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Communication Masterclass

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

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Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Communication Masterclass

Course Code: C22

26 Review(s) | Add Your Review

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What's This Course About

Communication Masterclass helps you communicate more clearly, confidently and effectively at work, whether you are speaking with colleagues, managers or customers. Poor communication is behind many missed deadlines, conflicts and lost customers; strong communication builds trust, collaboration and results. This masterclass is designed for executives, team leaders, managers and customer-facing staff who want practical techniques they can apply immediately to improve working relationships and service quality.

You will start by evaluating workplace communication practices, looking at how information flows in your team and organisation, the channels people use and where messages get lost or misunderstood. Next you will develop a communications plan, learning how to set objectives, analyse your audience, choose the right channel for each message and structure information so it is easy to understand and act on. You will also practise core skills such as active listening, questioning, giving and receiving feedback, and adapting your style to different personalities.

The final topic focuses on identifying solutions to address communication gaps and barriers, including cultural differences, remote and hybrid working, information overload and difficult conversations. Through role plays, case studies and group discussions, you will apply each technique to realistic workplace scenarios. By the end of the masterclass, you will be able to diagnose communication problems, plan and deliver messages more effectively, and foster stronger collaboration and customer satisfaction in your organisation.

Why Take This Course?

  • Hands-On Learning Learn by doing. Every topic is practised hands-on, so you leave with skills you can use at work straight away.
  • Live Coaching Experienced instructors coach you live, answer your questions and guide you step by step.
  • Free Post-Course Consultation Stuck after class? Message your trainer any time for guidance as you apply what you have learned.
  • Always-Updated Materials Materials are refreshed to stay relevant. Log in to our LMS any time to get the latest version.

Funding Options

No funding is available for this course.

For WSQ funding, please checkout the details at WSQ - Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Evaluate Workplace Communications Practices

Topic 2: Develop Communications Plan

Topic 3: Identify Solutions to Address Communication Gaps and Barriers

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

  • A web browser such as Google Chrome, Microsoft Edge or Safari – free
  • Access to the course materials provided in class

Hardware: Windows PC or Mac laptop

Job Roles

Job Roles

  • Team Leader
  • Human Resources Specialist
  • Manager (all levels)
  • Corporate Trainer
  • Customer Service Representative
  • Salesperson
  • Public Relations Officer
  • Internal Communications Specialist
  • Business Development Manager
  • Project Manager
  • Executive Assistant
  • Department Head
  • Office Coordinator
  • Conflict Resolution Specialist
  • Organizational Development Specialist

Trainers

Trainers

Patrick Oh is a Singapore Certified Management Consultant whose daily work involves explaining requirements, findings and recommendations to colleagues, managers and clients who each need the message framed differently. Listed by TUV SUD as a certified consultant and leading SG Venture Consulting, he advises on governance, risk and compliance, corporate compliance, performance management and solutions design. He holds the Certified Information Privacy Manager (CIPM) credential from the IAPP, and a training-provider trainer profile records more than 13 years of Singapore PDPA consultancy. He is also an implementer and auditor of ISO management systems, including quality and environmental management and ISO 14064 greenhouse gas accounting, and he is involved in community development and sustainability reporting. Before consulting he spent years as an automation design engineer, and he continues to write on management topics. Each of these roles has taught him that missed deadlines, friction and dissatisfied customers can often be traced back to unclear communication.

This masterclass draws directly on that insight. In the first topic, evaluating workplace communication practices, Patrick helps learners look honestly at how information currently flows in their teams, using the same questioning approach he applies when auditing whether an organisation's processes are working as intended. The second topic, developing a communications plan, reflects how he prepares stakeholders for a new policy or system: setting clear goals, identifying audiences, choosing appropriate channels and deciding in advance how effectiveness will be judged. In the third topic, he draws on his solutions design and performance management experience to help learners identify the gaps and barriers that undermine understanding and to select practical fixes they can implement and measure. Throughout, he uses realistic workplace scenarios involving colleagues, managers and customers, so learners can practise speaking and writing more clearly. Participants leave more confident in the way they communicate and with a simple plan for building trust, collaboration and better results at work.

Tan Teck Hwa brings extensive professional experience in business management, customer relations and service leadership, including guiding teams through change management, process improvements and customer-focused strategies. His leadership roles include Chief Operating Officer of Unihearts International Education Group in China, Vice Principal at SMRT Institute, Corporate Services Director at ETT Academy and Vice Principal for strategic planning at Hwa Chong International School. He holds a Master of Education from NIE, NTU, a Bachelor of Engineering from Polytechnic University, Japan, a Diploma in Japanese Language and the Advanced Certificate in Learning and Performance.

Teck Hwa has conducted leadership and management development training and worked across curriculum development, learning and development and organisational change, roles that rely on clear communication with staff, partners and learners. In Communication Masterclass, he draws on this experience to help executives, team leaders, managers and customer-facing staff communicate more clearly and confidently. Learners evaluate current workplace communication practices, develop a communications plan with defined goals, audiences and channels, and identify solutions to the gaps and barriers that lead to missed deadlines, conflict and lost customers. Participants leave with practical techniques they can apply immediately to strengthen working relationships, collaboration and service quality.

Armand Abdul Rahim is a certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages and foster positive workplace relationships. He also brings more than 20 years of ICT experience across the Asia Pacific region, with core expertise in leadership and management, digital and product marketing and project management. He holds a Master's in Marketing Management and a Diploma in Adult and Continuing Education, and serves as an Adjunct Lecturer with DeepNovaSG and London School of Business Finance.

In Communication Masterclass, Armand emphasises emotional intelligence, rapport building and handling challenging conversations. Using interactive discussions and practical exercises, he guides learners through evaluating workplace communication practices, developing a communications plan with clear goals, audiences and channels, and identifying solutions to communication gaps and barriers. His engaging, learner-focused style makes communication concepts relatable for executives, team leaders, managers and customer-facing staff alike. Participants leave with actionable tools to communicate more clearly and confidently with colleagues, managers and customers, improving collaboration, reducing misunderstandings and raising customer satisfaction.

Review

Customer Reviews (26)

will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Expand segment on Public Speaking (Posted on 3/22/2023)
will reocmmend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Can focus more on points, examples and personal examples/ experience for public speaking (Posted on 3/22/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
more hands on session (Posted on 3/19/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 12/8/2022)
will reommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 10/12/2022)

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