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CASL - Generative AI for Design Thinking

Sessions 1 day
Duration 8 hrs
Level Beginner
Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

TSC Title: Design Thinking Practices
TSC Code: DSN-ACE-3014-1.1

Funding for this course is valid from 30 Jun 2026 to 29 Jun 2028. Register and complete the course within this period to qualify for funding support.

By end of the course, learners will be able to

LO1: Understand key concepts of design thinking to communicate the design outcomes
LO2: Apply design thinking to generate new ideas for the organization
LO3: Uncover opportunities of design thinking
LO4: Implement plans to embed various stages of design thinking across the organization
LO5: Execute the design concept through prototypes
LO6: Utilize metrics to measure the outcomes of design ideas.

Download Course Brochure

Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

CASL - Generative AI for Design Thinking

Course Code: TGS-2026064719

CASL
SFC
PSEA
UTAP
SFEC
Absentee Payroll
MCES

90 Review(s) | Add Your Review

Generative AI for Design Thinking equips participants with the skills to combine human-centred innovation methods with generative AI to solve business challenges more creatively and efficiently. Participants will learn how to use AI tools throughout the Design Thinking process—from empathising with users and defining problems to generating ideas, developing prototypes and evaluating solutions.

Through practical exercises and business case studies, learners will use generative AI to analyse user feedback, develop personas, create empathy maps, identify customer pain points and formulate clear problem statements. They will also apply effective prompting techniques to explore diverse ideas, compare potential solutions and uncover new opportunities for products, services and process improvements.

The course introduces AI-assisted rapid prototyping for creating concepts, user journeys, visual mock-ups and presentation materials. Participants will learn to gather feedback, test assumptions and iteratively refine solutions while considering data privacy, bias, accuracy and responsible AI use.

By the end of the course, participants will be able to integrate generative AI into Design Thinking workflows, accelerate innovation and develop user-centred solutions that improve customer experience, team collaboration and business performance.

Full Fee 350.00 Before GST

GST 31.50 9% of fee

Baseline Nett 206.50 SG/PR age 21+ · 50% funded

MCES / SME Nett 136.50 SG age 40+ · 70% funded

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.

View on SkillsFuture for Business

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used.

Direct Application on SkillsFuture Portal

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year.

Submit UTAP Claim

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

Check PSEA Eligibility

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form, then submit the completed form to us:

PSEA Withdrawal Form Submit PSEA Form

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Generative AI Fundamentals for Design Thinking

Topic 2: AI-Assisted User Research and Opportunity Discovery

Topic 3: AI-Powered Ideation, Prototyping and Testing

Topic 4: Implementing and Measuring AI-Driven Design Solutions

Practical Exam
Oral Questioning

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SWDA's (formerly SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SWDA would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SWDA subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Product Manager
UX/UI Designer
Business Strategist
Innovation Consultant
Service Designer
Organizational Development Specialist
Business Development Manager
Marketing Manager
Customer Experience Manager
Project Manager
Operations Manager
Brand Strategist
Human Resources Specialist
R&D Manager
Entrepreneur or Startup Founder

Trainers

Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare. With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.

Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training. In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.

Review

Customer Reviews (90)

Average Rating: 3.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Better to conduct on site rather than virtual (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Instructor network is not stable. Training kept dropping off. (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

multiple online meeting link and email was very confuse. online connection was unstable. trainer was frequently disconnected. dummy training account with credit would have been a plus to the course as some activity was unable to try due to free account created had run out of credit. (Posted on 3/13/2026)

Average Rating: 3.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

What the course has done well in: - Good overall introduction to tools that are easy to understand and picked up by people from different levels of expertise and age group. - Encouraging and patient instructor - Effective Tools and prompts were shared What the course has done badly in: 1. Quite a fair number of objectives mentioned in the course description is not accurate to the overall direction of what was taught. What was mentioned in the course write up but NOT covered in the course: “focusing on developing a comprehensive content strategy” There was minimal strategy taught, it was mostly a sharing of prompts to copy and paste, without clear sharing of why and what objectives they are meeting. “to meet organizational goals” This has not been established as well too, on how to cater clear to organisational goals. “identify their target audience” This was not taught too, other than copying and pasting a prompt with no reasoning. “The course emphasizes the importance of aligning AI-generated content with business strategies, ensuring content not only captivates but also converts." There is no aligning content with any strategy, no mention about how to engage, captivate or convert attention. I don’t thing there was a single mention of the word “strategy” or convert” throughout the whole 2 days. “Beyond the basics,” It felt like only the basics were taught “Participants will come away with a solid plan for managing their marketing content, equipped to navigate the emerging trends and ethical considerations in AI content delivery, ensuring their content strategy remains both innovative and responsible.” None of this were really taught, other than sharing prompts to copy & paste. Those prompts were good, but nothing else was learnt. “Learning Outcomes: - Establish an overall strategy for AI-generated content and target audience for the organisation - Evaluate and align marketing content ideas to ensure they serve business goals. - Develop a plan for managing marketing content with a content management system.” Same, none of these were really taught. 2. A lot of time was wasted in technical issues, and we were just left waiting. The first 1.5 hours was spent by the instructor trying to figure out how to share screen on Teams. After the whole issue, throughout the 2 days much time was spent in admin processes, waiting for instructor to review submissions, etc. Leaving a huge amount of passive waiting time that can be used way more effective. I would say 20-25% of the time was very inefficient, where more can be taught or used for activities for better learning. OVERALL The class mostly taught basics of content tools with some good ready prompts to create content, if the class was titled “Creating content with AI tools”, then it has successfully fulfilled its objective. However “Creating Engaging Content” was not true to what was taught, and its strong emphasis on strategy, aligning to client’s objectives, etc, were merely a touch and go affair, with almost no learning other than copy and pasting. This portion felt like false advertising of the class, and the irony is that the course description seemed to be cleverly written by GenAI to appeal to students, but did not come close to delivering. I have given a positive review for the class in Skillsfuture, seeing how the class was helpful to the other students as they came in with pure beginner expectations of learning how to “Create content with AI tools”, however I’m sharing my experience as an individual here, that though I managed to learn something new, it was all on beginner introduction to AI tools - which was a good 2-3 hours of learning - but the course did not deliver on most of its emphasised objectives, and would be more beneficial to students if the write-up of the course was more honest. (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee