WSQ - Customer-Centric Branding and Communication Tactics

Kishori Chaudhari is an accomplished educator, trainer, and communication specialist with extensive experience in developing and delivering customer-focused learning solutions. Holding a Master of Arts in TESOL, a Bachelor’s degree in Speech and Language Therapy from the University of Manchester, and multiple professional certifications including the WSQ Advanced Certificate in Learning and Performance (ACLP) and the WSQ Diploma in Design and Development of Learning for Performance (DDDLP), Kishori brings a strong foundation in adult learning and communication sciences. Her career spans roles as a learning solutionist, assessor for SSG-funded certifiable courses, and trainer across diverse sectors, where she has supported enterprises navigating transformation by aligning communication strategies with performance needs.

Beyond her academic and training expertise, Kishori has cultivated a rich professional background in service excellence, branding, and customer engagement. Her career highlights include experience as a leading stewardess with Singapore Airlines, where she honed skills in premium customer service, as well as a background in the food and beverage industry as a sous chef at Rang Mahal, where she oversaw quality, consistency, and customer satisfaction. Combined with her certifications in speech, drama, and communication from prestigious institutions such as the London Academy of Music and Dramatic Arts (LAMDA) and the London College of Music (LCM), she integrates creativity, empathy, and practical techniques into her training. Kishori’s unique blend of communication expertise, service excellence, and adult training pedagogy positions her to guide learners in mastering customer-centric branding and communication tactics that build trust, enhance brand value, and strengthen customer relationships