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Course Details
Course Details
What You'll Learn
Topic 1: Generative AI Fundamentals for Design Thinking
- Core Concepts of Design Thinking in the Age of AI
- Traits of a Design Thinker and How AI Augments Creativity
- Overview of Generative AI Tools for Human-Centred Design
- Writing Effective Prompts for Design Work
- Using AI Responsibly in the Design Process
Topic 2: AI-Assisted User Research and Opportunity Discovery
- Analysing User Feedback and Research Data with AI
- Developing Personas and Empathy Maps with Generative AI
- Identifying User Pain Points and Unmet Needs
- Framing the Problem and Defining Design Opportunities
Topic 3: AI-Powered Ideation, Prototyping and Testing
- Prompting Techniques for Idea Generation at Scale
- Selecting, Clustering and Scoring Ideas with AI
- AI-Assisted Rapid Prototyping and Wireframing
- Gathering Feedback and Refining Solutions Iteratively
Topic 4: Implementing and Measuring AI-Driven Design Solutions
- Embedding AI-Driven Design Thinking into Organisational Processes
- Communicating Design Outcomes to Stakeholders
- Metrics to Measure the Success of Design Ideas
- Planning Next Steps for Scaling Design Solutions
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 21-65 years old
Minimum Software/Hardware Requirement
Software: NIL
Hardware: Windows and Mac Laptops
Job Roles
Job Roles
- Product Manager
- UX/UI Designer
- Business Strategist
- Innovation Consultant
- Service Designer
- Project Manager
- Marketing Manager
- Operations Manager
- HR Specialist
- Business Analyst
- Design Strategist
- Customer Experience Manager
- Human-Centered Designer
- Learning Experience Designer
- Entrepreneur
Trainers
Trainers
Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training.
In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.
Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
Armand Abdul Rahim is an ACLP-certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness, and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages, and foster positive workplace relationships. His engaging and learner-focused style makes technical concepts in communication highly relatable.
In his training, Armand emphasizes emotional intelligence, rapport building, and handling challenging conversations. He uses interactive discussions and practical exercises to help learners enhance both collaboration with colleagues and customer satisfaction, ensuring participants leave with actionable tools to strengthen workplace communication.
Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare.
With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.
Review
Customer Reviews (14)
- Will Recommend Review by Course Participant/Trainee
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More use cased (Posted on 9/16/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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no much for this moment. (Posted on 7/18/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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Extend to 2 days (Posted on 2/25/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 9/30/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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