Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
: E-commerce Management
TSC Code
FSS-CFC-4053-1.1

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Manage operational plans and select tools to deliver effective e-commerce messaging strategies.
  • LO2: Collaborate with vendors to build visibility and implement drop-shipping promotion strategies.
  • LO3: Manage execution and budget control to achieve targeted e-commerce outcomes.
  • LO4: Determine performance indicators and evaluate customer responses to optimise e-commerce effectiveness.
Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Managing E-Commerce Operations To Grow Sales

Course Code: TGS-2026061330
  • WSQ
  • SkillsFuture Credit
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

What's This Course About

This WSQ Managing E-Commerce Operations To Grow Sales course equips learners with the essential skills to manage e-commerce platforms, select the right operational tools, and execute strategic messaging to drive digital sales. You will learn how to evaluate and select e-commerce channels that align with your business objectives and customer reach, and craft compelling promotional campaigns that build visibility and engagement.

Participants will gain hands-on knowledge in collaborating with vendors for drop-shipping strategies, managing budgets effectively, and monitoring the execution of e-commerce initiatives. The course also covers identifying key performance indicators, analysing customer behaviour, and using data insights to optimise e-commerce effectiveness and boost sales outcomes.

WSQ Funding

Full Fee $1,000.00 Before GST
GST $90.00 9% of fee
Baseline Nett $590.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $390.00 SG age 40+ · 70% funded
WSQ Funding
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2025056362)

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course FeeBefore Funding

$1,000.00 (GST-exclusive)
$1,090.00 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

LU1: e-Commerce Platforms

T1: Messages to be communicated

T2: Manage operational plans to support objectives of e-commerce activities

T3: Select potential e-commerce platforms to reach out to target customers effectively

LU2: Vendor Selection and Drop Shipping

T1: Types of communication tools

T2: Collaborate with vendors to create sales opportunities and enhance online awareness and website visibility

T3: Develop promotion mechanics, drop-shipping and e-commerce activities

LU3: E-commerce Execution and Cost Control

T1: e-commerce management tactics

T2: Manage execution of e-commerce activities to achieve the desired results

T3: Manage budgets of e-commerce activities

LU4: E-Commerce Sales Performance

T1: Types of performance metrics and indicators

T2: Determine performance measures for e-commerce activities

T3: Evaluate customer responses to determine effectiveness of e-commerce activities

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • E-commerce Manager
  • Online Sales Executive
  • Digital Marketing Specialist
  • E-commerce Operations Executive
  • E-commerce Strategist
  • Business Development Executive
  • Retail Operations Manager
  • Marketplace Specialist
  • Supply Chain Coordinator
  • Online Merchandiser
  • Product Listing Specialist
  • Brand Manager (E-commerce)
  • E-commerce Analyst
  • Performance Marketing Executive
  • Inventory & Fulfilment Executive
  • Vendor Relations Manager
  • E-commerce Project Coordinator
  • Digital Commerce Consultant
  • Omnichannel Retail Executive
  • Shopify Store Manager

Trainers

Trainers

Patrick Foo: Patrick Foo is a ACTA certified trainer. In 2010, Patrick earned his Advanced Search Engine Marketing Certification from Search Engine Academy, USA, and started Business Online Centre, a one-stop solution business for SMEs looking for online presence. Services range from domain registration, hosting, web design, Internet (SEO/SEM) and Facebook marketing. He has been conducting website design classes (public and corporate) since 2011, using popular open-source platforms like Joomla. Janice Ong: Janice Ong is a ACLP certified trainer. Janice is a dynamic and results focused leader with global experience. She has over 20 years of business development, sales, marketing, strategy, digital marketing, eCommerce, training experience. She is Assertive Protagonist. Extraverted, Intuitive, Charismatic Leader.Janice is early pioneer in e-Commerce, Website Development, Digital Marketing, CMS Content Management System with over 20 years of experience since her 1st job after graduation. She has great leadership, management and communication skills. She has an agile mind, able to handle complex problems, find solution and deliver outstanding results. She is an Associate Adult Educator (AEP-AAE) and a Certified WSQ ACLP (Advanced Certificate in Learning and Performance) Trainer, Facilitator, Assessor recognized and approved by Institute for Adult Learning (IAL). She has obtained SkillsFuture Singapore (SSG) recognized Training and Adult Education (TAE) competencies to perform the role of learning facilitator and assessor of SSG-funded WSQ certified courses. She is competent in Learning Experience Delivery, Skills Framework Adoption, Technology-enabled Learning Delivery, Workplace Learning Delivery, Learning Solution Design, Assessment Design and Implementation.

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