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Business Innovation with AI Agents

Course Information

  • Sessions 1 day
  • Duration 8 hrs
  • Level Beginner
  • Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Business Innovation
TSC Code
ICT-SNA-4003-1

Funding Validity

Funding for this course is valid from 1 Apr 2020 to 31 Mar 2028. Register and complete the course within this period to qualify for funding support.

Learning Outcomes

By the end of the class, learners will be able to

  • LO1: Understand technology and compare current business model for the organisation with emerging business model in the industry
  • LO2: Explore potential opportunities for business innovation technology within the organisation
  • LO3: Identify ways in which digitalization can be applied to the business
  • LO4: Conduct feasibility analysis and weigh the costs-benefits of potential business innovation opportunities.
  • LO5: Implement business innovation processes

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Business Innovation with AI Agents

Course Code: TGS-2020503395
  • WSQ
  • SFC
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

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What's This Course About

Business Innovation with AI Agents equips participants with practical skills to identify, design, and implement AI-powered opportunities that improve business processes, customer experiences, and organizational performance. Learners will explore how Hermes Agent can understand objectives, plan and execute tasks, retrieve information, use digital tools, automate workflows, and collaborate with employees.

Through hands-on activities, participants will analyze existing business processes, identify operational challenges, and determine where Hermes Agent can create measurable value. They will configure and apply agents to business functions such as customer service, sales, marketing, administration, research, reporting, and knowledge management. The course covers task design, prompt and context engineering, tool and API integration, Retrieval-Augmented Generation, memory, workflow automation, and human-in-the-loop approvals.

Participants will also develop business cases, evaluate technical and operational feasibility, conduct cost-benefit analyses, and plan pilot implementations. Emphasis is placed on responsible deployment through data protection, access controls, security guardrails, governance, performance measurement, and continuous improvement. By the end of the course, learners will be able to use Hermes Agent to develop practical business innovations aligned with organizational needs and strategic goals.

WSQ Funding

Full Fee $350.00 Before GST
GST $31.50 9% of fee
Baseline Nett $206.50 SG/PR age 21+ · 50% funded
MCES / SME Nett $136.50 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal FormSubmit PSEA Form

Course FeeBefore Funding

$350.00 (GST-exclusive)
$381.50 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: AI Agents, Emerging Technologies and Business Model Transformation

Topic 2: Identifying AI Agent Opportunities for Business Innovation

Topic 3: Digitalizing Business Processes with AI Agents

Topic 4: Feasibility and Cost-Benefit Analysis of AI Agent Solutions

Topic 5: Implementing and Evaluating AI-Driven Business Innovation Processes

Assessment

  • Written Exam
  • Oral Questioning

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.
  • Minimum 18 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee Employer Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents of age 21 and above
  • From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
  • From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

 PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

 Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.

 SFEC:

  • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SWDA would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
  • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
  • SkillsFuture Enterprise Credit (SFEC) Microsite 

Steps to Apply Skills Future Claim

  • The staff will send you an invoice with the fee breakdown.
  • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
  • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
  • Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

  • Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

  • SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
  • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
  • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
  • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Job Roles

  • Business Innovation Manager
  • AI Strategy Consultant
  • Digital Transformation Lead
  • Innovation Analyst
  • AI Solutions Architect
  • Business Development Manager
  • Technology Innovation Specialist
  • Enterprise AI Consultant
  • Digital Strategy Manager
  • Product Innovation Manager
  • AI Project Manager
  • Chief Innovation Officer
  • Technology Adoption Specialist
  • Business Process Improvement Manager
  • Emerging Technology Analyst
  • AI Business Analyst
  • Innovation Programme Director
  • Digital Ventures Manager
  • Strategic Partnerships Manager
  • AI Agent Implementation Consultant

Trainers

Trainers

Terence Ee is an experienced IT leader and consultant with more than 25 years of expertise in technology management, information systems, and digital transformation. He has served as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, where he led major IT modernization projects. Since 2017, he has worked as an independent consultant and ACLP-certified trainer, specializing in guiding SMEs and enterprises in adopting future-ready digital platforms. As a WSQ-accredited trainer, Terence delivers programs in digital collaboration, IT governance, and productivity tools. His facilitation emphasizes case studies, simulations, and hands-on practice, enabling learners to apply modern IT systems such as Microsoft 365 and Google Workspace to improve collaboration and business efficiency. With his leadership background and deep IT expertise, Terence prepares learners to thrive in digitally transforming environments.
Yap Swee Leong is an ACLP-certified trainer with experience in adult education and IT-focused training. He has delivered courses across digital systems, IT fundamentals, and business technology, equipping learners with the skills to adapt to digital workplaces. With his strong foundation in instructional design and applied learning, he makes technical concepts accessible to diverse groups of learners. In his network security training, Yap focuses on building beginner-level understanding of key security principles, including password policies, secure browsing, and basic risk management. His sessions are designed to provide non-technical learners with confidence in recognizing and addressing everyday cybersecurity threats. By using practical, relatable examples, he ensures participants develop essential habits for safeguarding personal and organizational data.

Truman Ng is a PMP-certified project manager, Huawei Certified Interworking Expert (HCIE), and ACTA-certified trainer with over two decades of experience in IT, networking, and emerging technologies. He is also a Certified Bitcoin Professional (CBP), bringing specialized knowledge in blockchain and cryptocurrency applications. His career spans diverse roles in cybersecurity, automation, and cloud computing, and he has delivered training across areas such as blockchain (Hyperledger), machine learning, and Python programming.
As a trainer, Truman emphasizes the practical application of AI agent technology in solving business challenges. He has delivered technology-focused courses covering both technical implementation and strategic use cases, enabling participants to understand autonomous agents, workflow automation, and AI integration with existing systems. With his multidisciplinary expertise and hands-on teaching style, Truman equips learners to confidently explore AI agents as a driver of innovation, efficiency, and trust in the digital economy.

Review

Customer Reviews (114)

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