Dwight Nuwan Fonseka is Head of Data Science at Plano Pte. Ltd. and an ACLP-certified trainer with deep expertise in data analytics, machine learning, and AI applications. He has extensive hands-on experience developing predictive models, RShiny dashboards, and deep learning solutions using R, Python, TensorFlow, and Keras. With a strong professional background in healthcare, finance, and customer analytics, Dwight brings an applied perspective to teaching AI, focusing on both the opportunities and risks of emerging technologies.
Course Details
Course Details
What You'll Learn
Topic 1 Content Strategy for Chatbots
Conceptualize content ideas for chatbots
Map out digital storyboards for chatbots
Evaluate potential customer’s preferences
Topic 2 Create Chatbot Content with Microsoft Copilot Studio
Create chatbot content on Microsoft Copilot Studio
Define parameters for delivering chatbot content
Topic 3 Publish and Evaluate Chatbot
Publish the chatbot on multiple channels
Evaluate the chatbot execution
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- Chatbot Developer
- AI Programmer
- Machine Learning Engineer
- Natural Language Processing Specialist
- Digital Marketing Strategist
- User Experience Designer
- Data Scientist
- Chatbot Interaction Designer
- AI Product Manager
- Customer Experience Analyst
- Business Intelligence Developer
- Automation Engineer
- Voice Interface Designer
- E-commerce Chatbot Specialist
- IT Solutions Architect
- Conversational AI Researcher
- Chatbot Analytics Specialist
- Customer Service Automation Coordinator
- AI and Chatbot Consultant
- Software Developer with AI Focus
Trainers
Trainers
Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers
Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.
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. (Posted on 6/30/2023)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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