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Build a Generative AI LLM-Powered Chatbot to Enhance Customer Service

Build a Generative AI LLM-Powered Chatbot to Enhance Customer Service

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This course is not yet approved for WSQ funding

This comprehensive course equips participants with the expertise to evaluate, build, and optimize Large Language Models (LLM) powered chatbots, aimed at transforming customer service operations. Participants will delve into the fundamentals of Generative AI (GAI) and LLM, understand the practical applications of LLM-powered chatbots, and explore various no-code chatbot builders to compare their strengths and limitations. The course covers the essential steps for creating a high-performing chatbot, including using visual builders, testing, and optimizing chatbot performance to ensure efficient customer interactions.

Furthermore, the course provides insights into deploying chatbots across different channels, including the basics of JavaScript for website integration, and evaluates the benefits and trade-offs of implementing such technologies in customer service. By the end of this course, learners will be equipped with the knowledge and skills to apply optimization techniques and deploy a generative AI-powered chatbot that enhances customer interaction and service.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Evaluate various LLM-powered chatbot builders to compare their strengths and limitations.
LO2: Apply optimization techniques to enhance the performance of LLM-powered chatbot.
LO3: Evaluate the benefits and trade-offs of deploying LLM-powered chatbot.

Course Brochure

TBD

Skills Framework

This course follows the guideline of Automation Management in Product Development ICT-TEM-4035-1.1 under ICT Skills Framework

Certificate

All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant Applications

No funding is available for this course

Course Code: TPG-2024063640

Course Booking

The course fee listed below is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

$800.00 (GST-exclusive)

$872.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
On-Site Training (5 pax and above)

Course Date * Course Date

Course Time *

Sponsorship *

Self-Sponsored
Employer-Sponsored

No. of Participants

Name(s) on Certificate *

NRIC (Last 3 Digits and Alphabet)

Additional Message or Emails for Course Notification

* Required Fields

Post-Course Support

We provide free consultation related to the subject matter after the course. Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Topic 1 No-Code LLM-Powered Chatbots

What is Large Language Models (LLM) and Generative AI (GAI)
Use cases of LLM-powered chatbots
Evaluate various No-code LLM-powered chatbot builders

Topic 2 Build a LLM-Powered Chatbot

Fundamentals of building a LLM-powered chatbot with visual chatbot builder
Testing the performance of chatbot
Optimizing the chatbot’s performance

Topic 3 Deploy and Evaluate LLM-powered Chatbot

Deploy chatbot on various channels
Basic Javascript script for website deployment
Evaluate the benefits and trade-offs of implementing chatbot

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents aged 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Job Roles

Customer Service Manager
Chatbot Developer
AI Product Manager
Digital Marketing Specialist
Customer Experience Strategist
IT Support Specialist
Web Developer
AI Implementation Consultant
Technical Support Engineer
Chatbot Design Consultant
UX/UI Designer for Chatbots
Data Analyst
Software Engineer
Business Analyst
Innovation Manager
Project Manager
AI Researcher
Customer Insights Analyst
Quality Assurance Engineer
E-commerce Manager

Trainers

Dr. Nouar AlDahoul: Dr. Nouar AlDahoul is an AI researcher and developer with a PHD degree from IIUM Malaysia. She has +7 years of hands-on experience in machine learning including deep and reinforcement learning. She has been working as a researcher in many research centers such as UM, IIUM, MMU universities. She has published many papers in different journals and conferences. She has conducted more than 30 classes in Tertiary Malaysia Courses. Her research interests are Deep Learning, Reinforcement learning, computer vision, NLP, Data visualization and analysis, and IoT.

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About Us

Tertiary Courses, founded in 2014, specializes in providing modular, skill-based courses tailored to Industry 4.0. We are WSQ Approved Training Organization (ATO), and IBF Approved ATO.. We are also Authorized Microsoft Learning Partner, Autodesk Authorized Training Center (ATC), Pearson Vue Authorized Test Center and Kryterion Authorized Testing Center. We offer a comprehensive range of training, certification prep and certification exam services. Additionally, we are a registered supplier with Singapore GeBiz, further solidifying our position as a trusted educational institution in the region.

Training Grants and Subsidies

We have various grants and subsidies for different courses. Please check the respective funding available on individual course page.

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
SGTech STAR Fund: SGTECH members enjoy $500 grant per pax for SGTech STAR courses