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ITIL 4 Foundation Training

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

Download Course Brochure

Prerequisite

This course is for beginners. No prerequisite is required.

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

ITIL 4 Foundation Training

Course Code: C348

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What's This Course About

ITIL 4 Foundation Training gives you a thorough understanding of ITIL 4, the world's most widely adopted framework for IT service management, and prepares you for the ITIL 4 Foundation certification exam. ITIL 4 helps organisations co-create value with customers by managing IT-enabled services in a flexible, coordinated and customer-focused way, integrating well with Agile, DevOps and Lean practices. The course is designed for IT professionals, service desk and operations staff, managers and anyone involved in delivering or supporting IT services.

You will start with the key concepts of service management, including value, outcomes, costs, risks, utility and warranty, and the relationships between service providers and consumers. Next you will explore how the seven ITIL guiding principles help organisations adopt and adapt service management, and the four dimensions of service management: organisations and people, information and technology, partners and suppliers, and value streams and processes. You will then study the purpose and components of the ITIL service value system and the activities of the service value chain.

The course also covers the purpose and key terms of important ITIL practices, such as incident, problem, change enablement, service request, service level and continual improvement management. Throughout the course you will work through practice questions and exam strategies. By the end, you will understand how ITIL 4 creates value through IT services and be well prepared to sit and pass the ITIL 4 Foundation exam.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Why Take This Course?

  • Hands-On Learning Learn by doing. Every topic is practised hands-on, so you leave with skills you can use at work straight away.
  • Live Coaching Experienced instructors coach you live, answer your questions and guide you step by step.
  • Free Post-Course Consultation Stuck after class? Message your trainer any time for guidance as you apply what you have learned.
  • Always-Updated Materials Materials are refreshed to stay relevant. Log in to our LMS any time to get the latest version.

Funding Options

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - ITIL 4 Foundation Training

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Understand the key concepts of service management

Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Topic 3: Understand the four dimensions of service management

Topic 4: Understand the purpose and components of the ITIL service value system

Topic 5: Understand the activities of the service value chain, and how they interconnect

Topic 6: Know the purpose and key terms of 15 ITIL practices

Topic 7: Understand 7 ITIL practices in detail

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

  • A web browser such as Google Chrome, Microsoft Edge or Safari – free
  • Access to the course materials provided in class

Hardware: Windows PC or Mac laptop

PeopleCert Exam Voucher

1: Visit https://www.peoplecert.org/
2: Create your PeopleCert Account. If you already have one, please sign in.
3: Enter the PeopleCert Voucher Code provided to you. Access your eBook in the My eBooks tab and Schedule your Exam in the Overview tab.
4: Access your training in My Trainings tab.

Job Roles

Job Roles

  • IT Service Manager
  • ITIL Consultant
  • IT Project Manager
  • IT Operations Manager
  • Service Desk Analyst
  • Change Manager
  • Incident Manager
  • Problem Manager
  • IT Quality Analyst
  • IT Compliance Officer
  • IT Governance Specialist
  • Configuration Manager
  • IT Risk Manager
  • Business Continuity Manager
  • Service Level Manager
  • IT Auditor
  • Process Improvement Specialist
  • IT Infrastructure Manager
  • IT Support Technician
  • IT Resource Planning Analyst

Trainers

Trainers

Praveen Dayal is a senior IT leader and project management specialist with extensive global experience in banking, finance, manufacturing, and technology. He holds multiple international certifications, including PMP®, PMI-ACP, ASM, CISA, CISM, CRISC, and ACLP, reflecting his strong expertise in project management, risk governance, and agile practices. His career spans senior leadership roles where he successfully led large-scale IT projects, digital transformation programs, and enterprise system implementations across multiple industries. As an ACLP-certified trainer, Praveen has delivered Agile and Scrum-focused programs that empower IT and business professionals to adopt iterative, value-driven project management approaches. He integrates real-world case studies, simulations, and agile practices into his teaching, enabling participants to understand how agile frameworks can be applied beyond software development into IT projects and enterprise change management. His pragmatic and structured approach ensures learners acquire actionable skills to deliver IT projects with agility, efficiency, and business alignment.
Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.
Zack is an ACTA-certified trainer with over 20 years of experience in IT service delivery, project management, and quality assurance. He has supported organizations in implementing IT frameworks and structured methodologies, specializing in service quality improvement and team leadership.

I am a ACLP certified trainer. With In-depth and diversified experiences from Project Management DevOps, Blockchain, Project Management, Education, IT and even Numerology, I am passionate to meet good people and generate new ideas, in pursuit of realization of better world!

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