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  • WSQ - Create Copilot Chatbots and Agents with Microsoft Copilot Studio

WSQ Develop Chatbot Content Strategy with Microsoft Power Virtual Agents

Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Content Strategy
TSC Code
ICT-SNM-4004-1.1 TSC

Learning Outcomes

By the end of the course, learners will be able to 

    • LO1: Contextualize ideas for chatbots and map out chatbot storyboards to suit customer preferences.
    • LO2: To determine the frequency and types of chatbot content to be delivered to customers.
    • LO3: To determine the modes of distributing chatbots and evaluate the chatbot execution.
    Download Course Brochure

    Certification

    • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.
    • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

    WSQ - Create Copilot Chatbots and Agents with Microsoft Copilot Studio

    Course Code: TGS-2022017524
    • WSQ
    • SkillsFuture Credit
    • PSEA
    • UTAP
    • SFEC
    • Absentee Payroll
    • MCES

    48 Review(s) | Add Your Review

    What's This Course About

    Master the art of building AI-powered chatbots with Microsoft Copilot Studio. This course will guide you through conceptualizing chatbot ideas, mapping out storyboards, and tailoring chatbot interactions to meet customer needs. You will learn to create, test, and refine chatbot topics using conversational builders, manage entities and variables, and enhance chatbot functionality with generative AI. By leveraging Microsoft Copilot Studio, you will gain hands-on experience in optimizing chatbot responses, automating tasks, and ensuring seamless customer engagement.

    Gain expertise in deploying Copilot chatbots across various platforms while analyzing their performance for continuous improvement. Learn how to integrate chatbots with Power Automate for advanced automation, transfer conversations using Omnichannel for Customer Service, and enhance chatbot usability with system fallback topics. Whether you are designing chatbots for customer service, sales, or operational automation, this course will equip you with the skills to create intelligent, high-performing digital assistants.

    WSQ Funding

    Full Fee $750.00 Before GST
    GST $67.50 9% of fee
    Baseline Nett $442.50 SG/PR age 21+ · 50% funded
    MCES / SME Nett $292.50 SG age 40+ · 70% funded
    SkillsFuture Enterprise Credit (SFEC)

    Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

    SkillsFuture Credit (SFC)

    Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

    UTAP

    Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

    PSEA

    Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

    To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2022017524)
    • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
    • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

    Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

    Course FeeBefore Funding

    $750.00 (GST-exclusive)
    $817.50 (GST-inclusive)

    Course Date

    * Required Fields

    Additional Note

    Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

    Post-Course Support

    • We provide free consultation related to the subject matter after the course.
    • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

    Cancellation & Reschedule Policy

    • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
    • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
    • Note the venue of the training is subject to changes due to availability of the classroom.

    Course Details

    Course Details

    What You'll Learn

    LU1 Creating Chatbots and Agents with Microsoft Copilot Studio

    Topic 1 Get started with Microsoft Copilot Studio

    Get started working with environments

    Create agents and work with the Microsoft Copilot Studio interface

    Create topics

    Enhancing productivity with Generative AI

    Test your agents

    Publish agents and analyze performance

    Create an agent with Microsoft Copilot Studio

    Topic 2 Build an initial agent with Microsoft Copilot Studio

    Agent creation

    Agent creation using conversational builder

    Generative Answers

    Deploy agents

    LU2 Managing Chatbot Topics and Entities

    Topic 3 Manage topics in Microsoft Copilot Studio

    Work with agent topics

    Branch a topic

    Create topics for existing support content

    Work with system fallback topics

    Manage topics

    Topic 4 Work with entities and variables in Microsoft Copilot Studio

    Work with entities

    Custom entities

    Use entities in conversations

    Work with variables

    Reuse variables across topics

    LU3 Deploying Copilot Chatbots and Agents

    Topic 5 Enhance Microsoft Copilot Studio agents

    Use Power Automate to add actions

    Agent actions

    Transfer conversations to agents by using Omnichannel for Customer Service

    Create topics for existing support content

    Trigger types

    Analyze agent performance

    Topic 6 Build effective copilots with Microsoft Copilot Studio

    Use cases

    Plan for agents

    Topics

    Design your agent

    Build solutions

    Build a conversational agent with generative AI

    Validate and iterate on your design

    Assessment

    • Written Exam
    • Practical Exam

    Course Info

    Promotion Code

    Promo or discount cannot be applied to WSQ courses

    Minimum Entry Requirement

    Knowledge and Skills

    • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
    • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

    Attitude

    • Positive Learning Attitude
    • Enthusiastic Learner

    Experience

    • Minimum of 1 year of working experience.

    Target Age Group: : 21 - 65 years old

    Minimum Software/Hardware Requirement

    Software:

    You can download and install the following software:

    Hardware: Windows and Mac Laptops

    About Progressive Wage Model (PWM)

    The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

    Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

    For more information on PWM, please visit MOM site.

    Funding Eligility Criteria

    Individual Sponsored Trainee Employer Sponsored Trainee
    • Singapore Citizens or Singapore Permanent Residents of age 21 and above
    • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
    • Trainee must pass all prescribed tests / assessments and attain 100% competency.
    • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
    • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
    • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
    • Trainee must pass all prescribed tests / assessments and attain 100% competency.
    • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

     SkillsFuture Credit: 

    • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

     PSEA:

    • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
    • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
    • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
    • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
    • Not all courses are eligible for PSEA funding.

     Absentee Payroll (AP) Funding: 

    • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
    • AP funding will be computed based on the actual number of training hours attended by the trainee.

     SFEC:

    • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
    • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
    • SkillsFuture Enterprise Credit (SFEC) Microsite 

     

    Steps to Apply Skills Future Claim

    • The staff will send you an invoice with the fee breakdown.
    • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
    • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
    • Upload your invoice and click ‘Submit’

    SkillsFuture Level-Up Program

    The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

    Get Additional Course Fee Support Up to $500 under UTAP

    The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

    For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

    Steps to Apply UTAP

    • Log in to your U Portal account to submit your UTAP application upon completion of the course.

    Note

    • SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
    • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
    • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
    • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
    • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

    Appeal Process

    1. The candidate has the right to disagree with the assessment decision made by the assessor.
    2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
    3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
    4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
    5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
    6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
    7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
    8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
    9. The assessor can help the candidate with writing and lodging the appeal.
    10. he assessment manager will collect information from the candidate & assessor and give a final decision.
    11. A record of the appeal and any subsequent actions and findings will be made.
    12. An Assessment Appeal Panel will be formed to review and give a decision.
    13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
    14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
    15. Please click the link below to fill up the Candidates Appeal Form.

    Job Roles

    Job Roles

    • Chatbot Developer
    • Content Strategist
    • Customer Experience Manager
    • Digital Marketing Specialist
    • AI Solutions Architect
    • Technical Writer (for chatbot scripts)
    • Customer Support Manager
    • UX Designer
    • Product Manager
    • Digital Transformation Specialist
    • CRM Specialist
    • E-commerce Operations Manager
    • IT Project Manager
    • Business Analyst (focusing on customer engagement)
    • User Interface Designer (for chat interfaces)

    Trainers

    Trainers

    Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

    James Lee is a veteran digital media and IT educator with more than 20 years of experience in creative technology, software integration, and automation. An Adobe Certified Expert and ACLP-qualified trainer, he has taught digital communication, AI-powered productivity, and user interface design in both academic and professional settings. His expertise lies in making complex technologies accessible through visual and experiential learning approaches.
    In “Create Copilot Chatbots and Agents with Microsoft Copilot Studio,” James focuses on helping learners design intuitive and engaging conversational interfaces. His sessions explore how Copilot Studio integrates natural language processing with user experience design to create AI agents that communicate effectively. He equips learners to build, test, and deploy Copilot-powered chatbots that enhance customer interaction and organizational efficiency.

    Eugene Wong is an experienced IT professional and Microsoft Certified Trainer (MCT) with a strong background in business analytics, Power Platform development, and digital productivity tools. Over his career, he has trained corporate clients and professionals across industries in adopting Microsoft 365, Power BI, and AI-driven automation to enhance workplace performance. His approach emphasizes hands-on learning and the practical application of intelligent tools for business improvement.
    In “Create Copilot Chatbots and Agents with Microsoft Copilot Studio,” Eugene teaches participants how to leverage AI and the Power Platform to automate customer and internal workflows. His sessions focus on connecting data, designing conversational flows, and integrating Copilot Studio with Microsoft Teams and Power Automate. By combining technical expertise with business insight, he helps learners deploy AI agents that deliver measurable productivity gains.

    is a results-driven data scientist and financial services professional with over two decades of experience in data analytics, visualization, and business intelligence. As a Senior Partner and Lead Data Scientist at Big Data Venture Capital, he has led consulting projects, curriculum development, and training operations for blue-chip firms, equipping professionals with practical skills in Microsoft Power BI, Python, and advanced data analytics. His expertise in data acquisition, cleaning, feature engineering, ETL, and visualization ensures that organizations can harness Power BI to transform raw data into actionable insights for strategic decision-making. In addition to his industry leadership, Mr. Peh is a certified adult educator with the WSQ Advanced Certificate in Learning and Performance (ACLP) and has delivered numerous Power BI and data science courses through NTUC LearningHub and other training providers. His ability to merge technical expertise with pedagogy has made him a trusted trainer, empowering professionals to build interactive dashboards, automate reporting workflows, and adopt data-driven cultures. With a unique blend of hands-on technical mastery and proven teaching experience, Mr. Peh has established himself as a credible authority in Power BI and business intelligence solutions

    Truman Ng is a cloud infrastructure and AI systems integration specialist with over 20 years of experience in enterprise networking, cybersecurity, and automation. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained global teams in DevOps, AI engineering, and cloud-native deployment. His expertise lies in bridging infrastructure management with applied AI, enabling organizations to adopt scalable and secure automation systems.
    In “Create Copilot Chatbots and Agents with Microsoft Copilot Studio,” Truman teaches the technical foundations of integrating Copilot agents within enterprise environments. His sessions focus on system connectivity, workflow orchestration, and secure data exchange between Copilot Studio and Microsoft services. By merging AI design with cloud deployment strategies, he helps learners implement production-ready chatbot and agent solutions that align with enterprise IT standards.

    Review

    Customer Reviews (48)

    Average Rating: 2.3 Review by Course Participant/Trainee
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    N/A (Posted on 5/24/2026)
    Average Rating: 4.0 Review by Course Participant/Trainee
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    N/A (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
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    Kesston Tang is so knowledgeable and helpful. Thank you. (Posted on 4/2/2026)
    Average Rating: 4.0 Review by Course Participant/Trainee
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    N/A (Posted on 4/2/2026)
    Average Rating: 5.0 Review by Course Participant/Trainee
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    N/A (Posted on 4/2/2026)

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