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WSQ - Business Innovation with AI Agents

Sessions 1 day
Duration 8 hrs
Level Beginner
Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Business Innovation
TSC Code: ICT-SNA-4003-1

Funding for this course is valid from 1 Apr 2020 to 31 Mar 2028. Register and complete the course within this period to qualify for funding support.

By the end of the class, learners will be able to

LO1: Understand technology and compare current business model for the organisation with emerging business model in the industry
LO2: Explore potential opportunities for business innovation technology within the organisation
LO3: Identify ways in which digitalization can be applied to the business
LO4: Conduct feasibility analysis and weigh the costs-benefits of potential business innovation opportunities.
LO5: Implement business innovation processes

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Business Innovation with AI Agents

Course Code: TGS-2020503395

WSQ
SFC
UTAP
SFEC
Absentee Payroll
MCES

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Business Innovation with AI Agents equips participants with practical skills to identify, design, and implement AI-powered opportunities that improve business processes, customer experiences, and organizational performance. Learners will explore how Hermes Agent can understand objectives, plan and execute tasks, retrieve information, use digital tools, automate workflows, and collaborate with employees.

Through hands-on activities, participants will analyze existing business processes, identify operational challenges, and determine where Hermes Agent can create measurable value. They will configure and apply agents to business functions such as customer service, sales, marketing, administration, research, reporting, and knowledge management. The course covers task design, prompt and context engineering, tool and API integration, Retrieval-Augmented Generation, memory, workflow automation, and human-in-the-loop approvals.

Participants will also develop business cases, evaluate technical and operational feasibility, conduct cost-benefit analyses, and plan pilot implementations. Emphasis is placed on responsible deployment through data protection, access controls, security guardrails, governance, performance measurement, and continuous improvement. By the end of the course, learners will be able to use Hermes Agent to develop practical business innovations aligned with organizational needs and strategic goals.

Full Fee $350.00 Before GST

GST $31.50 9% of fee

Baseline Nett $206.50 SG/PR age 21+ · 50% funded

MCES / SME Nett $136.50 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: AI Agents, Emerging Technologies and Business Model Transformation

Topic 2: Identifying AI Agent Opportunities for Business Innovation

Topic 3: Digitalizing Business Processes with AI Agents

Topic 4: Feasibility and Cost-Benefit Analysis of AI Agent Solutions

Topic 5: Implementing and Evaluating AI-Driven Business Innovation Processes

Written Exam
Oral Questioning

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

A free account on a generative AI assistant of your choice, e.g. ChatGPT, Google Gemini or Microsoft Copilot (the free tier is sufficient)

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, or partly reimbursed by UTAP for NTUC members.

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2020503395.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply UTAP (NTUC Members)

NTUC members can claim 50% of the unfunded course fee under the Union Training Assistance Programme (UTAP), capped at $250 a year (aged below 40) or $500 a year (aged 40 and above). The cap is shared with UTAP claims for AI tool subscriptions.

Eligibility: you must be an NTUC member paying full membership fees, with your membership paid up before and during the course and when you claim. The course must not be fully paid for by your employer or another source.

Make sure your NTUC membership is paid up before the course starts.
Register for this course with us and pay the course fee after funding and SkillsFuture Credit.
Attend at least 75% of the course and sit all assessments.
Within 6 months after the course ends, go to the NTUC U Portal, open UTAP under E-services, log in with Singpass and choose Course Fee Claim.
Enter the nett course fee you paid (after all subsidies and SkillsFuture Credit, including GST), and upload your invoice or receipt and your certificate or result slip (PDF, JPG or PNG, up to 5MB each).
NTUC usually pays the claim within 4 weeks of submission.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

Business Innovation Manager
AI Strategy Consultant
Digital Transformation Lead
Innovation Analyst
AI Solutions Architect
Business Development Manager
Technology Innovation Specialist
Enterprise AI Consultant
Digital Strategy Manager
Product Innovation Manager
AI Project Manager
Chief Innovation Officer
Technology Adoption Specialist
Business Process Improvement Manager
Emerging Technology Analyst
AI Business Analyst
Innovation Programme Director
Digital Ventures Manager
Strategic Partnerships Manager
AI Agent Implementation Consultant

Trainers

Turning AI agents into measurable business improvements is the focus of Dr. Alfred Ang's work as an Agentic AI solution architect, and it is the thread that runs through WSQ Business Innovation with AI Agents. He is a full-stack AI developer, courseware developer and corporate trainer, and the Managing Director, CIO, CTO and Chief Instructional Designer of Tertiary Infotech Academy Pte Ltd, where he leads agentic AI adoption and digital transformation initiatives that help organisations move from experimentation to operational AI. He is also the founder of Tertiary Courses and a serial entrepreneur who founded Tertiary Robotics in 2015 and Tertiary Courses Malaysia, so he evaluates AI ideas with an owner's eye on cost and return. His qualifications include a PhD in Electrical Engineering from NUS, an MSc in Electrical and Electronic Engineering from NTU, an online MBA from Universitas 21 Global and a Certificate in AI Ethics and Governance (Senior Professional) from NTU, together with PMP, CSM, ITIL, Microsoft Certified AI Engineer Associate (AI-102) and AWS Certified Solutions Architect credentials. His public GitHub portfolio illustrates business processes digitalised with agents: an ERP prototype with purchase orders, three-way-matched invoices, human-in-the-loop email, Asana and Telegram approvals and DeepSeek agents; a workplace learning website for AI transformation and job redesign with n8n automation; an AI coaching simulator for redesigning jobs around accountable AI-agent ownership; and a done-for-you AI digital-human service with a voice-enabled avatar trained on an organisation's content.

In this course he helps learners connect emerging technology to concrete business decisions. Participants begin with AI agents, related emerging technologies and the ways they are transforming business models, then learn to identify where agents can genuinely improve processes, customer experiences and organisational performance rather than adding novelty. He guides them through mapping an existing process, deciding which steps an agent should handle, which require human approval and which should stay manual, and then digitalising those processes with AI agents using the same design patterns he applies in his own builds with n8n, the OpenAI Agents SDK, Microsoft AutoGen and CrewAI. The feasibility and cost-benefit topic draws on his MBA training and experience running his own businesses, as learners estimate effort, running costs, risks and expected benefits, and compare options such as off-the-shelf tools against custom agents. Finally, participants plan how to implement and evaluate an AI-driven innovation, defining success measures, pilot scope, governance and change management, informed by his project management and AI governance credentials. He also highlights the people side of innovation, including how roles change when agents take on routine work, how to win support from staff and leadership, and why a small, well-measured pilot usually persuades more than an ambitious plan. As an ACTA-certified trainer, DACE-certified curriculum developer and the IBM certified instructor for the AI Practitioners course, he keeps the sessions practical and discussion-rich, so participants leave with an evaluated, implementation-ready proposal for their own organisation. To explore the projects behind his teaching, visit his GitHub portfolio at https://github.com/alfredang or connect with him on LinkedIn at https://www.linkedin.com/in/angchewhoe/

Alfred Yap is an ACLP-certified trainer with extensive experience in adult education and emerging technology training, including AI agent training. With a strong background in IT and business transformation, he has designed and delivered courses that empower professionals to understand and apply new technologies effectively. His expertise spans digital systems, process innovation and technology adoption strategies, which positions him well to guide learners in AI agent applications. He has also delivered courses across IT fundamentals and business technology, and his foundation in instructional design and applied learning makes technical concepts accessible to diverse groups of learners.

In WSQ - Business Innovation with AI Agents, Alfred takes a practical, learner-centred approach. Participants explore AI agents, emerging technologies and business model transformation, identify opportunities for AI agent adoption, and digitalise business processes using Hermes Agent. They then carry out feasibility and cost-benefit analysis of AI agent solutions before implementing and evaluating AI-driven business innovation processes. By integrating case studies and applied exercises, Alfred ensures learners gain both conceptual understanding and the ability to spot real-world opportunities for agents in functions such as customer service, sales and administration. Participants leave equipped to use AI agents for innovation and sustainable growth.

Truman Ng focuses his training on the practical application of AI agent technology to real business challenges. He has delivered technology courses covering both the technical implementation and the strategic use cases of AI agents, helping participants understand autonomous agents, workflow automation and how to integrate AI with existing systems. With over two decades of experience in IT, networking and emerging technologies, his career spans cybersecurity, automation and cloud computing, and he has also trained learners in machine learning, Python programming and blockchain. He is a PMP-certified project manager, a Huawei HCIE-certified professional, a Certified Bitcoin Professional and an ACTA-certified trainer.

In WSQ Business Innovation with AI Agents, Truman helps participants identify, design and implement AI-powered opportunities using Hermes Agent, which can understand objectives, plan and execute tasks, retrieve information, use digital tools and automate workflows. Learners explore how AI agents and emerging technologies are reshaping business models, analyse existing processes to find innovation opportunities, and digitalise selected processes with agents. They then assess feasibility, costs and benefits before implementing and evaluating their solutions. With his multidisciplinary expertise and hands-on teaching style, Truman equips learners to treat AI agents as a driver of innovation, efficiency and trust in their organisations.

Terence Ee is an independent consultant and trainer who, since 2017, has focused on equipping professionals with emerging technology skills, including the application of AI agents to business innovation. He has over 25 years of experience in IT management, enterprise systems and digital transformation, including senior positions as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, where he implemented large-scale IT strategies and digital innovation projects. He holds a B.Sc. in Computer Science from NUS and an M.Sc. in Technology Management from Staffordshire University, and is an ACLP-certified, WSQ-accredited trainer.

Terence's teaching centres on the strategic use of AI agents for process optimisation, workflow automation and data-driven decision-making, which maps directly onto this course. Learners examine how AI agents and other emerging technologies are transforming business models, then identify realistic opportunities for AI agents in their own organisations and digitalise selected business processes. He brings an executive's eye to the feasibility and cost-benefit analysis topic, helping participants build a sound business case before committing resources, and then guides them through implementing and evaluating AI-driven innovation. Combining industry leadership with hands-on training, he ensures participants can confidently use AI agents to drive organisational change and competitive advantage.