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WSQ - Automate Video and Voice AI Agents with n8n

Sessions 2 days
Duration 16 hrs
Level Beginner
Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Artificial Intelligence Application
TSC Code: AER-TEM-4026-1.1

Funding for this course is valid from 27 Dec 2024 to 26 Dec 2026. Register and complete the course within this period to qualify for funding support.

By end of the course, learners should be able to:

LO1: Analyze the strengths, limitations, and feasibility of AI digital human technology within industry contexts.
LO2: Evaluate the performance of AI digital human applications and analyze their effectiveness.
LO3: Assess the design and improvements for AI digital human technology.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Automate Video and Voice AI Agents with n8n

Course Code: TGS-2024052081

WSQ
SFC
PSEA
SFEC
Absentee Payroll
MCES

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The Automate Video and Voice AI Agents with n8n course equips learners with practical knowledge and hands-on skills to design, automate, and deploy AI-powered video and voice agents for business applications such as education, customer service, and professional presentations. This course provides a structured understanding of how AI avatars, video agents, and voice agents can be created, automated, and enhanced with interactive capabilities using Agentic AI and n8n.

Learners will begin with an introduction to AI Video and Voice Agents for Business, exploring the core concepts behind AI avatars and conversational agents. Participants will examine the strengths and limitations of using video and voice agents, evaluate their feasibility across different industry contexts, and review real-world use cases. Guided activities will introduce the creation of basic video and voice agents tailored to specific business needs.

The course then focuses on automating video and voice AI agents using Agentic AI and n8n. Learners will gain an overview of agentic AI concepts and workflow orchestration with n8n, and learn how autonomous AI agents can be used to automate content generation, responses, and delivery. Emphasis is placed on improving operational efficiency by reducing manual intervention while maintaining consistency and scalability in AI-driven interactions.

By the end of the course, learners will be equipped to create, automate, and evaluate video and voice AI agents, leveraging Agentic AI and n8n to build efficient, interactive, and ethically responsible AI solutions for business environments.

Full Fee $900.00 Before GST

GST $81.00 9% of fee

Baseline Nett $531.00 SG/PR age 21+ · 50% funded

MCES / SME Nett $351.00 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible companies can use their $10,000 SFEC to cover up to 90% of out-of-pocket course fees for classes ending on or before 30 Nov 2026. A redesigned SFEC starts on 1 Dec 2026.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Introduction to AI Video and Voice Agents for Business

Overview of AI Avatar AI Video and Voice Agents

Strength and limitations of using Video and Voice Agents

Industry use cases of using AI Video and Voice Agents

Creating Video and Voice Agents

Topic 2: Automating Video and Voice AI Agents

Overview of Agentic AI and n8n

Automating Video and voice agents with Agentic AI

Efficiency improvement using Agentic AI

Topic 3: Interactive Video and Voice Agents

Enhancing Video and Voice Agents with Real Time Interaction

Tradeoff in Interactive Video and Voice Agents

Ensuring ethical AI practices using Video and Voice Agents

Written Exam
Case Study

Course Info

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Year Group : 21-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

n8n Cloud – free trial

Hardware: Windows PC or Mac laptop

Funding Eligibility Criteria

Self-sponsored learners (individuals)

Singapore Citizens and Singapore Permanent Residents aged 21 and above.
Up to 50% course fee funding. Singapore Citizens aged 40 and above receive up to 70% under the Mid-career Enhanced Subsidy (MCES).
Singapore Citizens aged 25 and above can pay the remaining fee with SkillsFuture Credit.

Company-sponsored learners

Singapore Citizens and Singapore Permanent Residents who are direct employees of the sponsoring company.
Up to 50% course fee funding, or up to 70% for employees of SMEs (Enhanced Training Support for SMEs) and for Singapore Citizens aged 40 and above. An SME has no more than 200 employees or an annual turnover of no more than $100 million.
Employers can also claim Absentee Payroll funding for employees who attend during working hours.
Eligible companies can offset their out-of-pocket fees with SkillsFuture Enterprise Credit (SFEC).

Conditions for all funded learners

Attendance is taken digitally with Singpass for every session, including the assessment.
You must complete the course and pass all assessments (assessed as Competent).
If these conditions are not met, the funding is clawed back and the learner or employer pays the full course fee.
9% GST is charged on the full course fee before funding.
Promo and discount codes cannot be used on funded courses.
Any balance after funding can be paid in cash, with SkillsFuture Credit, with PSEA (Singapore Citizens with a PSEA).

How to Apply SkillsFuture Credit Claim for Individuals

Singapore Citizens aged 25 and above can use their SkillsFuture Credit (base tier) to pay the course fee after funding. The $4,000 mid-career top-up cannot be used for this course.

Register for this course as self-sponsored and tell us you will use SkillsFuture Credit. Do not pay the amount you plan to claim.
We email you an invoice showing the course fee after funding.
From 60 days before the course starts, and no later than the course start date, log in to MySkillsFuture with Singpass and click Claim credits.
Click Submit a Claim and search for this course by its course code, TGS-2024052081.
Select your class start date, enter the course fee payable after funding and the amount of credit to claim, then upload the invoice (PDF, JPG or PNG, under 4MB).
Review, accept the terms and click Agree and Submit. The credit is paid directly to us; processing can take up to 14 working days.

Changing or withdrawing: cancel the claim on MySkillsFuture at least one day before the course starts. If your class date changes, cancel the claim and submit a new one with the new date.

How to Apply SkillsFuture Enterprise Credit (SFEC)

SFEC helps companies pay for employee training. The current SFEC ends on 30 November 2026, and a redesigned SFEC starts on 1 December 2026.

Current SFEC: classes ending on or before 30 November 2026

Eligible companies received a one-off $10,000 credit, notified by letter to their Corppass administrator. Eligibility generally required at least 3 Singapore Citizen or PR employees and Skills Development Levy contributions.
SFEC covers up to 90% of the company's out-of-pocket course fee after other subsidies.

Check your company's SFEC eligibility and balance on EnterpriseSG.
Register your Singapore Citizen or PR employee for a class that ends by 30 November 2026, as company-sponsored, and pay the course fee after funding.
Your employee attends and completes the course. We submit the attendance and assessment results to SWDA.
No separate claim is needed. SFEC is calculated automatically once the course fee grant is approved and is paid quarterly to your company's IRAS GIRO or PayNow Corporate account.

Any unused balance of the current SFEC expires on 30 November 2026.

Redesigned SFEC from 1 December 2026

Companies with at least 3 resident employees receive a fresh $10,000 in an online SFEC wallet that offsets out-of-pocket fees upfront at enrolment, instead of reimbursing them afterwards. SWDA has not yet published the support rates and claim steps; see OurWorkforce or our SFEC guide.

How to Apply PSEA

Singapore Citizens with a Post-Secondary Education Account (PSEA), which stays open until around the year you turn 31, can use it to pay the course fee after funding for PSEA-approved courses. You can also use a sibling's PSEA after your own has been used up.

Check that this course shows the PSEA tag on its MySkillsFuture page.
Check your PSEA balance on MOE's Student Finance System with Singpass.
Download and complete the PSEA withdrawal form, then submit it to us.
We submit the withdrawal request to MOE. You (and your sibling, if you are using their account) authorise it in the Student Finance System. Nothing is withdrawn without this authorisation.
MOE pays us directly. If you have already paid, we refund the amount covered by PSEA.

More details: MOE PSEA overview.

Appeal Process

If you disagree with an assessment decision, you have the right to appeal.

When the assessor gives you feedback, say whether you agree with the outcome. If you agree, you and the assessor sign the Assessment Summary Record; if you disagree, do not sign it.
Discuss the decision with the assessor or the assessment manager first.
If you are still not satisfied, tell the assessor you intend to appeal. The assessor records this in the feedback section of the Assessment Summary Record and informs the assessment manager.
Lodge your appeal within 7 days, giving your reasons, using the Candidate Appeal Form. The assessor can help you write and lodge it.
An Assessment Appeal Panel reviews the information from you and the assessor and makes a decision. A record of the appeal and its outcome is kept.
You will be told the outcome within 2 weeks of lodging the appeal. The panel's decision is final.

Job Roles

AI Specialist
Digital Human Designer
AI Systems Analyst
Customer Service Automation Specialist
AI Product Manager
Business Process Automation Analyst
AI Education Consultant
Human-AI Interaction Designer
AI Ethics Officer
AI Technology Consultant
Chatbot and AI Developer
Customer Experience Specialist
Learning and Development Specialist
Instructional Designer (AI-assisted)
Innovation Strategist
Customer Support Engineer
Presentation Technology Specialist
Digital Transformation Consultant
AI Software Trainer
User Experience (UX) Researcher

Trainers

Dwight Nuwan Fonseka is Head of Data Science at Plano Pte. Ltd. and an ACLP-certified trainer with deep expertise in data analytics, machine learning, and AI applications. He has extensive hands-on experience developing predictive models, RShiny dashboards, and deep learning solutions using R, Python, TensorFlow, and Keras. With a strong professional background in healthcare, finance, and customer analytics, Dwight brings an applied perspective to teaching AI, focusing on both the opportunities and risks of emerging technologies.

James Lee Kin Nam is a creative technologist and multimedia specialist with over 15 years of experience in digital design, animation, and immersive content creation. He has worked on numerous corporate and educational projects involving 3D modeling, visual storytelling, and interactive presentation design. James specializes in tools such as Adobe Creative Suite, Unreal Engine, and Blender, bringing together artistic creativity and technical precision to craft engaging visual experiences. As an experienced trainer, he has delivered programs in design thinking, animation, and digital media production for learners at all levels.
In this course, James demonstrates how AI-driven tools can revolutionize digital storytelling and communication. His sessions explore the use of AI digital humans for interactive learning, marketing communication, and presentation delivery. Learners gain practical skills in integrating AI avatars, motion capture, and voice synthesis into professional content, empowering them to design compelling and human-like digital experiences.

Tan Woei Ming is an accomplished data scientist and AI engineer with over 15 years of experience in artificial intelligence, machine learning, and data-driven innovation. Holding a Master’s in Intelligent Systems from the National University of Singapore (NUS) and a First-Class Honours in Electrical and Electronic Engineering from NTU, he has led AI initiatives in predictive analytics, automation, and process optimization across the semiconductor and manufacturing industries. His expertise lies in translating complex AI technologies into practical business applications, enabling organizations to innovate through data insights and intelligent automation.

Teh Siew Yee is an experienced adult educator and corporate trainer specializing in business communication, workplace effectiveness, and professional development. With years of experience across both corporate and training environments, she has helped learners enhance their skills in problem-solving, collaboration, and interpersonal communication. Her ability to translate complex concepts into clear, practical strategies ensures that participants can immediately apply their learning in the workplace. As an ACLP-certified trainer, Siew Yee delivers WSQ courses with a strong focus on learner engagement and workplace application. She integrates case studies, role-plays, and reflective exercises into her sessions, ensuring participants develop not only knowledge but also confidence in real-world contexts. By combining her corporate experience with adult education expertise, she empowers learners to improve workplace efficiency, strengthen teamwork, and achieve personal and organizational success.

Truman Ng is a senior IT and AI systems specialist with over 20 years of experience in cloud computing, machine learning, and digital automation. He holds multiple industry certifications including PMP®, Huawei HCIE®, Cisco CCNP®, and AWS Certified Solutions Architect. Truman has led numerous enterprise technology projects involving AI-powered automation, digital twin simulation, and cloud integration. As an ACTA-certified trainer, he is known for his engaging and practical teaching style that bridges theory with real-world AI implementation.
In the AI Digital Human Application course, Truman focuses on developing AI avatars and interactive agents using generative and cloud-based technologies. His sessions guide learners through designing, training, and deploying AI digital humans that simulate realistic communication and emotional intelligence. Participants gain the technical and creative skills to apply AI avatars in customer service, education, and corporate presentation contexts, blending innovation with human-centered design.

Review

Customer Reviews (8)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Room not well ventilated (Posted on 7/14/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Well done. (Posted on 7/14/2026)

Average Rating: 3.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

I came into the course with no expectations and no prior knowledge of the subject. I found the course materials interesting; however, they were quite confusing because everything was already set up. We were mainly copying and pasting without understanding how each step or formula was built or structured.

Furthermore, there was some troubleshooting required during the class. I think these issues should have been resolved beforehand rather than during the lesson. (Posted on 7/14/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee