WSQ - ISO 9001 Quality Management System (QMS) Internal Auditor Training

Topic 1: Introduction to Audit Activities and Compliance Methodologies

• Overview of ISO 9001 Quality Management System (QMS) 
• Introduction to Audit Methodologies 

Topics 2: Analysis and Interpretation of Audit Results

• Analyze audit results 
• Identifying compliance gaps 
• Drawing meaningful conclusions 

Topic 3: Risk Mitigation and Improvement Measures

• Non-Compliance Identification 
• Common pitfalls in QMS 
• Severity levels of non-compliance 
• Improvement Plans 
• Creating action plans 
• Role of the PDCA (Plan-Do-Check-Act) cycle in improvement 

Topic 4: Adherence to Compliance Standards

• Internal compliance standards 
• Importance of organizational policies 
• External regulatory guidelines 
• Change management in auditing 
• Implementing changes without disrupting current operations 

Final Assessment

• Written Assessment (Q&A)
• Practical Performance

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

• Quality Manager
• Quality Assurance Specialist
• Quality Control Inspector
• QMS Auditor
• Operations Manager
• Production Manager
• Process Engineer
• Continuous Improvement Manager
• Compliance Officer
• Supply Chain Manager
• Product Development Manager
• Manufacturing Supervisor
• Business Process Consultant
• Quality Analyst
• Training and Development Specialist

Ng Herk Low: Ng Herk Low is a ACTA certified trainer. He is experienced leader in government and non-profit management roles. Demonstrated experience in people management, business development, communications, and business strategy. Personal passions in technology, design, organisation culture and personal leadership.

Lynn Foo: Lynn Foo specialises in Sustainability & ESG, Carbon Footprint Measurement & Management, ESG Reporting & Disclosure, Circular Economy/Waste Management. As a certified Sustainability (ESG) Practitioner by the Centre for Sustainability and Excellence (CSE), Lynn serves as the principal trainer for the HP-SIM SkillsFuture Queen Bee Programme - Advancing Towards a Sustainable Industry 4.0. She also imparts her knowledge to various Institutes of Higher Learning and SSG approved training partners. Leveraging her expertise in design thinking, Lynn coaches professionals in utilizing Design Thinking framework and circular economy business models to develop sustainable products and services. 

As a business practitioner with over 20 years of industry experience, including a tenure as the Director of an international school, Lynn spearheaded various portfolios including corporate strategy, sustainability initiatives, corporate social responsibility programmes and regulatory compliance.

Lynn holds the Advanced Certificate in Integrating Sustainability for a Future-Ready Business (SMU). In addition to being a CSE certified Sustainability (ESG) Practitioner, she is a Lead Auditor for ISO 14001, an accredited Green Mark Associate (Singapore Green Building Council), an IBM certified Design Thinking Instructor, a certified Scrum Master, an IAPP certified Information Privacy Manager, and an IMDA approved PDPA trainer.