data Scientist
  • Machine Learning Engineer
  • AI Engineer
  • Data Analyst
  • Software Engineer
  • Cloud Solutions Architect
  • Research Scientist
  • Application Developer
  • Big Data Engineer
  • Business Intelligence Developer
  • Robotics Engineer
  • Quantitative Analyst
  • Systems Analyst
  • Product Manager
  • Technical Program Manager

Trainers

Trainers

Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.
Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.
Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc

Solomon Soh is an experienced Data Scientist and AI Trainer with a strong record of teaching and mentoring in Python programming, data analytics, and machine learning. Currently a Data Science Trainer with IBM Singapore, he has coached teams on projects involving natural language processing, computer vision, and chatbots, achieving a 96% learner satisfaction rating for his communication and technical expertise. His career spans roles at Workforce Optimizer, Certis Cisco, Ernst & Young, and IQVIA, where he applied Python-driven analytics to improve operations, optimize staffing, and deliver actionable insights. His academic background includes a double degree in Economics and Psychology from Singapore Management University (Summa Cum Laude, triple major in Analytics), an MBA, and a Master’s in Financial Engineering.

Anil  is a ACLP certified trainer. He is an Enterprise Cloud and DevOps Consultant , responsible for  helping clients to move Virtual data centre to Private Cloud based on OpenStack and Public Cloud ( AWS, Azure and Google cloud) . Consulting and training experience on Devops tool chain like github , Jenkins, Sonarqube, Docker & kubernetes, Cloud foundry, Openshift, Ansible and SaltStack. Lot of my Role is involved design and implementation of a solution and training

Dr. Alfred Ang is the founder of Tertiary Courses. He is a serial entrepreneur. He founded OSWeb2Design Singapore Pte Ltd in 2007 offering web development, e-commerce store development, graphics design, ebook publishing, mobile apps development, and digital marketing services. He established the first online gardening store in Singapore, Eco City Hydroponics Pte Ltd in 2000, offering a wide range of gardening products such as seeds, plant nutrients, hydroponics kits etc. Eco City Hydroponics has become the most popular and successful gardening store in Singapore. He founded Tertiary Infotech Pte Ltd in 2012 and transformed the business to a training platform, Tertiary Courses in 2014. Tertiary Courses offers a wide range of SkillsFuture courses for PMETs to upgrade their skills and knowledge. He also established Tertiary Courses Malaysia in 2016. He also founded Tertiary Robotics in 2015 offering Arduino, Raspberry Pi, Microbit and Robotics products
Dr. Alfred Ang earned his Ph.D. from National University of Singapore in 2000, majoring in Electrical and Electronics Engineering. He also completed an online MBA course with U21 Global based in Australia. He obtained his B.Sc (Hons) from National University of Singapore in 1992, majoring in Physics. He topped his Physics cohort for 3 consecutive years and funded his degree study with Book price, awards and tuition. He has worked in Defence, Electronics and Semiconductor Industries. His current interests include Machine Learning, Deep Learning, Artificial Intelligence, Internet of Things, Robotics and Programming.
Dr. Alfred Ang is IBM certified instructor for AI Practitioners course. He is a ACTA certified trainer and DACE certified curriculum developer. He was Distinguished Toastmasters (DTM) and Senior Member of IEEE. He has published more than 20 peer reviewed papers and co-inventors for more than 20 inventions.

Review

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Have a longer topic time on GCP itself (Posted on 5/23/2023)
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