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WSQ - Fundamentals of ISO 9001 Quality Management System

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Quality System Management
TSC Code: PPRE-QUA-4007-1.1

Funding for this course is valid from 3 May 2023 to 2 May 2027. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Identify area of improvement using ISO 9001 QMS and perform process improvement.
LO2: Apply quality tools from QMS and monitor key metrics.
LO3: Evaluate and assess compliance against QMS requirements.
LO4: Follow up on the QMS improvement process sand document continual improvement.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Fundamentals of ISO 9001 Quality Management System

Course Code: TGS-2023020563

WSQ
SFC
PSEA
UTAP
SFEC
Absentee Payroll
MCES

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Embark on a journey to master the Fundamentals of ISO 9001 Quality Management System (QMS) with our comprehensive course. Designed for professionals seeking to enhance their understanding of quality management principles, this course will guide you through the key elements of the ISO 9001 standard, enabling you to implement and maintain a robust QMS within your organization.

Explore the core components of ISO 9001, including process approach, risk-based thinking, and continuous improvement. Gain insights into quality management best practices, learn to identify gaps, and develop strategies to ensure customer satisfaction and operational excellence. With up to 70% WSQ funding subsidy available, equip yourself with the knowledge and skills necessary to create a culture of quality and improve your organization's performance. Enroll today and kick-start your ISO 9001 journey.

Full Fee $800.00 Before GST

GST $72.00 9% of fee

Baseline Nett $472.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $312.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Overview of ISO 9001 Quality Management System (QMS)

Introduction to ISO 9001 and QMS

Areas of improvement in Quality

Context of Organization and Leadership

Topic 2: Planning, Support, Operation

Planning, Support and Operation quality tools in ISO 9001

Quality objectives and planning to achieve them

Monitoring and measuring resources

Topic 3: Performance Evaluation

Performance evaluation in ISO9001 QMS

Monitoring, measurement, analysis and evaluation

Internal audit and management review

Topic 4: Continual Improvement

Improvement in ISO9001 QMS

Non-conformity and corrective actions

Continual improvement documentation

Written Exam
Case Study

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA), or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2023020563.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

Make sure your NTUC membership is paid up before the course starts.
Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
Attend at least 75% of the course and sit all assessments.
Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
NTUC usually pays the claim within 4 weeks of submission.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Quality Manager
Quality Assurance Specialist
Quality Control Inspector
QMS Auditor
Operations Manager
Production Manager
Process Engineer
Continuous Improvement Manager
Compliance Officer
Supply Chain Manager
Product Development Manager
Manufacturing Supervisor
Business Process Consultant
Quality Analyst
Training and Development Specialist

Trainers

With more than 15 years of expertise in sustainability, compliance and process optimisation, Dr. Smita Singh is an experienced quality and environmental management consultant who holds a PhD. She has advised organisations on integrating ISO 9001 standards into broader sustainability and operational frameworks, and her background includes extensive work in internal auditing, quality assurance and environmental monitoring for public and private sector projects. Her ISO standards auditing practice covers ISO 9001, ISO 14001 and ISO 14064, giving her a well-rounded view of how management system standards drive organisational improvement. She has also guided organisations through environmental impact assessments and ISO-compliant sustainability systems. Dr. Smita is an ACLP-certified corporate trainer, lecturer and assessor and an experienced WSQ trainer whose sessions blend scientific analysis with process-based management. Her experience in quality planning, stakeholder engagement and performance evaluation allows her to explain the standard in practical terms, connecting each requirement to the everyday processes, records and decisions that determine whether customers receive consistent products and services.

In WSQ Fundamentals of ISO 9001 Quality Management System, Dr. Smita helps participants connect quality management principles with continual improvement and sustainability goals. She opens with an introduction to ISO 9001 and the QMS, the context of the organisation and leadership, and helps learners recognise areas for quality improvement in their own workplaces. Under planning, support and operation, she demonstrates quality tools, the setting of quality objectives and plans to achieve them, and the management of monitoring and measuring resources. Her internal auditing and quality assurance experience is especially valuable in the performance evaluation topic, where learners explore monitoring, measurement, analysis and evaluation, internal audit and management review aligned with ISO 9001:2015. The course ends with non-conformity, corrective action and continual improvement documentation. Throughout the sessions she uses practical case examples to show how organisations of different sizes apply the standard, and she encourages learners to relate each clause to their own processes so the knowledge can be applied immediately back at work. Learners leave with practical tools to strengthen quality performance, support stakeholder engagement and achieve measurable business outcomes.

Sivanesan Sivakaruniam is a quality and environmental management systems expert with long experience in ISO implementation, auditing and organisational excellence. He has guided numerous companies in achieving ISO 9001, ISO 14001 and ISO 45001 certification across industries including manufacturing, logistics and services, and as a certified ISO Lead Auditor and ACTA-qualified trainer he specialises in building robust quality systems that enhance process efficiency, customer satisfaction and continual improvement. His background also includes technology risk management, systems auditing and business process control, having led compliance initiatives across the manufacturing and service industries.

In WSQ Fundamentals of ISO 9001 Quality Management System, Sivanesan provides practical insight into implementing and maintaining an effective QMS. Learners are introduced to ISO 9001, areas of quality improvement and the context of the organisation and leadership, then explore planning, support and operation quality tools, quality objectives and monitoring and measuring resources. The course moves on to performance evaluation, internal audit and management review, and closes with non-conformity, corrective action and continual improvement. Through case studies and interactive exercises, he shows participants how to align ISO 9001 requirements with business strategy for consistency, compliance and long-term success.

Terence Ee is a business consultant and certified quality management professional experienced in ISO implementation, process improvement and organisational development. He has led multiple certification projects in ISO 9001 and related management systems, supporting organisations in establishing efficient workflows and audit-ready documentation, and his training approach is structured, outcome-driven and grounded in real-world implementation experience. He also brings senior IT leadership experience, having served as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, and since 2017 he has worked as an independent consultant and WSQ-accredited trainer.

In WSQ Fundamentals of ISO 9001 Quality Management System, Terence builds participants' understanding of QMS frameworks and their practical application in business operations. Learners start with ISO 9001, areas for quality improvement, the context of the organisation and leadership, then work through planning, support and operation tools, quality objectives and monitoring resources, performance evaluation, internal audit and management review, and finally non-conformity, corrective action and continual improvement. His sessions emphasise process mapping, performance monitoring and internal auditing good practice, translating ISO 9001 requirements into actionable steps that foster customer confidence and operational excellence.

Eddy Chee is a seasoned quality management professional and trainer with extensive experience in ISO 9001 implementation, internal auditing and process improvement. Over his career he has worked with organisations across the manufacturing and service industries to design, implement and maintain quality management systems that comply with international standards, and his expertise covers both the technical and operational sides of ISO 9001, including documentation control, corrective actions and continual improvement processes. As an ACTA-certified trainer, he has conducted numerous WSQ courses in quality management and auditing.

In WSQ Fundamentals of ISO 9001 Quality Management System, Eddy equips learners with both the theory and the practical skills to apply ISO 9001 in their organisations. Participants are introduced to ISO 9001 and the QMS, areas for quality improvement and the context of the organisation and leadership, then examine planning, support and operation tools, quality objectives and monitoring and measuring resources. The course continues with performance evaluation, internal audit and management review, and concludes with non-conformity, corrective action and continual improvement documentation. His training emphasises clarity and workplace relevance, so participants can interpret the standard, manage audits and contribute effectively to their company's quality objectives.

Tan Khiang Meng is an ACTA-certified trainer, awarded by the Institute for Adult Learning in 2017, with a strong background in quality systems and operational management. He has hands-on experience in implementing and auditing ISO 9001 frameworks and, having worked across multiple industries, has helped organisations align their operations with ISO requirements, focusing on efficiency, compliance and continual improvement. He specialises in delivering engaging, practice-based courses on ISO 9001 fundamentals, and also brings a background in data analytics and business intelligence, applying statistical methods, data modelling and visualisation to performance tracking and operational optimisation.

In WSQ Fundamentals of ISO 9001 Quality Management System, Khiang Meng blends technical expertise with adult learning strategies. Learners are introduced to ISO 9001 and the QMS, areas for quality improvement and the context of the organisation, then work through planning, support and operation, quality objectives and monitoring and measuring resources. Sessions continue with performance evaluation, internal audit and management review, before closing on non-conformity, corrective action and continual improvement. His learner-centric approach ensures participants not only understand the core concepts but also gain the confidence to apply them and help build a robust, ISO-compliant quality management system.